Splash Foam Cleaner Macros

Splash Foam Cleaner Macros

(Splash) C3 - Why Cancel Order↗

Hello there {Customer first name},

I see you would like to cancel your order.

Could we ask you why you would like to cancel?

Looking forward to hearing from you soon!

Best,

Cecilia Jones, Customer Service Representative

Splash Cleaner LLC

(Splash) G3 - Stalling Reply

We have received your email and we want to let you know that we will get back to you ASAP.

Thank you for your patience!

(Splash) G2 - Ingredients, septic safe

Thanks for reaching out to us!

The main ingredients of Foamy are Citric acid anhydrous, Sodium lauryl sulfate, Sodium carbonate, Sodium Citrate dihydrate, Sodium polyacrylate, and EDTA acid.

These are all naturally occurring ingredients and when used in moderation are safe for septic tanks.

I hope this answers your question. Let me know if there's anything else I can assist you with!

(Splash) R2 - Accidental extra order but already shipped

So sorry about that! We've reviewed your request and found that your order has already been shipped. While we're unable to cancel or modify orders that are in transit, you still have options available under our return policy.

As per our return policy, please ensure that the following conditions are met for a smooth return experience:

1. Unused Items: Ensure that the products you are returning are unused and in their original condition with all original packaging intact. We cannot accept returns for items that show signs of usage.

2. Request Within 30 Days: Please initiate your return request within thirty (30) days from the date of delivery. Unfortunately, we are unable to process returns requested after this period.

3. Obtain RMA Code: To facilitate the return process, you must obtain a Return Merchandise Authorization (RMA) number. This can be obtained by contacting us.

4. Refund Processing Fee: Please note that a refund processing and restocking fee of $8.95 will be deducted from your refund amount. This fee is mentioned in our return policy on our website.

Once you have shipped the return package, kindly email us the return tracking information as proof of return to ensure a timely refund process. Please refrain from refusing delivery, as this may cause delays in processing your refund.

Once again, we’re so sorry you have been disappointed with your experience! Thank you so much for contacting us and giving us the chance to make it better.

(Splash) C2 - Cancel Part of Order Before Shipped

Thanks for reaching out!

I've gone ahead and canceled ____ for you. You should see a refund in your account within 1-10 business days, depending on your bank.

By the way, in addition to working excellently in toilets, Foamy works excellently as an all-purpose cleaner, especially in dishwashers and washing machines. Simply place a tablespoon in the machine (without clothes or dishes) and run on the hottest setting. That should take care of any lingering residue from previous washes you have done. Use once a month for best results.

Or simply use Foamy as a scouring powder alternative.

Let us know if you have any other concerns. We’re a small U.S. based company and we pride ourselves on our excellent customer service.

(Splash) C1 - Cancel Full Order No Questions

Thanks for reaching out! We're so sorry to hear about your dissatisfaction!

We've gone ahead and canceled your order. You should receive your refund in your account within 1-10 business days depending on your bank.

Let me know if there's anything else I can assist you with!

(Splash) A2 - Address Update Success

We have changed your address and you should be receiving a tracking number within the next 24 hours.

Let us know if you have any other concerns.

(Splash) G5 - Other Foamy uses

Foamy works excellently as an all-purpose cleaner, especially in dishwashers and washing machines. Simply place a tablespoon in the machine (without clothes or dishes) and run on the hottest setting. That should take care of any lingering residue and smells from previous washes you have done. Use once a month for best results.

How to use Foamy as scouring paste:

1. Mix 3 parts Foamy with 1 part vinegar (or water for weaker stains) in a bowl until it is a paste the consistency of cake frosting (but don’t eat it!) Be careful, as it will fizz.
2. Apply to a vertical or horizontal surface, let sit for up to 10 minutes for tougher stains.
3. Scrub off with a paper towel, sponge, or steel wool, depending on how tough the stain is.

I hope that answers your question, let us know if you have any other questions or concerns.

(Splash) M2 - Customer didn't really say anything

Thanks for reaching out! Let us know if you have any questions or concerns. We're happy to help.

(Splash) G1 - Shipping for Free Product

Thank you for reaching out! I do apologize for the misunderstanding! The shipping is for the free product. We keep our extra products in a separate warehouse then we keep our toilet cleaner too, so the cost is extra even on top of that.

Would you like to cancel your free product?

Let me know so I can proceed!

(Splash) S3 - How do I track my package?

Thanks for reaching out! Your order has shipped and I've included the information so you can track it right to your door:

Tracking Number: {Tracking number of last order}

Tracking Link: {Tracking url of last order}

Let us know if you have any other questions or concerns. We're here to help!

(Splash) S2 - Delivered but not received

I apologize for any inconvenience regarding the non-arrival of your order. Our records indicate that the package was delivered on (Date and time).

I will coordinate with our shipping center, and in the meantime, please check with your local post office and inquire among your household members or neighbors in case they took it by mistake. Sometimes postal workers try to be thoughtful by placing packages in slightly hidden locations to protect them from thieves. Additionally, there are times when tracking shows a package as delivered, but it may not be dropped off until the next day or so.

If you still haven't received the item in 3 business days please let me know.

Delivered Not Received - Lost/Stolen Package - L1 Delivery Terms

Thanks for reaching out.

I’m truly sorry to hear about the unfortunate incident involving your package. We understand how disappointing this situation can be.

Unfortunately, circumstances such as criminal activity in the delivery area are beyond our control. In cases like this, we recommend contacting your local police department to report the incident and obtain further assistance.

Please note that, in accordance with our Terms and Conditions, delivery circumstances at the recipient’s address are often beyond our control. Any delivery confirmation provided by the carrier is considered sufficient proof of delivery to the cardholder, even if no signature was obtained. Consequently, we are not responsible for packages reported lost or stolen after being marked as “delivered” by the carrier.

As the carrier has confirmed successful delivery, we regret to inform you that we are unable to offer a replacement or issue a refund for this order. However, you may file a report directly with the courier via their official app, hotline, or website to investigate the delivery issue. This is the proper channel for reporting missing or mishandled shipments.

UPS

https://www.ups.com

Support → File a Claim

FedEx

https://www.fedex.com

Support → Customer Support → File a Claim

USPS

https://www.usps.com

Help → File a Claim or Missing Mail

DHL

https://webtrack.dhlglobalmail.com/support/customer-service

You may contact them through the available call or email support options.

Once a shipment has been marked as delivered to the address provided during checkout, responsibility for the package transfers to the recipient. Unfortunately, recovery cannot always be guaranteed in cases where a package may have been misplaced or taken after delivery.

We truly appreciate your understanding. Please feel free to keep us updated on the outcome of your communication with the courier so we can determine if there are any additional steps we may assist with.

Delivered Not Received - Lost/Stolen Package - L2 Refund, Chargeback

Thank you for your follow up message. We truly understand how upsetting it can be when a package cannot be located after it has been marked as delivered, and we sincerely empathize with your situation.

After carefully reviewing the order and the carrier’s records, the shipment has been officially marked as delivered by the courier. As previously mentioned, once a package is confirmed delivered by the carrier, it is considered successfully fulfilled under our Terms and Conditions. For this reason, we are unfortunately unable to issue a refund or provide a replacement for the order.

As the package may have been lost or taken after delivery, we strongly recommend continuing to coordinate with the shipping carrier and your local authorities to report the incident and request further investigation. These channels are best equipped to assist in cases involving lost or stolen packages after delivery.

We truly appreciate your understanding. If you have any other questions or need assistance with future orders, please feel free to reach out.

Delivered at Incorrect Address - Incorrect Customer-Provided Address - L1 Shipping Terms

Thanks for reaching out! We apologize for the inconvenience you've faced with your order.

We take pride in ensuring a smooth shopping experience for our customers. However, please understand that the information we use to process orders is solely based on the data provided during checkout. It seems that there might have been a discrepancy with the shipping address provided, which unfortunately led to the package being delivered to the wrong location.

In accordance with our Terms and Conditions, accurate shipping address and phone number are required. We are not responsible for late shipments/missing shipments if you enter incorrect shipping address information.

To help resolve this situation, we recommend getting in touch with the homeowner at the address where the package was mistakenly delivered. They may have received the package and can assist you in retrieving it. I’ve included the information below for your reference.

Tracking number:

Tracking link:

We appreciate your understanding and hope this information helps. If you have any other questions, please don’t hesitate to reach out—we’re happy to assist!

Delivered at Incorrect Address - Incorrect Customer-Provided Address - L2 Refund, Chargeback

Thank you for your follow up message. We understand how frustrating this situation must be and we truly appreciate you bringing your concern to our attention.

After reviewing the order details again, the shipment was delivered to the address that was entered at the time of checkout. As mentioned previously, our system processes and ships orders based solely on the information provided during purchase. Because of this, we are unable to make changes once the order has already been dispatched and delivered.

For this reason, we regret to inform you that we are unable to issue a refund or replacement for this order. Our policy states that we cannot be held responsible for missing shipments resulting from an incorrect or incomplete shipping address entered during checkout.

We recommend continuing to contact the resident at the delivery address and coordinating with the shipping carrier to see if they can assist further in locating the package. In many cases, the package may still be recoverable through these channels.

We understand that this may not be the resolution you were hoping for, and we sincerely appreciate your understanding of our policy. If you have any other questions or need assistance with future orders, please feel free to reach out.

Tracking Not Found - Within 3 Days - L1 Monitor 3 Days

Thank you for reaching out regarding your order. I completely understand your concern and appreciate you checking in.

At the moment, the tracking number is not yet showing any updates. This can sometimes happen due to a temporary delay in the carrier’s system after the package has been handed over.

Since it has been less than 48 hours, we recommend allowing a little more time for the carrier to update the tracking information. In many cases, the tracking details appear within the next day once the shipment is processed through the carrier’s system.

Please feel free to check the tracking again tomorrow. If the status still has not updated by then, kindly let us know and we will be happy to assist you further.

Thank you for your patience and understanding.

Tracking Not Found - After 3 Days - L2 Reshipped

Thank you for reaching out regarding your order. I sincerely apologize for the inconvenience this may have caused.

After reviewing the tracking information, it appears that the shipment has not received any updates from the carrier. Since it has been more than 3 days without movement, we have arranged a replacement to ensure you receive your order as soon as possible.

Once the replacement shipment has been dispatched, you will receive a confirmation email with the updated tracking details.

We truly appreciate your patience and understanding, and we are committed to making sure your order reaches you promptly.

(Splash) R5 - Customer asks for a replacement

Thanks for reaching out. It could be a couple of weeks before our newest batch of Foamy that we are sure foams is ready to be sent out, so unfortunately the best thing for us to do right now is issue refunds to anyone who got an imperfect order rather than risk sending another damaged product.

However, we can put you on the list to email once we have our new shipment in and you can reorder. If you choose to re-order when the time comes we will gladly give you expedited shipping for free!

(Splash) S4 - Shipping Hold

So sorry about that! It seems our shipping center placed an address hold on your order and it never got shipped, and we, unfortunately, did not get notified. Is this address correct:

{Address 1}

{Address 2}

{City}

{Province},

{Zip code}

How would you like to proceed?

(Splash) A1 - Your address is wrong try again if you want

Thanks for reaching out! It seems like your address was not input correctly by our system, so sorry about that! Your package is being returned to the sender (us). We have decided the best course of action is to refund your money and let you decide if you want to re-order on your own if you so choose.

You can reorder here: https://splashfoam.com/↗

If you decide to re-order, choose expedited shipping and email us to let us know and we will refund your expedited shipping to make up for this issue.

Have a great day!

(Splash) G7 - How much is in a container

With our new packaging, each Splash toilet cleaning pack contains four individual 100g mini packets, totaling 400g. That gives you approximately 13 servings. When used once a week for one toilet, a full pack typically lasts about 3 months.

I hope this helps! Let me know if there's anything else I can assist you with.

(Splash) M1 - Who are you?

Thanks for reaching out. We'd be happy to help! But we cannot find your order in our system. Can you please tell us the first and last name, last 4 digits of your credit card, as well as the email address associated with your order?

(By the way, we do not save full card information, only the type of card and last four digits.)

You're welcome! Thank you for your kind words!

Let me know if there's anything else I can assist you with.

(Splash) G6 - Where are we located

We are a U.S. based company with locations in California and Florida. We Ship out of Tampa Florida, so how long it takes you to get your package depends on how close you are to Tampa. Our products are manufactured in USA as well.

(Splash) S1 - Stuck in Transit (innovation)

Thanks for reaching out! I looked it up and this is the information I could learn about your package:

This is a ↗UPS Mail Innovations®↗ number. For this service, UPS transfers the package to the U.S. Postal Service to complete the delivery. Once the postal service has the package, they will deliver within 3-7 days under normal operating conditions. For the current status, visit the ↗Tracking Details↗ page.

If you do not receive your package by _____ please let us know so we can send you a new order.

We do apologize for any inconvenience this may have caused you. Let me know if there's anything else I can assist you with!

(Splash) R3 - Paypal Refunds

Thanks for reaching out! We're so sorry to hear that you didn't receive your refund yet! We have been having trouble issuing refunds through Paypal so it looks like your refund was not fully processed last time we tried to issue it to you. Thank you for checking on this so we can make it right.

I just went ahead and manually processed your refund so you should have it now. When Paypal works properly, getting a refund from them is almost instant.

(Splash) M4 - Resent Confirmation Email

We're so sorry to hear about that! I just went ahead and resent your confirmation email. Please check your spam as well.

(Splash) R4 - Customer complains about partial refund

Thanks for reaching out! I escalated your issue and spoke to my boss about it. He let me know in this case we can make an exception and refund you the full cost of your Splash Foam toilet cleaner, minus shipping.

Thank you for your patience with us. If there's anything else I can assist you with, let me know and I'd be happy to help!

(Splash) CR1 - I did not receive my refund yet (Pushback)

Thanks for reaching out. We do apologize if you have not received your refund yet but as I’ve checked here on our end, I can confirm that a refund has been made successfully. Depending on your bank institution refunds may take up to 10 business days to be posted on your account. Let us know if you have not received your refund by then so we can take action.

Hope this clarifies the confusion. Let me know if there’s anything else I can assist you with!

(Splash) CR3 - Customer explicitly saying they want to return in exchange for a refund

Thanks for reaching out! I understand you’d like to return your Splash Cleaner in exchange for a refund. We want to make this process as smooth as possible.

Would you mind letting us know why you'd like to return your item? This helps us improve our products and future customer experiences.

We look forward to assisting you further!

(Splash) CR4 - Order has not yet been shipped

Thanks for reaching out. We do apologize for the delay regarding your order. Rest assured it has been received and we’re working on getting it shipped out as soon as we can.

Thanks for your understanding. Let us know if there’s anything else I can assist you with.

(Splash) CR5 - Full refund without shipping costs pushback

I’ve consulted with my boss and we’ll refund you the shipping cost of your orders as a courtesy for any inconvenience this may have caused you. Depending on your bank institution, it may take 3 to 10 business days for a refund to be posted on your account.

(Splash) CR6 - Foamy Formula suggestion

We’ll continue to work on our formulation so that hopefully our Splash Foam Cleaner will work on all water types in the future. As of now, we're still waiting for the new batch and we'll add your email to our notifications list.

If anything else comes up, please let us know. Thank you again for working this out with us and take care always!

(Splash) CR7 - Confusion between Foamy and Splash

We do apologize for the confusion. “Foamy” and “Splash” are the same product. We're just updating our labels so a few tubs may have our old and new names.

Hope this clears it out! Let me know if there’s anything else I can assist you with.

(Splash) CR8 - Unable to place an order

Thanks for reaching out. We're so sorry you're having trouble ordering from our website. May I know what error message you're getting whenever you try to place your order and what type of card you're trying to pay us with? This will help us identify the issue.

(Splash) CR9 - Foamy Ingredients + Skin safe

These ingredients are commonly used in household products and are safe for everyday cleaning. Foamy is gentle enough that gloves aren’t required, and while it’s unscented, individuals with a more sensitive sense of smell may notice the natural scent of the ingredients. For the best experience, we recommend using it in a well-ventilated area to keep the air fresh while cleaning.

(Splash) CR10 - Refund Fail

Thanks for reaching out! We do apologize if you have not received your refund yet. I have notified our refund processing team to expedite your concern. We hope you will receive it in your account in 10 business days at most. In case you did not, kindly inform us so we can take further actions.

(Splash) CR11 - Missing Items/Orders - Partial Refund

Thank you for reaching out.

We apologize for not being able to send you your complete order. We decided not to keep you waiting for another shipment and issue you a partial refund for your last order

{Number of last order}, please allow 3-5 business days for the refund to be processed.

Reimbursement of funds will be allocated back to the original form of payment used for purchase. Let me know if I can assist you in any other matter.

(Splash) CR12 - Missing Items/Orders - Offer

Thanks for reaching out and sorry to hear about your incomplete order. This was most likely a packing error and we do stand by our Satisfaction Guarantee. Would you like us to reship the lacking item or do a partial refund for it?

Please let us know which works for you and we'll take care of the rest.

Label Created - L1 Monitor 7 Days

Thanks for reaching out! I'm so sorry to hear that you have not yet received your order.

After checking your tracking information, it does appear that your shipment is lacking movement. While delays like this are uncommon, sometimes unexpected factors (like weather) can prevent a timely delivery. Rest assured, however, that our team will take every action to make things right!

I just went ahead and opened an investigation with the shipping carrier, so we should expect to see a tracking update posted in the next day or so. If for any reason you do not see movement in the next 7 days, please let us know. We'd be happy to place a new order for you for no additional charge at that time. :)

Please reach out if you have any further questions in the meantime.

Thanks again for your patience and continued support!

Label Created - L2 Confirm Address

Thank you for your patience while we monitored the status of your shipment.

It has been over 7 days since we opened an investigation with the carrier, and we still do not see movement on your tracking information. To help us resolve this as quickly as possible, could you please confirm the shipping address you provided for your order? This will ensure we have the correct details on file and allow us to take the appropriate next steps.

Once we have your confirmation, we can either work with the carrier to locate the package or arrange a replacement order if needed.

We truly appreciate your understanding and cooperation. Please let us know at your earliest convenience so we can make sure your order reaches you promptly.

Label Created - L3 Reshipped

Thank you for confirming your shipping address! We appreciate your prompt response.

We’re happy to inform you that a reshipment of your order has been processed. Once the package has been dispatched, you will receive a confirmation email with the tracking information so you can monitor the shipment.

We sincerely apologize again for the inconvenience and appreciate your patience throughout this process. Please don’t hesitate to reach out if you have any further questions in the meantime.

(Splash) CR14 - Follow-up (expedite)

Thanks for reaching out. We're so sorry about this! It seems our shipping center placed an address hold on your order and it never got shipped, and we, unfortunately, did not get notified.

The issue has been solved and I have notified our team to expedite your products.

We apologize again for the inconvenience. Let me know if I can assist you with any other concerns.

(Splash) CR15 - Refund Process - internal issue

Thank you for reaching us! We encountered internal issues and reprocessed the remaining. Please expect it in your account within 24 hours to 10 business days depending on your bank. Your review is taken into our note to further improve our products. We thank you for your trust and time to inform us of your concerns.

We hope to assist you in your future purchase with us.

Stuck (No Movement > 7 days) - L1 Monitor 7 Days

Stuck (No Movement > 7 days) - L2 Confirm Address

Stuck (No Movement > 7 days) - L3 Reshipped

(Splash) CR17 - Customer claims we do not know what we're selling

We have actually made action to address this issue as this has been part of our intent to provide quality products.

The main ingredients of Foamy are sodium bicarbonate, vegetable acid, and the natural compound anionic surfactant. Although we still stand behind the effectiveness of our products, sometimes mistakes do happen.

We thank you for sharing your precious time to assist us with your product details and review. Rest assured we will be using this to improve our services.

We wish to assist you better in your next purchase with us. Have a great day!

(Splash) CR18 - Order not found on ShipHero but is on Sticki

We're sorry to hear about your order still not arriving. It was most likely a packing error and we do stand by our Satisfaction Guarantee. We understand this may have cost you trouble already and we sincerely take responsibility for this error. Would you like us to re-process the shipment or do a refund for it?

(Splash) CR20 - Customer got the package

We're glad to hear your package from us has arrived. Let me know if there's anything else I can assist you with.

Enjoy your purchase!

(Splash) CR21 - Where to order?

We are a U.S. based company with locations in California and Florida. To view our product and listings, you may visit our website https://www.buysplashcleaner.com/↗

Should you wish to purchase, you may directly place the order through the following links depending on where you live:

United States: ↗https://www.buysplashcleaner.com↗

United Kingdom: ↗https://www.buysplashcleaner.com/splash/?prk=v1&c=uk↗

Canada: ↗https://www.buysplashcleaner.com/splash/?prk=v1&c=cad↗

Australia: ↗https://www.buysplashcleaner.com/splash/?prk=v1&c=au↗

Let me know if you'll need assistance in any form.

(Splash) CR22 - $1 Extra Charge Question / Pre-Auth Hold

We do apologize for the confusion this has caused you. The $1 is a pre-authorization hold when placing an order to ensure that your card has enough funds on them. It is not an actual charge, it is a hold which will eventually fall back into your account within 48 hours depending on your bank institution.

Hope this helps! Let me know if there's anything else I can assist you with.

Stuck in Confirmed Status - L1 Monitor 7 Days

(Splash) CR24 - Feedback/Review - Negative

Here at Splash Cleaner LLC, we strive to provide the best possible customer service to every SINGLE customer! While we do our best to provide quality products, sometimes mistakes do happen. We will take your feedback as a learning curve to produce a much better formula in the future.

Let us know if there's anything else we can assist you with.

(Splash) CR19 - Refund processed but still wants to receive the product

Thank you for this information. We just received information regarding the intent to receive the Sample pack. Unfortunately, it didn't pass through the final approval as the system indicated that we already have refunded you in full.

Although we appreciate your intent to also try the missing order, we would also like to inform you that the item is the same as the Splash foam you received.

Your refund is intact as processed. If you wish to order again, please feel free to visit our website https://splashfoam.com/↗

We apologize for the inconvenience. We hope to assist you in your future purchase with us.

(Splash) CR25 - Reshipped

I have submitted another order for you. A confirmation email will be sent to you and will be followed by a shipping confirmation. Please check it and make sure that all the information is correct.

If you have any other questions or concerns, please feel free to reach out.

Hope you have an amazing day!

(Splash) CR28 - Does it really work?

Foamy is a septic-tank safe foaming powder that eliminates rust, calcium deposits, and limescale while eliminating odors and leaving a fresh scent in your bathroom or sink.

In addition, Foamy also works excellently as an all-purpose cleaner, especially in dishwashers and washing machines. Simply place a tablespoon in the machine (without clothes or dishes) and run on the hottest setting. That should take care of any lingering residue and smells from previous washes you have done. Use once a month for best results.

You may also check product reviews from our customers here: https://splashfoam.com/

(Splash) CR27 - Re-ship missing items

Thanks for confirming.

I have submitted another order for you with missing items. You should receive a confirmation email within 24 hours followed by a shipping confirmation email.

(Splash) CR29 - How to use it

Splash works in three easy steps:

1. Scoop Just pop open the lid and scoop out around 30g or 1 tablespoon of powder (we do understand that people have different amount of water in their toilets so sometimes more is needed to accomplish the same effect)

2. Pour and Wait Pour in the entire scoop of Splash Powder into the toilet or sink and let it sit for around 20 minutes

3. Flush or Drain Now just flush your toilet and behold the magic of Splash’s Cleaning Powder

Hope this helps. Let me know if there's anything else I can assist you with!

(Splash) R6 - Doesn't Work Refunds (Full Refund without shipping costs)

Thanks for reaching out! We're so sorry to hear that you are not happy with the product! A non-foaming batch must have gotten through our quality assurance team or your water is too soft for proper foaming action.

We’re a small U.S. based company and we pride ourselves on our excellent customer service. To make things right, we are going to issue you a refund on your toilet cleaner. You should see it in your account within 24 hours to 10 business days depending on your bank.

In the meantime, keep Foamy free-of-charge. Even though this batch of Foamy, unfortunately, does not Foam as it is meant to, it works excellently as an all-purpose cleaner, especially in dishwashers and washing machines. Simply place a tablespoon in the machine (without clothes or dishes) and run on the hottest setting. That should take care of any lingering residue from previous washes you have done. Use once a month for best results.

(Splash) R7 - Doesn't Work Refunds (Full Refund with Shipping Costs)

So sorry you are not happy with the product! A non-foaming batch must have gotten through our quality assurance team or your water is too soft for proper foaming action.

We’re a small U.S. based company and we pride ourselves on our excellent customer service. To make things right, we are going to issue you a full refund on your toilet cleaner. You should see it in your account within 24 hours to 10 business days depending on your bank.

Mix 3 parts Foamy with 1 part vinegar (or water for weaker stains) in a bowl until it is a paste the consistency of cake frosting (but don’t eat it!) Be careful, as it will fizz.

Apply to a vertical or horizontal surface, let sit for up to 10 minutes for tougher stains.

Scrub off with a paper towel, sponge, or steel wool, depending on how tough the stain is.

(Splash) AA - Free Sample Pack Request

Thanks for reaching out! I understand you would like to receive a free sample in order for you to be able to try Foamy. We are unfortunately not sending free samples at the moment but should you wish to try Foamy, you can go to our website and order now. We offer discounts and freebies. Let us know if we can do anything else for you - we're here to help.

(Splash) M6- Where to leave review

Thank you for your kind words!

You can leave a review with us by replying to this email! We really appreciate any and all feedback, and will soon be updating our website so you can leave a review directly on the site.

(Splash) Closing Signature on Negative Emails

(Splash) CR - Shipping Delayed (Upsell item is Out of Stock)

Hi {Customer first name},

Thanks for reaching out! Unfortunately, an item from your order, [put out of stock upsell item here], is currently out of stock. We’ve experienced a high volume of orders and have run out of inventory. We sincerely apologize for this inconvenience. We expect the item to be back in stock in weeks but with the current supply chain issues going on in the world we don't have an exact date.

Since we don't know the actual date of arrival and we want to get the rest of your order to you as soon as possible we will remove the item and ship the remainder of your order today. We will not charge you for the removed item and a refund should reflect on your account within 1-10 business days depending on your bank.

All the best,

(Splash) R8 - Refund processed

As checked, the system indicated that we have already refunded you. You should see a refund in your account within 7-10 business days, depending on your bank.

Splash - Contact Support

I recommend contacting our support team and they will be able to assist you!

Email: support@splashfoam.com

(Splash) CR0 - Expensive

Thanks for reaching out. We do apologize if you feel like our products are too expensive however, we did take a lot of consideration before we were able to come up with this pricing as we aim to provide premium products and services.

The cost of testing out a lot of different formulas to ensure our customers are satisfied with our product along with the cost of each batch that goes through strict quality control before getting shipped out, the cost of our labels and packaging, and as well as, our elite customer service team.

We hope this explains why our prices are higher than you normally would see in other stores.

Thank you for your understanding. Have a great day!

Splash Foaming Cleaner LLC

(Splash) S25 - Gift Shipping Refund

Your order has shipped and unfortunately, we're no longer able to cancel or modify your order. We do take pride in our customer service so we've gone ahead and refunded you $5 for the free product shipping cost. You should see that refund posted back to your account within 3-10 business days depending on your bank institution.

(Splash) S26 - Gift Shipping Refund Pushback

Thanks for reaching out. We've refunded you the rest of the $9.95 gift shipping to make up for any inconvenience this may have caused you. You should see the refund posted back to your account within 3-10 business days depending on your bank institution.

Splash - "I did not get my $20.05 Credit"

Thank you for reaching out to us regarding the $20.05 reward you received. We appreciate your support of our business and your interest in taking advantage of our promotions.

Upon verification, I can confirm that the reward has been automatically applied during the purchase process. Ordinarily, a single Splash Foam Cleaner is priced at $40.00. However, with the $20.05 reward automatically deducted, the cost of one pack has been reduced from $40 to $19.95.

We apologize for any confusion this may have caused and hope that you were able to enjoy the benefits of the reward during your purchase.

Let me know if you have further questions.

Splash - "I did not get my $5 Discount"

As, per checking, the $5 discount has been applied already. The regular price of 2 Packs of Splash is $34.95.

Splash - Price Complaints (Product Discounts)

Thanks for reaching out! As, per checking, a (discount percentage here)% discount has been applied already to your order, {Number of last order}.

The regular price of 2 Packs of Splash is $(regular pricing here), and you purchased it at a very low price of $(total amount here).

Splash - "I thought shipping fee is free"

Thanks for reaching out! We apologize for the misunderstanding regarding the shipping fee for the Sample Pack.

The $4.95 shipping fee is for the (main item of purchase here). The Sample Pack did not have an additional shipping fee, as our website stated.

We hope this helps! Let me know if there's anything else I can assist you with.

Splash - Verification (Did not receive sample pack)

Thank you for reaching out. We sincerely apologize for any inconvenience caused by receiving an incomplete order.

To assist you promptly, could you please let us know how many packs of Splash Foam Cleaner you received?

Splash - Verified complete order (Did not receive sample pack)

Thank you for reaching out. I apologize for any confusion regarding the sample packs. After reviewing your order, you have received the complete package.

Our sample packs are designed to provide you with the same quantity of product as the primary product, allowing you to experience the full benefits at a much lower price.

The samples are packaged in the same size as the primary product. The regular Splash Foaming Cleaner container and the Sample Pack are the same size, each containing 350 grams. This amount is equivalent to 11.5 servings. When used every two weeks for one toilet, each container provides approximately a 6-month supply.

I hope this information is helpful! Let me know if there's anything else I can assist you with!

Splash Cleaner – Return Save

We understand that you’re considering returning your Splash Foaming Cleaner, and we’re sorry to hear that. Before proceeding, we’d like to highlight a few advantages of keeping this product that you might find valuable.

The Splash Foaming Cleaner is a highly effective, septic-tank-safe foaming powder designed to address multiple cleaning challenges. It efficiently eliminates rust, calcium deposits, and limescale while also neutralizing unpleasant odors and leaving a fresh scent in your bathroom or sink.

In addition to its primary uses, the Splash Foaming Cleaner excels as a versatile all-purpose cleaner. For optimal results, you can use it in dishwashers and washing machines. Simply add a tablespoon of the powder to the machine (without clothes or dishes) and run it in the hottest setting. This process helps remove any lingering residue and odors from previous washes, ensuring a cleaner and fresher environment in your appliances. We recommend using this treatment once a month to maintain peak performance.

Additional tips for using Splash Foaming Cleaner include:

• Cleaning the garbage disposal: Sprinkle a small amount into your garbage disposal, run it with warm water, and enjoy a fresher kitchen.
• Cleaning the bathtub and shower floors: Apply the cleaner to tough stains and soap scum buildup to restore the shine to your bathroom surfaces.

Given its multifunctional capabilities, the Splash Foaming Cleaner can greatly simplify your cleaning routine and provide comprehensive solutions for various household tasks.

Additionally, if you feel the product might not be suitable for your needs, it could make an excellent gift for someone who might benefit from it. Many of our customers find that our products are highly appreciated when given as thoughtful gifts.

We hope you consider these benefits and decide to keep the product. Should you have any questions or require further assistance, please feel free to contact us. We are here to support you and ensure your satisfaction.

Thank you for your attention to this matter.

Splash - Free Shipping Inquiry

Thank you for reaching out. We're sorry for the confusion!

Please note that Free shipping applies only to the Splash Foaming Sample pack you added to your order. There won't be any additional shipping fees associated with this item. However, all you must cover is the $4.95 shipping cost for your initial order of Splash Foaming Cleaner.

Hope this clears it up. Let me know if there’s anything else I can assist you with!

(Splash) - Shipping Delayed (Extra item is Out of Stock)

We sincerely apologize for the delay regarding your order.

Regrettably, the (Out of Stock Item) from your order is currently out of stock due to a high volume of orders and inventory depletion. While we anticipate restocking in the coming weeks, the exact date remains uncertain due to ongoing global supply chain issues.

To expedite the processing of the available items, we'd like to offer two options:

1. Remove the (Item): We can proceed with shipping the remaining items in your order right away. The cost of the out-of-stock item will be refunded, and you should see the refund reflected in your account within 1–10 business days.

2. Wait for Restock: If you prefer, we can hold off on shipping until the (Item) is back in stock. Please note that we currently don't have a confirmed restock date.

Kindly let us know your preference, and we appreciate your understanding in this matter.

Looking forward to your response!

(Splash) CS1- Cancel Extra Items

Thank you for contacting us about your recent order! We understand that you want to cancel the extra Splash Foaming Cleaner items added to your purchase. Before we go ahead, we’d like to share a few reasons why keeping these additional items could be a great choice for you:

- Enhanced Value: By keeping these extra Splash Foaming Cleaner products, you can enjoy a variety of options for tackling different cleaning tasks around your home. Plus, they could make thoughtful gifts for friends and family during the upcoming holiday season!

- Promotional Benefits: The extra items come with discounts that boost your overall savings, making them an even better deal.

- Convenience: Having an additional Splash Foaming Cleaner on hand means you’ll save time on future orders. You can keep one cleaner in your bathroom and another in your laundry room or basement for easy access whenever you need it.

We may hold your order temporarily while you consider this option, and we’d appreciate a prompt response to move forward. Feel free to reach out if you have any questions or need further assistance.

Thanks for considering our suggestion! If you have any questions or concerns, feel free to reach out anytime.

Splash - Add on item is Not on Shiphero

Upon reviewing your recent transactions, it appears that there was a separate payment of $16.02 made, corresponding to an extra Splash Foaming Cleaner, which seems to have been left out of the package shipped to you.

We sincerely apologize for this oversight and any inconvenience it may have caused. To resolve this issue, we would like to offer you two options:

1. Shipment of the Extra Item: We can proceed with the shipment of the additional Splash Foaming Cleaner to ensure you receive what you paid for. We will expedite this process to minimize any further delays.

2. Refund: If you prefer, we can issue a refund for the $16.02 transaction. The refund will be processed promptly, and you will receive a confirmation once it's completed.

Please let us know your preferred course of action so that we can proceed accordingly. Your satisfaction is our top priority, and we are committed to ensuring that you receive the excellent service you deserve.

Once again, we apologize for any inconvenience caused and appreciate your understanding and cooperation in resolving this matter.

(Splash) - Delivered but not received (More than a week)

We apologize for any inconvenience regarding the non-arrival of your order. Our records indicate that the package was delivered on (Date and time).

To further assist you, we recommend checking with your local post office and inquiring among household members or neighbors in case the package was taken by mistake. Sometimes, postal workers may place packages in inconspicuous locations for security purposes.

If you are unable to locate the package after these steps, please let us know, and we will investigate further and take appropriate action.

Splash - Sub & Save Cancelation

We apologize for any dissatisfaction you've experienced with our product, and we understand that it may not have met your expectations. Your recurring order of Splash Foaming Cleaner has been canceled as per your request.

We appreciate your feedback. Let me know if there’s anything else I can assist you with!

Negative (Splash) - FB01

We're sorry to hear about your experience with our product. While most of our customers do not have an issue with foaming, we do understand that this may not be the case for all. We pride ourselves on our Customer Support Team so should you need further assistance, feel free to get in touch with us! You can email us at support@splashfoam.com or call us at +18448122490 every day between 5 AM to 7 PM Pacific Standard Time.

Thank you and have a good day!

Splash - New packaging

Hi Customer first name,

Thanks for reaching out! I understand there may have been some confusion regarding the Splash pack you received.

We’ve recently improved our USA-made formula and introduced a fresh new look. The updated packaging is a resealable pouch containing four individual 100g mini packets of Splash Foam powder. This format keeps the product fresher, makes it easier to use and store, and provides better protection during shipping.

We sincerely apologize if you were expecting the previous version that came as a single pouch of loose Splash Foaming Cleaner powder. Our website and product listings are currently being updated to reflect this new design.

I hope this answers all of your concerns. Please accept our sincere appreciation once more for your patience.

Have a good day!

Splash - Cancel Order but already shipped (Return Offer)

Thank you for getting in touch with us regarding your desire to cancel your recent Splashfoam order. We understand that circumstances can change, and we're here to guide you through the next steps.

We've reviewed your request and found that your order has already been shipped. While we're unable to cancel orders that are in transit, you still have options available under our return policy.

To proceed with returning your order for a refund, we kindly ask you to refer to our detailed return policy on our website. This policy outlines the necessary steps to return your product once it arrives, including how to obtain a Return Merchandise Authorization (RMA) number, which is essential for processing your return.

You can view the complete return policy here: https://buysplashcleaner.com/policies/refund-policy↗

Please note, our policy includes important information about the conditions for returns, the timeframe within which returns must be initiated, and any associated fees.

Thank you for your understanding and cooperation. We appreciate your business and look forward to assisting you further.

Splash - Return Refund Follow-up (No proof of return)

Thank you for updating us on the status of your return. We understand that you've sent back the product but it hasn't yet been marked as "warehouse complete" by our fulfillment center.

To assist you further and expedite your refund, could you please provide us with proof of shipment? This can be in the form of a tracking number or a shipping receipt that clearly shows the date of shipment and the tracking details.

Once we receive your proof of shipment, we will be able to proceed with processing your refund promptly.

Splash - Return (Within 30 Days) - NEW POLICY

Thank you for contacting us. We’re here to ensure your return process is smooth and clearly communicated.

Please follow the steps below to proceed:

- Pack your return: Carefully pack the item(s) you’re returning. Items must be unused, unopened, and in their original packaging, including all manuals and inserts.

- Ship to the return address below:

SPLASH FOAMING CLEANER

6507 Harney Rd

Tampa, FL 33610

USA

Please ensure the package is postmarked within 14 calendar days of this message. We recommend using a trackable shipping service, as return shipping is your responsibility.

Refund Breakdown:

Original Purchase Amount: $[Total]

Less Used items amount: $[XX.XX]

Less Shipping: $[XX.XX]

Less Reprocessing Fee: $4.95

Total Refund Issued: $[XX.XX]

We have successfully processed your refund. Your order number [xxxxx] is your refund reference number. Your bank may take up to 10 business days to reflect the credit.

For further details on our return policy, you can refer to our website: https://buysplashcleaner.com/policies/refund-policy↗

If there’s anything else I can assist you with, please don’t hesitate to let me know.

Splash - Return (Beyond 30 Days)

Thank you for getting in touch with us regarding your desire to return a product from your recent purchase.

We understand that sometimes, it takes time to decide whether a product meets your expectations. However, as per our return policy, we can only accept returns for unused and unopened products within 30 days from the date of delivery. Since your request falls outside this period, we regret to inform you that we're unable to authorize a return or exchange for your item(s).

For further details on our return policy, you can refer to our website:https://buysplashcleaner.com/policies/refund-policy↗

Splash - Return (Possible Chargeback - Partial Refund Offer)

Thank you for bringing your concerns to our attention. At Splash Foam Cleaner, customer satisfaction is our top priority, and we're truly sorry to hear that your experience did not meet your expectations. We understand the importance of ensuring you feel valued and heard.

We've reviewed your situation, and while our policy typically requires the return of unused products for a refund, we recognize the unique circumstances you've shared with us. In light of your dissatisfaction, we're willing to make a one-time exception to our standard process.

As a gesture of goodwill, we can offer a refund for one of the Splash Foam Cleaner packs, assuming that only one unit has been opened and used. We hope this demonstrates our commitment to your satisfaction and resolves any concerns you may have had.

Should you decide to return the other unused products, we would be more than happy to process refunds for those as well, upon their receipt and confirmation that they are unopened and in their original condition. Please let us know if you would like to proceed with this option, and we will provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions for the return.

To accept this offer and for us to expedite the refund for the one unit, please confirm by replying to this email.

For more details on our return policy, please visithttps://buysplashcleaner.com/policies/refund-policy↗

Splash - Return Refusal (Doesn't want to pay $4.95 fee)

Hello Customer first name,

Thank you for reaching out to us. We understand your concerns regarding the return process and the associated processing fee of $4.95.

As per our return policy, the processing fee is a necessary part of handling returns to ensure efficient service and product quality management for all our customers. This policy applies to all returns, and we are unable to waive this fee.

To proceed with a refund, it is essential to return the product. We can only issue refunds for unused products that are returned according to our return policy guidelines.

For a detailed overview of our return process, please visit our policy page:https://buysplashcleaner.com/policies/refund-policy↗.

Splash – Negative

We’re sorry to hear about your dissatisfaction with our product. While most customers find it effective, we understand that individual experiences may vary.

We genuinely appreciate your honest feedback. It’s invaluable to us as it helps us continually improve. Please be assured that we are committed to enhancing our formulation to better meet the needs of all our customers in the future.

Once more, we apologize for any inconvenience. Please let us know if we can assist you with anything else.

Splash Doesn’t work – Inquiry

We sincerely apologize for any inconvenience you may have experienced with our product.

We would greatly appreciate it if you could provide more specific details regarding the issues you encountered with our product. This information will not only help us understand your concerns better but also enable us to make improvements to our products and services in the future, ensuring that we continue to meet the needs of our customers.

Your feedback is highly valuable to us, and we are eager to address any concerns or issues you may have.

We look forward to hearing from you and the opportunity to make things right.

Splash Cleaner Doesn’t work on hardwater stains

We’re sorry to hear that the product you received did not work the way it was supposed to.

Hard water stains can sometimes be challenging to get rid of, but with the right treatment, they can be removed. If you have used our Splash Foam Toilet Cleaner once, it might take several applications to start seeing effects. We advise using our product on a regular basis to maintain a clean toilet and to prevent the buildup of hard water stains.

Also, one to two scoops will usually cover roughly half of the toilet bowl. More scoops will be required if you want it to foam all the way to the rim.

If, despite numerous attempts, you are still not seeing any results, kindly let us know.

I hope this helps. Let me know if there’s anything else I can assist you with!

(Splash) - Doesn’t work/clean

I'm sorry to hear that the stains are still present in your toilet bowl despite using our product. It's possible that the water in your area is too soft for the proper foaming action.

Additionally, water volume in different toilets can vary, and in some cases, a bit more powder may be needed to achieve the desired cleaning effect.

We recommend trying the following steps:

1. Use a slightly larger amount of Splash Cleaner, adding approximately 2-3 tablespoons, considering the specific water volume in your toilet.

2. Allow the product to sit for a little longer, ideally around 30 minutes, especially if you're dealing with tougher stains.

3. You can also try adding 2-3 tablespoons of vinegar to the toilet water before putting the powder. Adding vinegar to the water can help prepare it for proper foaming and enhance the cleaning effectiveness, which may assist in removing the staining.

If, despite numerous attempts, you are still not seeing any results, kindly let us know and we'll be more than happy to provide further assistance.

Splash - Sent to OLD Address | Delivered

Thanks for reaching out! We sincerely apologize for the inconvenience caused by your package being sent to your old address.

Please understand that the information we use to process orders is solely based on the data provided during checkout. However, I escalated your issue and spoke to my boss about it. We've decided to make an exception and process a reshipment for your order.

Kindly include the correct shipping address in your reply so we can update our records accordingly and ensure the order reaches you at the right location.

Thank you for your understanding and cooperation. Looking forward to your response!

(Splash) AA - Unique reply sign on off

Clarification on Splash Packaging (Ad Confusion)

Hi [Customer Name],

Thanks for reaching out! We understand there may have been some confusion, especially since our current ads and listings still show the previous packaging.

We're excited to share that we recently launched an improved USA-made formula for Splash, along with new, resealable packaging. Each pouch now contains four individual 100g mini packets of Splash Foam powder. This change was made to enhance freshness, improve ease of use, and ensure safer delivery during transit.

While the product you received may look different from what was shown online, rest assured, it's our upgraded formula, now in a more user-friendly and durable format. We're currently in the process of updating our website and product images to reflect this new packaging.

We truly appreciate your patience and understanding during this transition. If you have any questions, feel free to reach out.

SF_RPSAVE_BUNDLE_B

I hear you, and I still want to turn this into a win for you. If you’ll give Splash another shot, here’s what I can do:

► Keep your current order and receive a Whole-Home Rescue Kit—FREE!!!✨

• 🎁 ↗Splash Spray multipurpose tablets↗ ($19.95)

• 🎁Splash Spotless washer cleaner↗ ($19.95)

• 🎁 ↗Splash Rinse disposal/dishwasher cleaner↗ ($19.95)

• 🚚 Free priority shipping ($9.99)

That’s nearly $70 of extra cleaning power on us ✨. We’re happy to invest in you because we believe that once you see results across your home, you’ll want to stay part of the Splash family.

If this sounds good, just reply YES and I’ll process the bundle right away—no returns, no restocking fees, no hassles. 🙌

Anastasia Miller | Customer Service Representative

SF_RPSAVE_BUNDLE_C

Because we stand behind every Splash formula, I’d like to go one step further:

► ✨Keep what you have AND enjoy our Mega-Sparkle Offer:✨

• 🎁 1 pack ↗Splash Spray↗ tablets ($19.95)

• 🎁 1 box ↗Splash Spotless↗ washer cleaner ($19.95)

• 🎁 1 pack ↗Splash Rinse↗ disposal cleaner ($19.95)

• 🎁 A one-time discount code of 50% OFF your next Splash product purchase

Altogether that’s ✨$80+ in value✨, shipped FREE. We’re willing to lose money on this order to make things right and we believe that once you see results across your home, you’ll stay part of the Splash family.

If this sounds good, just reply **YES** and I’ll process the bundle right away—no returns, no restocking fees, no hassles.😊

SF_RP_ASK

Thank you for reaching out. I’m sorry you’re not fully satisfied with your Splash Foam purchase and I’d love to make things right.

To help me process the best solution for you, could you share a bit more about why you’d like a refund?

Common examples are:

• Product performance (e.g., not foaming)

• Shipping damage

• Duplicate order or accidental purchase

• Other (please specify)

Your feedback helps us improve and ensures we resolve this as quickly as possible.😊

Looking forward to your reply!

SF_RPSAVE_BUNDLE_A

I completely understand your hesitation, and I genuinely believe Splash can still simplify your cleaning routine. Instead of a refund, how about this:

► Keep your current order AND enjoy a Fresh Start Bundle on us 🎁:

• 🎁 1 pack of ↗Splash Spray↗ multipurpose cleaner tablets↗ ($19.95)

• 🎁 1 box of ↗Splash Spotless↗ washing-machine cleaner↗ ($19.95)

• 🚀 Free expedited shipping ($9.99)

That’s **over $50 in value**—all at NO COST TO YOU✨ We’re willing to lose money on this order to make things right and we believe that once you see results across your home, you’ll stay part of the Splash family.

If this sounds good, just reply **YES** and I’ll process the bundle right away—no returns, no restocking fees, no hassles. 🙌

SF_RP_TROUBLE_Chemical_smell_complaint

Thanks for getting in touch. While Splash Cleaner is bleach- and ammonia-free, it does include an Ocean Fresh fragrance, which some may perceive as strong or chemical-like depending on sensitivity.

To make the scent more manageable, please ventilate while using by turning on a bathroom fan, cracking a window, or leaving the door open slightly during and after application.

This should help reduce the scent intensity while still getting the cleaning results you expect. Let us know if you’d like help customizing your use further. 😊

Janet Clark, Splash Cleaner Customer Support

SF_RP_TROUBLE_No_foaming_action

Thank you for reaching out! I totally understand how confusing it can be when you’re expecting that signature fizzing and foaming reaction, but nothing happens. Let’s walk through a few things that should help get the foaming action going:

1. Minimize Water Before Application: Try flushing the toilet or clearing the sink to reduce standing water. Too much water can dilute the ingredients and prevent the foaming effect from activating properly.

2. Use the Right Amount: For each application, we recommend using one full packet of Splash Cleaner. Using too little may lead to underwhelming results.

3. Let It Sit: After applying, let the cleaner sit undisturbed for 20 minutes. This gives the ingredients enough time to fully activate and work their magic.

4. Optional Warm Water Boost: If you're in a cooler environment, you can follow up with a flush of warm (not boiling) water to help enhance the reaction. This can help speed things up if the temperature slows down the chemical reaction.

This should help trigger the expected foaming and cleaning power of Splash Cleaner. If the issue continues, feel free to share how you're currently using the product—we’ll be glad to take a closer look and troubleshoot further. 😊

SF_RP_TROUBLE_Overpowering_odor

We appreciate your feedback! Splash Cleaner is made with an Ocean Fresh scent, which most customers find pleasant, but we completely understand that scent sensitivity varies from person to person.

To help minimize the strength of the scent while still getting a powerful clean, try to ventilate the area. Make sure the bathroom is well-ventilated. Turning on a fan or opening a window before and during use can help reduce lingering scent.

This tip should help make the experience more comfortable without compromising on results. Let us know how it goes, and we’ll be happy to suggest more adjustments if needed! 😊

SF_RP_TROUBLE_Powder_Clumping

Thank you for reaching out, and I’m really sorry to hear your Splash Cleaner arrived clumped or shifted. That can be a bit surprising, especially when you're excited to use it.

Since Splash Cleaner is a moisture-sensitive powder and contains no harsh preservatives or anti-caking agents, clumping can sometimes happen during transit, especially in humid climates or warmer delivery conditions.

Here are a few easy ways to restore its original texture so it dissolves and activates properly:

1. Use a clean, dry spoon to gently break apart clumps. The product will still work effectively once it's been loosened—just be sure to avoid using wet utensils.

2. Place a dry slice of bread inside the sealed pouch overnight. This is a classic method used to absorb excess moisture in natural powders. The bread draws out the humidity and helps soften compacted product. Just remove it before your next use.

3. Store the pouch in a cool, dry area with the seal closed tightly. This prevents further moisture exposure between uses.

These steps should help get your Splash Cleaner back to a usable, powdery texture, ready to foam and clean as expected! Let us know how it goes or if you'd like help checking anything specific. 😊

SF_RP_TROUBLE_Residue_left_behind

Thank you for letting us know! We want to make sure you get the clean, fresh result you expect. If you're seeing leftover residue after using Splash Cleaner, here are a few tips that should help:

1. Adjust the Amount Used:

Using more than 30g at a time may leave behind undissolved powder. Stick to one level tablespoon per use for the best result.

2. Warm Water Rinse:

After letting it sit, flush twice or rinse with warm (not hot) water. This helps fully dissolve the powder and carry away any remaining particles.

3. Manual Agitation (If Needed):

If any residue remains, gently scrub the surface with a toilet brush or sponge before the final rinse.

These steps should help you achieve that polished finish Splash Cleaner is known for. Feel free to reach out if you're still seeing build-up—we're here to help fine-tune the process. 😊

SF_RP_TROUBLE_Skin_irritation

Thank you for reaching out. Splash Cleaner is designed to be bleach-free and gentle, but we understand that everyone’s skin reacts differently.

Here are some precautions to help reduce sensitivity while using the product:

1. Wear Gloves When Handling:

We recommend wearing rubber cleaning gloves when scooping or applying the powder, especially if you have sensitive skin.

2. Avoid Direct Contact:

Always use a scoop or spoon to handle the product. Avoid touching the powder directly.

3. Wash with Water and Mild Soap:

If you do come in contact with the powder, rinse the area immediately with cool water and mild soap.

4. Use in a Well-Ventilated Space:

This helps reduce accidental transfer of dust or fine powder to your skin, eyes, or airways.

These tips should help make your experience safer and more comfortable. Please don’t hesitate to reach out with any follow-up concerns—we’re here to help. 😊

SF_RP_TROUBLE_Stains_not_removed

Thanks for reaching out—we understand how frustrating it can be when stains stick around even after cleaning. Here are a few steps that may help improve your results with Splash Cleaner:

1. Extend Soak Time:

For stubborn or old stains, try leaving the powder in place for up to 30 minutes. The longer dwell time gives the product more opportunity to break down grime.

2. Reapply if Needed:

Some stains may require a few applications to dissolve fully. You can safely repeat the process 1–2 more times for a few days.

3. Gentle Scrub After Soaking:

After letting it sit, gently agitate the area with a soft-bristled toilet brush or sponge. This can help lift the residue that the cleaner has already loosened.

This method has proven effective for more challenging tasks and is expected to yield noticeably better results. Let us know how it goes—we're happy to keep helping until you see the sparkling clean outcome you're expecting! 😊

SF_RP_TROUBLE_Toilet_clogged

Thanks for checking in. Splash Cleaner is designed to dissolve safely in water and should not cause clogs when used correctly. That said, here are a few tips to help prevent or resolve any plumbing slowdowns:

1. Use the Correct Amount:

Stick to one tablespoon (30g) per use. Using too much can result in thick buildup that takes longer to dissolve.

2. Use Warm Water to Flush:

Flush with warm water after the sit time to help break down any thick or slow-moving remnants.

3. Avoid Mixing with Other Products:

Don’t combine with bleach or other cleaners, as this may cause clumping or reactions that slow drain flow.

These steps should help keep things running smoothly. Let us know if the issue continues—we're happy to explore more solutions with you.😊

SF_RP_FULLREF

I understand, and I’ve processed your refund for order

Number of last order

as requested.

🚀What to expect next🚀

• The refunded amount should appear on your original payment method within 1–10 business days (bank processing times may vary).

• No further action is required on your end.

• If you don’t see the credit after 10 business days, please let me know and I’ll be happy to investigate.

✨ A 50 % Thank-You Code—Just in Case ✨

Although Splash wasn’t the perfect fit this time, we’d love a chance to wow you in the future. Use code **<INSERT DISCOUNT CODE>** for 50 % off any product site-wide at <https://buysplashcleaner.com/&gt↗; whenever you’re ready.

The code never expires and applies automatically at checkout through the link above.

Thank you for giving Splash a try, and please feel free to reach out if there’s anything else I can do.😊

SF_RP_THANK_BUNDLE

Thank you so much for giving Splash another chance to make a difference in your home.

We’re thrilled you accepted our offer and can’t wait for you to experience the full cleaning power of our products.

🚀What happens next🚀

• 📦 Your complimentary bundle is being packed right now.

• 📬 You’ll receive a separate email with tracking details as soon as it ships.

• 💙 Everything is on us—no charges, no return labels, just cleaner surfaces and extra sparkle. ✨

We genuinely believe these formulas will simplify your routine and leave every room feeling fresh. If there’s anything else we can do, or if you’d like tips on getting the most out of your new Splash products, just reply to this email and I’ll be happy to help.😊

Thanks again for sticking with us and welcome (or welcome back!) to the Splash family.💙🎉

Warm regards,

SF_RP_THANK_BUNDLECODE

• ✨ I’ve generated a one-time 50% discount code for your next purchase<a href="https://buysplashcleaner.com"&gt↗;: ✨<INSERT DISCOUNT CODE>✨

• 💙 Everything is on us—no charges, no return labels, just cleaner surfaces and extra sparkle.

Thanks again for sticking with us and welcome (or welcome back!) to the Splash family. 💙🎉

SF_RP_THANK_TROUBLE

Great news! I'm delighted to hear the troubleshooting steps did the trick! Your feedback helps us keep improving, and we’re thrilled Splash is now performing as intended.

If you ever need tips, reorder links, or have questions down the road, just reply to this email. We’re always here to help keep your home sparkling.✨

Thanks again for sticking with the Splash family and giving us the chance to make things right. 💙🎉

I’m sorry to hear that you’re having trouble locating your order and it's been more than a week now. According to the tracking information, the package was marked as delivered on {{Date and Time}}.

In situations like this, we recommend first checking with your local post office or carrier, as well as with household members or nearby neighbors, in case the package was accepted on your behalf. Carriers sometimes leave deliveries in secure or discreet locations around the property to help protect them. There are also instances where a package may be scanned as delivered shortly before the actual drop off.

Please note that delivery circumstances at the recipient’s address are often beyond our control. In accordance with our Terms and Conditions, a delivery confirmation provided by the carrier is considered sufficient proof of delivery, even if a signature was not obtained. Because of this, we are unable to assume responsibility for packages reported lost or stolen after they have been marked as delivered.

If you are unable to locate the package, we recommend filing a report directly with the courier, as they are best positioned to investigate delivery related issues. You may do so through the following channels:

Damaged Packaging Only (Box, Bottle, Bag) - L1 Ask Photo/Test

Thank you for reaching out. We’re truly sorry to hear that your package arrived with damaged packaging.

We completely understand how concerning this can be. While we always strive to ensure every order is packed with care and protection, issues can occasionally occur during transit — and unfortunately, once the package leaves our hands, shipping is handled by a third-party carrier and is beyond our control.

That said, in many cases, even if the outer packaging is affected, the product inside remains safe and fully functional. We recommend giving the item a quick check and, if possible, a test to ensure everything is working as it should.

To help us better assess the situation, could you please send us a photo of the damaged package you received? This will allow us to provide the most appropriate assistance.

If you do notice any damage to the item itself or if anything isn’t right, please don’t hesitate to reach out. We’ll be more than happy to assist you and make things right.

Thank you for your understanding — we’re here if you need anything further!

Damaged Packaging Only (Box, Bottle, Bag) - L2 Still Works

Thank you for your update and for confirming that the item is fully functional. We’re glad to hear that everything is working as intended, despite the packaging issue.

We truly appreciate your understanding regarding the shipping process. Your feedback about the packaging has been noted and will help us improve our packing and handling procedures to prevent similar issues in the future.

If you notice any concerns with your product down the line or have any questions, please don’t hesitate to reach out. We’re always happy to assist you.

Thank you again for your patience, understanding, and support.

Damaged Packaging Only (Box, Bottle, Bag) - L3 $5 Compensation

Thank you for your message and for sharing your concerns about your recent order. We completely understand how important it is to receive items in perfect condition.

While the product itself has been confirmed to be fully functional, we want to acknowledge the inconvenience caused by the damaged packaging. As a gesture of goodwill, we would like to offer you a $5 compensation which will be refunded to your original payment method. Please allow a few business days for it to reflect depending on your bank’s processing time.

We truly appreciate your understanding and your continued support. If you notice any issues with the product itself at any time, please do not hesitate to reach out — we are always here to assist you.

Thank you again for your patience and for being a valued customer.

Damaged Item - L1 Ask Photo/Test

Damaged Item - L2 Still works

Thank you for your update and for confirming that the item is fully functional. We’re glad to hear that everything is working as intended, despite the minor {{scratches, dents}} on the item.

If you have any concerns with your product in the future or any questions, please don’t hesitate to reach out. We’re always happy to assist you.

Thank you again for your patience, understanding, and continued support.

Damaged Item - L3 Reshipped

Thank you for confirming the issue with your item. We sincerely apologize for the inconvenience and understand how frustrating this must be.

To resolve this quickly, we have arranged a replacement shipment to be sent to the same address on file. Once your replacement package has been dispatched, you will receive a confirmation email containing the tracking information, so you can monitor its progress until it reaches you.

We appreciate your patience and understanding while we get this sorted. If you have any further questions in the meantime, please don’t hesitate to reach out — we are always happy to assist you.

Thank you for your continued support.

Incomplete Items Received - L1 Clarification

We apologize for the error and the inconvenience it may have caused you. We would love the chance to make it up to you!

Can you confirm which item/s you did not receive? Once we receive your response, we can go ahead and process a reshipment for the item/s you did not receive.

Incomplete Items Received - L2 Reshipped

Missing Accessory - L1 Clarification

Missing Accessory - L2 Reshipped

Incorrect Item Received - L1 Ask Photo

We are very sorry for the possible mix-up with your order and any inconvenience it has caused. I know a mistake like this can be very upsetting.

Can you please send us a photo of the incorrect item(s) you received and we'll do our best to resolve this as soon as possible?

Incorrect Item Received - L2 Reshipped