Announcements

BIG CONGRATS TO CHERRY!!! BIG CONGRATS TO CHERRY!!! PERFORMANCE SPOTLIGHT Breaking news from the CSR universe… @Cherry has officially taken the crown as TOP PERFORMING CSR for 3 CONSECUTIVE WEEKS! At this point, we’re starting to wonder if Cherry has a secret performance power-up, unlimited coffee, or just a direct hotline to excellence itself Whatever the magic is… it’s working. Consistency? Check. Quality? Check. Winning streak? DOUBLE CHECK. Let’s give a big round of applause (or keyboard claps ) for this amazing streak and use it as fuel to level up our own performance. Announcement Fr Team Georgina

BIG CONGRATS TO JESSEL! BIG CONGRATS TO JESSEL! Make that two weeks in a row for @jessel! Jessel continues her incredible run as this week’s Social Media Team Top Performer, delivering an outstanding 174.63% overall score and once again earning the title of Most Efficient CSR. Performance Breakdown Attendance: 100% Quality: 100% Achievement: 398.50% Work Ethic: 100% Back-to-back wins are impressive, but the way Jessel continues to exceed expectations week after week makes this achievement even more remarkable. Her consistency, productivity, and commitment to excellence have been nothing short of exceptional. Congratulations, Jessel! Two weeks at the top and still setting the pace.@channel Announcement Fr Team Cess

BIG CONGRATS TO Vincent Anthony! BIG CONGRATS TO Vincent Anthony! Our Team's Top Performer of the Week - @Vincent Anthony! Attendance: 100.00% Quality: 100.00% Productivity: 97.77% Overall Score: 99.44% Congratulations on being named our Top CSR of the Week! Your dedication, outstanding customer service, and commitment to excellence have truly made a difference. Thank you for consistently going above and beyond to support our customers and represent our team with professionalism. Your hard work and positive attitude are greatly appreciated. Keep up the amazing work—we are proud to have you on our team! Announcement Fr Team Yurie

BIG CONGRATS TO MYLENE! BIG CONGRATS TO MYLENE! BIG congratulations to our team’s Top Performer — @Mylene! Amazing work, Mylene! Your consistency, hard work, and dedication continue to shine week after week. Thank you for always showing up, giving your best, and continuously pushing through no matter how challenging things get. Your efforts truly do not go unnoticed, and we’re so proud of everything you’ve accomplished. Super well deserved! Congratulations again My and keep up the amazing work! Announcement Fr Team Brai

BIG CONGRATS TO LEAN! BIG CONGRATS TO LEAN! Top CSR of the Week - May 18-24, 2026 HUGE congratulations to @Lean Marie, our Top Performing CSR of the Week! Performance Highlights Productivity: 109.00% QA Score: 100% Overall Score: 100.60% Your excellence motivates the entire team and sets the standard for what great looks like. Announcement Fr Team Danielle

BIG CONGRATS TO CHERRY!!! BIG CONGRATS TO CHERRY!!! MINION ALERT: TOP CSR DETECTED! The Minions have spoken and they officially declared @Cherry! as this period’s TOP PERFORMING CSR! Just like a true Minion scientist, Cherry has been cooking up: Amazing customer service Fast resolutions Great attendance and teamwork And enough productivity to make Gru proud At this point, we’re convinced she secretly runs on bananas and determination Everyone please give a HUGE round of applause to Cherry for absolutely crushing it! Your hard work, dedication, and positive energy do not go unnoticed. Announcement Fr Team Nobi

BIG CONGRATS TO JERICCA MAE! BIG CONGRATS TO JERICCA MAE! Celebrating Excellence, @Jericca Mae True excellence is built through discipline, resilience, and the ability to deliver results time and time again and she continues to embody all three with remarkable grace. With an impressive score of 97.24%, she once again claims the title of Top Performing CSR, extending her extraordinary streak for the 6th straight week. Jericca’s impact reaches far beyond metrics. She represents reliability, professionalism, and the kind of work ethic that motivates those around her to aim higher every day. Congratulations, @Jericca Mae, on another phenomenal achievement. Your continued success is a reflection of your passion, determination, and pursuit of excellence. We are incredibly proud of you! Announcement Fr Team Georgina

BIG CONGRATS TO JESSEL! BIG CONGRATS TO JESSEL! Huge congratulations to @jessel—this week’s Social Media Team Top Performer and Most Efficient CSR! Jessel delivered an exceptional 144.12% overall score, making this one of the strongest performances we’ve seen. Performance Breakdown • Attendance: 100% • Quality: 100% • Achievement: 276.47% • Work Ethic: 100% Jessel went far beyond expectations this week, combining consistency, productivity, and quality all at once. An incredible performance and a well-deserved recognition! Announcement Fr Team Cess

BIG CONGRATS TO INGRED! BIG CONGRATS TO INGRED! Our Team's Top Performer of the Week - @Ingred! Attendance: 100.00% Quality: 100.00% Productivity: 94.64% Overall Score: 98.66% Congratulations on being named our Top CSR of the Week! Your dedication, problem-solving skills, and positive attitude have made a real difference for our customers and our team. Whether you’re turning a frustrated caller into a loyal fan or going the extra mile to resolve a tough issue, you consistently set the bar for excellence. Thank you for representing our values so well and for keeping customer satisfaction at the heart of everything you do. Keep shining! Announcement Fr Team Brai

BIG CONGRATS TO LEAN! BIG CONGRATS TO LEAN! Top CSR of the Week - May 11 - 17, 2026 HUGE congratulations to @Lean Marie, our Top Performing CSR of the Week! Performance Highlights Productivity: 112.50% QA Score: % Overall Score: 101.56% Thank you for bringing excellence every single day and inspiring the whole team with your dedication and passion! Keep shining and owning it, Lean! Announcement Fr Team Danielle

HAPPY BIRTHDAY TO CHERRY!!! HAPPY BIRTHDAY TO CHERRY!!! Today we’re celebrating our very own superstar agent, Cherry! Legend has it she was assigned to us after being carefully selected for maximum kindness, efficiency, and ability to survive our chaos. Today’s official update: Mood: unstoppable Energy: main character Stress: not allowed Birthday vibes: MAXED OUT Please take a moment to greet Cherry and send her all the good vibes, good food, and good luck for another amazing year ahead! Happy Birthday, Cherry! Announcement Fr Team Danielle

BIG CONGRATS TO CHERRY! BIG CONGRATS TO CHERRY! TOP CSR SPOTLIGHT ALERT! Big congratulations to @Cherry for absolutely crushing it and securing the Top CSR spot! Looks like Cherry didn’t just bring the sweetness — she brought the RESULTS too! Your hard work, consistency, and dedication continue to stand out, and the numbers definitely speak for themselves. Everyone, let’s drop some reactions for Cherry! Announcement Fr Team Yurie

BIG CONGRATS TO JOANNA! BIG CONGRATS TO JOANNA! Let’s give a round of applause to our team’s Top Performer — @Joanna! Amazing work, Joanna! Thank you for always showing up, putting in consistent effort, and giving your best in everything you do. Your hard work and dedication truly reflect in your performance, and we really appreciate everything you contribute to the team. It’s not just about the results, but also the consistency, attitude, and reliability you bring every day. You’ve been a great example for the team, and it truly makes a difference. Well deserved and keep it up! Congratulations! Announcement Fr Team Georgina

BIG CONGRATS TO JAYSON! BIG CONGRATS TO JAYSON! Let’s give a huge shoutout to @Jay —this week’s Social Media Team Top Performer. Overall Score: 108.94% Quality: 100% Attendance: 100% Achievement: 136% Jay delivered an all-around strong performance this week, showing consistency, reliability, and impressive productivity across the board. Outstanding work and well-deserved recognition! Announcement Fr Team Nobi

BIG CONGRATS TO JERICCA MAE! BIG CONGRATS TO JERICCA MAE! Celebrating Excellence, @Jerrica Mae Consistency at this level is rare and @Jericca Mae continues to prove why she stands in a league of her own. For the 5th consecutive week, she has earned the title of Top Performing CSR, delivering another exceptional performance with a remarkable 94.46%. This achievement is not just a milestone, but a powerful example of what persistence, accountability, and consistency can accomplish. She continues to inspire the entire team and raise the benchmark for customer experience. Congratulations, Jericca, on this incredible 5-week streak! Your hard work does not go unnoticed, and this achievement is truly well deserved. Announcement Fr Team Cess

BIG CONGRATS TO Vincent Anthony! BIG CONGRATS TO Vincent Anthony! Our Team's Top Performer of the Week - @Vincent Anthony! Attendance: 100.00% Quality: 100.00% Productivity: 103.00% Overall Score: 100.75% Let’s all congratulate Vincent for being our Top CSR! Your hard work, dedication, and consistent performance truly stand out, and we appreciate all the effort you put in every day. Thank you for always giving your best and for being a great example to the team. Keep up the amazing work, Vincent! Announcement Fr Team Danielle

HAPPY BIRTHDAY TO DANIELLE MAE!!! HAPPY BIRTHDAY TO DANIELLE MAE!!! Today we’re celebrating @Danielle Mae! Wishing you a beautiful birthday filled with happiness, warmth, and all the good things you deserve May your year ahead be as lovely as flowers blooming in spring — growing, glowing, and becoming even more vibrant with every passing day We hope today brings you peace, joy, and special moments with the people who matter most Happy Birthday, Danielle Mae! Enjoy your day and keep blooming beautifully! Announcement Fr Team Yurie

BIG CONGRATS TO MYLENE! BIG CONGRATS TO MYLENE! Top Performer Alert Another well-deserved recognition goes to @Mylene for once again being our Top Performer. Congratulations on your 4th consecutive week at the top. Your consistency, dedication, and effort never go unnoticed, and it really shows in the quality of your work every single week. Thank you for continuously giving your best and for setting such a great example for the team. We truly appreciate all your hard work, My. Keep it up! Announcement Fr Team Brai

BIG CONGRATS TO JEDAH! BIG CONGRATS TO JEDAH! Top CSR of the Week – May 4-10, 2026 Let’s give a huge round of applause to @Jedah, our Top Performing CSR of the Week! Performance Highlights: Productivity: 182.43% QA Score: 100% Overall Score: 112.29% You’re not just hitting the mark—you’re raising it. Keep leading the way, Jedah! Your excellence motivates the entire team and sets the standard for what great looks like. @channel Announcement Fr Team Danielle

BIG CONGRATS TO GODWIN! BIG CONGRATS TO GODWIN! TOP PERFORMING CSR Power up! Please join me in congratulating @Godwin for being this week’s Top Performing CSR! Just like Mario grabbing that elusive Super Star , Godwin has leveled up performance, smashed through challenges, and cleared every “boss level” ticket with speed and precision. No Goombas (aka tough cases) stood in the way this week. From warp pipes of tricky inquiries to final castles of resolution, Godwin played the game flawlessly and secured the highest score on the leaderboard Let’s all give a big “Wahoo!” and celebrate this achievement! Keep pushing forward team—your next power-up could be just one ticket away Announcement Fr Team Nobi

BIG CONGRATS TO JERICCA MAE! BIG CONGRATS TO JERICCA MAE! Celebrating Excellence, @Jerrica Mae A big round of applause for @Jerrica Mae, who continues to set the bar for outstanding performance. With an impressive 99.46% rating, she has once again distinguished herself as this week’s Top Performing CSR, showing us what true mastery in customer support looks like. Her steadfast reliability, remarkable drive, and inspiring influence uplift the team and redefine the standards of service we strive for every day. Let’s celebrate her achievement and take inspiration from her relentless pursuit of excellence. Announcement Fr Team Georgina

BIG CONGRATS TO ALONA GRACE! BIG CONGRATS TO ALONA GRACE! Back-to-back and still going strong, @Alona Grace does it again as this week’s Social Media Team Top Performer with a massive 117.43% score! Not just hitting the target… overshooting it. Alona brought the energy, the focus, and the results, making it look easy while pushing well past expectations. Great work, Alona—two weeks strong! Announcement Fr Team Cess

BIG CONGRATS TO Vincent Anthony! BIG CONGRATS TO Vincent Anthony! Our Team's Top Performer of the Week - @Vincent Anthony! Attendance: 100.00% Quality: 100.00% Productivity: 101.00% Overall Score: 100.25% Vincent has consistently gone above and beyond for our customers – from handling a high volume of tickets with care to resolving complex issues quickly and professionally. His dedication and positive attitude set a great example for all of us. Please join me in congratulating @Vincent Anthony for this well-deserved recognition! Announcement Fr Team Yurie

BIG CONGRATS TO MYLENE! BIG CONGRATS TO MYLENE! Better late than never — because great performance should never go unnoticed! We are proud to recognize our team’s Top Performer for April 27 – May 3, with an outstanding score of 105.07% — once again, our reigning queen,@Mylene! Your hard work, consistency, and genuine care for every customer truly deserve this recognition. Despite the challenges of backtracking cases and handling customer frustrations, you continue to approach every interaction with patience, compassion, and support. Your dedication to ensuring customers feel heard and assisted does not go unnoticed. Thank you for continuously giving your best and for setting such a strong example for the team. Congratulations on this well-deserved recognition, My! Announcement Fr Team Brai

HAPPY BIRTHDAY TO JOANNE & CHARLOTTE!!! HAPPY BIRTHDAY TO JOANNE & CHARLOTTE!!! Top CSR of the Week – April 26 - May 3,2026 We celebrate not only your special day but also the positivity, dedication, and kindness you both bring to the team every single day. Your hard work, teamwork, and willingness to support everyone around you truly make a difference, and we’re so grateful to have you both with us! May your birthdays be filled with love, laughter, great memories, and all the happiness your hearts can hold. Wishing you continued success, good health, and countless blessings in the year ahead. Enjoy your special day, ladies! Announcement Fr Team Brai

BIG CONGRATS TO LEAN! BIG CONGRATS TO LEAN! Top CSR of the Week – April 26 - May 3,2026 HUGE congratulations to @Lean Marie, our Top Performing CSR of the Week! Your hard work, consistency, and outstanding performance continue to raise the bar for everyone! You absolutely crushed it this week and we’re so proud of you! Performance Highlights Productivity: 105.00% QA Score: 100% Attendance: Excellent! Overall Score: 100.63% Thank you for bringing excellence every single day and inspiring the whole team with your dedication and passion! Keep shining and owning it, Lean! Announcement Fr Team Danielle

HAPPY MOTHER’S DAY to all the amazing Moms & Furmoms! HAPPY MOTHER’S DAY to all the amazing Moms & Furmoms! Today we celebrate the superheroes who give unconditional love, endless care, warm hugs, belly rubs, snacks, cuddles, and everything in between Whether you’re raising little humans, spoiled cats, energetic dogs, or all of the above — YOU are appreciated more than words can say! Thank you for the love, patience, strength, and joy you bring every single day. Wishing you all a beautiful day filled with happiness, laughter, cuddles, purrs, tail wags, and lots of love! You are paws-itively amazing! Announcement Fr Team Danielle

HAPPY BIRTHDAY TO CLAUDETTE!!! HAPPY BIRTHDAY TO CLAUDETTE!!! Another year older but still looking egg-stra fabulousss Today is all about you, so we hope your day is filled with good food, good vibes, lots of love, and absolutely NO cracked energy allowed Thank you for always being such an egg-cellent teammate and for bringing sunny-side-up vibes to the team every day May all your wishes hatch into reality this year and may your coffee always be strong and your stress levels over-easy @channel Let's all greet @Mary Claudette a HAPPY BIRTHDAY!!! Announcement Fr Team Nobi

BIG CONGRATS TO JERICCA MAE! BIG CONGRATS TO JERICCA MAE! Celebrating Excellence, @Jerrica Mae Hats off to Jericca for her remarkable achievement. With an outstanding 107.38% rating, she has once again proven herself as a true pace‑setter, earning recognition as this week’s Top Performing CSR and closing April as our Outstanding Performer of the Month. Her unwavering consistency, drive, and impact continue to elevate the team and redefine what exceptional service looks like. Let’s applaud her success and draw inspiration from her commitment to excellence. Congratulations, @Jerrica Mae— keep blazing the trail! Announcement Fr Team Georgina

BIG CONGRATS TO ALONA GRACE! BIG CONGRATS TO ALONA GRACE! Back on top @Alona Grace returns as this week’s Social Media Team Top Performer! Alona came in focused and delivered with strong consistency, showing once again what she’s capable of. A solid comeback that made a real impact on the team’s performance this week. Welcome back to the top, Alona! Announcement Fr Team Danielle

BIG CONGRATS TO MARY CLAUDETTE! BIG CONGRATS TO MARY CLAUDETTE! TOP PERFORMER ALERT! Let’s give a HUGE shoutout to this week’s rockstar CSR… CLAUDETTE IBONG! Your hard work, consistency, and amazing performance did NOT go unnoticed. You’ve absolutely crushed it this week and set the bar high for the whole team! From handling tickets like a pro to keeping those metrics on point — you’ve been on fire! @channel, let’s show @Mary Claudette some love in the thread! Keep shining, Claudette — we’re proud of you! Announcement Fr Team Cess

BIG CONGRATS TO INGRED! BIG CONGRATS TO INGRED! Our Team's Top Performer of the Week - @Ingred!! Attendance: 100.00% Quality: 100.00% Productivity: 93.16% Overall Score: 98.29% @Ingred! has consistently delivered excellent customer service, demonstrated patience, and solved complex issues efficiently. Her dedication to customer satisfaction sets a great example for all of us. Please join me in congratulating @Ingred! for this well-deserved recognition. Announcement Fr Team Brai

BIG CONGRATS TO OISHIN! BIG CONGRATS TO OISHIN! Top CSR of the Week – April 20-26, 2026 Let’s give a huge round of applause to @Oishin, our Top Performing CSR of the Week! Performance Highlights: Attendace: Excellent! QA Score: 100.00% Overall Score: 101.01% Thank you for representing the team with excellence and making a real impact every single day. Keep up the amazing work—we’re proud of you! Announcement Fr Team Nobi

HAPPY BIRTHDAY TO AVIS! HAPPY BIRTHDAY TO AVIS! Let’s all take a moment to wish @Avis the happiest birthday! We hope you have an absolute blast celebrating your special day and that every moment brings you happiness. May all your desires and dreams come true, and may this new year of your life be filled with success, love, good health, and endless blessings. You deserve nothing but the best in life. Thank you for all your hard work, dedication, and the positive energy you bring every day. You are truly appreciated, and 4AM Media is so happy and grateful to have you as part of the team. Enjoy your day to the fullest and celebrate yourself because today is all about you! Happy Birthday once again, @Avis! Announcement Fr Team Georgina

BIG CONGRATS TO JAYSON! BIG CONGRATS TO JAYSON! Shoutout to @Jay—this week’s Social Media Team Top Performer! Jay delivered a strong, steady performance with focus and consistency from start to finish. His ability to stay on track and execute with clarity made a clear difference in the team’s overall flow this week. Great work, Jay—well earned and well deserved! Announcement Fr Team Nobi

BIG CONGRATS TO JERICCA MAE! BIG CONGRATS TO JERICCA MAE! Celebrating Excellence, @Jerrica Mae We are thrilled to celebrate @Jerrica Mae for her outstanding achievement and remarkable dedication. Congratulations on earning this week’s Top Spot with an incredible overall score of 103.44% Your hard work, consistency, and strong commitment continue to inspire the entire team. The effort you put into everything you do reflects not only in your results but also in the positive energy and encouragement you share with everyone around you. Your dedication does not go unnoticed, and your contributions play a big part in the team’s success. We truly appreciate the passion and excellence you bring each day, and we are proud to have you with us. Announcement Fr Team Danielle

BIG CONGRATS TO DANIELLE MAE! BIG CONGRATS TO DANIELLE MAE! This week, we’ve got our answer — it’s @Danielle Mae! Big cluckin’ congratulations to Dan for cracking the top spot as our Top Performing CSR of the Week! Your hard work, consistency, and egg-stra effort didn’t go unnoticed — you really hatched success this time! Keep ruling the coop and setting the bar sky-high. The whole team is egg-cited to see what you do next! Let’s all give Dan a round of applause! Announcement Fr Team Cess

BIG CONGRATS TO Vincent Anthony! BIG CONGRATS TO Vincent Anthony! Our Team's Top Performer of the Week - @Vincent Anthony! Attendance: 100.00% Quality: 100.00% Productivity: 100.86% Overall Score: 100.21% Congratulations to Vincent for being our Top CSR of the Week! Your dedication, consistency, and excellent customer service truly stood out. You’ve set a great example for the team, and your hard work does not go unnoticed. Keep up the amazing performance, and let’s all continue striving for excellence! Announcement Fr Team Yurie

BIG CONGRATS TO MYLENE! BIG CONGRATS TO MYLENE! Congratulations to our Top Performer @Mylene, for achieving an impressive score of 101.85%! Amid the recent transition and adjustments to a new platform, Mylene demonstrated remarkable adaptability and resilience. Despite the changes from what was previously familiar, she consistently delivered strong results—showcasing dedication, focus, and a commitment to excellence. Her performance is a great example of maintaining quality and productivity even during periods of change. Well done, Mylene, and thank you for setting a high standard for the team! Congratulations! Announcement Fr Team Cess

BIG CONGRATS TO ROBI! BIG CONGRATS TO ROBI! Our Team's Top Performer of the Week - @Robi Attendance: 100.00% Quality: 100.00% Productivity: 95.49% Overall Score: 98.87% We’re excited to introduce the new face of our Top CSR of the Week! Please join us in congratulating @Rob for their outstanding performance, dedication, and commitment to delivering excellent customer service. Your hard work truly makes a difference, and we’re proud to have you on the team! Keep up the amazing work, and thank you for setting the bar high for everyone! Announcement Fr Team Danielle

BIG CONGRATS TO MARY CLAUDETTE! BIG CONGRATS TO MARY CLAUDETTE! Let’s give a huge round of applause to @Mary Claudette for being this week’s Top Performing CSR with a solid 100.20% performance! Pure energy, pure consistency, and just straight-up showing up and doing the thing You can feel the momentum, the focus, and the drive in every interaction—locked in all week! Big recognition for the vibes, the effort, and the grind Let’s keep that energy goingggg!! Announcement Fr Team Yurie

BIG CONGRATS TO ALEXIS! BIG CONGRATS TO ALEXIS! Huge congratulations to our top performer, back in her spot —@Alexis! ! She continues to deliver strong results, earning a total score of 106.41%. She demonstrates great consistency, attention to detail, and commitment to quality. Her reliability, focus, and ability to maintain high standards truly set her apart and continue to make a meaningful impact on the team’s performance. Thank you for setting the standard and leading by example, Alex. Keep up the amazing work! Announcement Fr Team Brai

BIG CONGRATS TO MARIA JOANNE! BIG CONGRATS TO MARIA JOANNE! Top CSR of the Week – April 6 - 12, 2026 Let’s celebrate @Joanne, our Top Performing CSR of the Week! Your dedication, skill, and consistency are on another level, truly unmatched! Performance Highlights: Productivity: 108.07% QA Score: % Attendance: Excellent! Overall Score: 100.74% Keep shining and leading the way! We’re all inspired by you Announcement Fr Team Nobi

BIG CONGRATS TO MARIA ANGELICA! BIG CONGRATS TO MARIA ANGELICA! Celebrating Excellence, @Maria Angelica Excellence isn’t a one-time thing—and you’ve proven it once again. You have reclaimed the top spot and this time with an incredible 109.31%. Your performance reflects a level of dedication that stands out. The energy and care you invest in your work are making a real difference. Achieving this level of success again is truly something special. Moments like these remind us how powerful consistency and passion can be. We are proud to celebrate this moment with you, @Maria Angelica Announcement Fr Team Georgina

BIG CONGRATS TO ALONA GRACE! BIG CONGRATS TO ALONA GRACE! @Alona Grace is this week’s Social Media Team Top Performer, finishing with an impressive 133.64% score! Alona delivered with strong consistency, speed, and focus, pushing her performance well beyond expectations. Her output made a clear impact and helped drive the team forward. Excellent work, Alona, well deserved recognition! Announcement Fr Team Danielle

BIG CONGRATS TO SOFHIA! BIG CONGRATS TO SOFHIA! TOP CSR OF THE WEEK ALERT @channel Big shoutout to @Sofhia for absolutely running the game this week and securing the Top Performing CSR spot with an outstanding 101.74% overall score Not Sofhia channeling that Young Stunna energy—because she really said we’re not just hitting targets, we’re exceeding them From quality to productivity, everything was on point. This is what consistency, focus, and confidence look like! Let’s all take a page from Sofhia’s playbook and keep pushing for excellence Announcement Fr Team Cess

BIG CONGRATS TO SHEIN! BIG CONGRATS TO SHEIN! Our Team's Top Performer of the Week - @Shein! Attendance: 100.00% Quality: 100.00% Productivity: 106.25% Overall Score: 100.06% Let’s take a moment to recognize and celebrate our Top CSR of the Week! A huge congratulations to @Shein for your outstanding performance, dedication, and commitment to delivering excellent customer service. Your hard work, positive attitude, and consistency truly make a difference in our team. Announcement Fr Team Nobi

HAPPY BIRTHDAY MS. GEORGINA! HAPPY BIRTHDAY MS. GEORGINA! Today, we celebrate not just another year of your life, but the wonderful presence you bring into ours. Simply having you around and supporting us gives a sense of comfort that we truly value. Thank you for being someone we can look up to and feel at ease with. Your guidance and kindness mean so much to all of us. We appreciate you more than words can fully express, and we’re incredibly grateful for everything you are and everything you do. Wishing you a birthday filled with love, happiness, and all the beautiful moments you deserve. May this year bring you even more reasons to smile. Drop your messages below and let’s make her day extra special! Announcement Fr Team Nobi

BIG CONGRATS TO ACE LUIZ! BIG CONGRATS TO ACE LUIZ! Starting the month on a strong note, Ace achieved an outstanding 105.28% overall score, setting an impressive benchmark. Your growth has been clearly visible, and it is great to see you embracing your potential with confidence. The focus and determination you show each day are creating a meaningful impact. Keep it going and continue sustaining this level of performance. Congratulations, @Ace Luiz Announcement Fr Team Brai

BIG CONGRATS TO CHARLOTTE! BIG CONGRATS TO CHARLOTTE! Top CSR of the Week – March 30 - April 5, 2026 Let’s give a huge round of applause to @Charlotte, our Top Performing CSR of the Week! Performance Highlights: Productivity: 123.21% QA Score: 100% Overall Score: 102.81% Keep shining and inspiring others with your amazing performance! Announcement Fr Team Yurie

BIG CONGRATS TO MYLENE! BIG CONGRATS TO MYLENE! A round of applause for our team’s top performer, back on top —@Mylene! She has once again secured the lead spot in the team, achieving an overall score of 101.04% Great job on your performance, Mylene. It’s really nice to see your hard work paying off again. Thank you for staying consistent and for the effort you continue to give—it continues to make a positive difference for the team. Keep it up! Announcement Fr Team Georgina

Hi team, Hi team, We would like to inform the department that Francis Sajulga is no longer with the company as of April 03, 2026 due to a violation of company policy. The decision was made following confirmed findings of unauthorized use of company time and property for personal business, specifically: Use of Hubstaff to log work hours outside of scheduled shifts Misrepresentation of productivity through sustained input activity without actual work We take these matters very seriously as they directly impact team integrity, trust, and fairness across all members. This also serves as a firm reminder that we have zero tolerance for any form of time fraud. Hubstaff is in place to ensure accurate tracking of work hours, not to be misused in any way. Any similar violations will result in immediate disciplinary action, up to and including termination. We trust each of you and know that our team upholds the highest standards of professionalism. This reminder is simply to reinforce expectations and ensure we continue maintaining a fair and accountable work environment for everyone. Thank you. Announcement Fr Team Georgina

BIG CONGRATS TO ALONA GRACE! BIG CONGRATS TO ALONA GRACE! Massive performance from @Alona Grace this week—delivering an incredible 148.14% score! Alona didn’t just go above expectations—she completely surpassed them. Her output, consistency, and drive were on another level, making a huge impact on the team’s overall performance. 148.14% is elite—phenomenal work, Alona! Announcement Fr Team Danielle

BIG CONGRATS TO DANIELLE MAE! BIG CONGRATS TO DANIELLE MAE! TTop CSR of the Week Alert! Let’s give a huge shoutout to @Danielle Mae for absolutely crushing it and earning the title of this week’s Top Performing CSR! Dan didn’t just hit the mark — she owned it. From handling customers like a pro to delivering top-tier results, this is what success looks like They say success leaves clues… so if you’re wondering what winning looks like, just take notes from Dan Keep up the amazing work, and let’s all bring that same energy into the next week! Announcement Fr Team Cess

BIG CONGRATS TO Vincent Anthony! BIG CONGRATS TO Vincent Anthony! Our Team's Top Performer of the Week - @Vincent Anthony! Attendance: 100.00% Quality: 100.00% Productivity: 108.84% Overall Score: 102.21% Congratulations on being our consistent Top CSR! Your dedication, hard work, and excellent performance truly stand out. Thank you for setting a great example for the team keep up the amazing work! Announcement Fr Team Brai

BIG CONGRATS TO JEDAH! BIG CONGRATS TO JEDAH! Top CSR of the Week – March 23-29, 2026 Let’s give a huge round of applause to @Jedah, our Top Performing CSR of the Week! Performance Highlights: Productivity: 121.53% QA Score: 100% Overall Score: 102.38% You’re not just hitting the mark—you’re raising it. Keep leading the way, Jedah! Your excellence motivates the entire team and sets the standard for what great looks like. Announcement Fr Team Yurie

BIG CONGRATS TO ALEXIS! BIG CONGRATS TO ALEXIS! Weekly Top Performer Recognition A huge congratulations to @Alexis for emerging as this week’s Top Performer once again, achieving an outstanding 101.60% score This marks your third week as top performer, which is a great reflection of the consistency, effort, and focus you continue to show in your work. Maintaining this kind of performance week after week is not easy, and it really speaks to the dedication and reliability you bring each day. Thank you for continuing to give your best and for setting a strong example through your steady performance. It’s always encouraging to see hard work translate into results, and this achievement is truly well deserved. Keep it up! Congratulations again, @Alexis! Announcement Fr Team Nobi

BIG CONGRATS TO MARIA ANGELICA! BIG CONGRATS TO MARIA ANGELICA! Celebrating Excellence, @Maria Angelica A well deserved recognition for an exceptional performance. Congratulations to @Maria Angelica for achieving this week’s Top Spot with a remarkable 99.46% overall score. We are proud. You deserve this more than you know and realize. We see your effort and we appreciate you. Your consistency and commitment set a great example for the entire team. What a great way to close the month. Thank you for everything you do and keep it up! Announcement Fr Team Danielle

BIG CONGRATS TO CHERRY! BIG CONGRATS TO CHERRY! TOP PERFORMER SPOTLIGHT Make some noisel!!! This week’s crown goes to none other than Cherry for delivering an insane 103.24% overall score Not just hitting the goal… but smashing straight past it like a pro, you’ve been on fire — your consistency, attention to detail, and all-around excellence are what top-tier performance looks like. We see you, and we appreciate you! Let’s all take a page from Cherry’s playbook and keep pushing for greatness. Who’s taking the spotlight next week? Big news! @Cherry just crushed it with an overall score of 105.58% this week! Her dedication, energy, and consistency made the week brighter for everyone—and we couldn’t be more excited to celebrate her achievement. Drop your cheers, GIFs, or virtual confetti in the thread and let’s celebrate Cherry’s epic week! Announcement Fr Team Cess

BIG CONGRATS TO Vincent Anthony! BIG CONGRATS TO Vincent Anthony! Our Team's Top Performer of the Week - @Vincent Anthony! Attendance: 100.00% Quality: 100.00% Productivity: 101.86% Overall Score: 100.47% Congratulations on being recognized as this week’s Top CSR! Your consistent effort and commitment to giving your best every day truly stand out. We appreciate your dedication. Keep it up! Announcement Fr Team Georgina

BIG CONGRATS TO ALONA GRACE! BIG CONGRATS TO ALONA GRACE! Back at the top — @Alona Grace reclaims the Social Media Top Performer spot with an incredible 125.57% score! Alona came in strong and delivered beyond expectations, showing exceptional output, focus, and consistency throughout the week. This kind of performance sets the tone and raises the standard for the whole team. 125.57% is next-level—outstanding work, Alona! Announcement Fr Team Brai

BIG CONGRATS TO CYNTHIA! BIG CONGRATS TO CYNTHIA! Top CSR of the Week – March 16-22, 2026 Let’s celebrate @Cynthia, our phenomenal Top Performing CSR of the Week! Performance Highlights: Productivity : 117% QA Score: 100% Attendance: Excellent! Overall Score: 105.64% You went above and beyond this week—handling a high volume of tasks with efficiency while maintaining strong quality. Your ability to stay consistent, proactive, and focused made a big impact on the team’s overall performance. Amazing work, Cynthia! Announcement Fr Team Yurie

BIG CONGRATS TO ALEXIS! BIG CONGRATS TO ALEXIS! Another Well-Deserved Recognition! Congratulations to @Alexis for once again leading the team this week with an impressive 101.58% overall score. Your consistent effort and dedication continue to reflect in your work, and it’s clear how much commitment you put into maintaining strong performance. Week after week, your reliability and positive contribution continue to make a meaningful difference. Thank you for the hard work behind this achievement and for the steady impact you bring to the team. Your efforts are truly appreciated. Congratulations again, @Alexis — another achievement worth celebrating! Announcement Fr Team Georgina

BIG CONGRATS TO JAYSON! BIG CONGRATS TO JAYSON! Let’s give a big shoutout to @Jay—this week’s Social Media Team Top Performer! Jayson delivered an outstanding 114.43% overall score, going well beyond expectations, and stood out as the most efficient CSR this week. His consistency, speed, and quality of work made a strong impact across the board. Amazing work, Jayson—well deserved recognition! Announcement Fr Team Cess

BIG CONGRATS TO INGRED! BIG CONGRATS TO INGRED! Our Team's Top Performer of the Week - @Ingred! Attendance: 130.00% Quality: 100.00% Productivity: 87.91% Overall Score: 104.48% Congratulations on being recognized as this week’s Top CSR! Thank you for your outstanding performance, dedication, and consistent effort in delivering excellent customer service. Your hard work and commitment truly set a great example for the team Keep up the amazing work! We appreciate everything you do Let’s all continue striving for excellence and support each other Congratulations again! Announcement Fr Team Danielle

BIG CONGRATS TO DAN! BIG CONGRATS TO DAN! CSR Spotlight of the Week! Let’s take a moment to celebrate an awesome win this week Big congratulations to @Dan for being our Top Performing CSR of the Week! Your hard work, consistency, and dedication truly stand out — and it definitely doesn’t go unnoticed. Keep up the amazing energy and impact you bring to the team every day! Let this be a reminder that every effort counts, and great work always shines through Way to go, Dan! Announcement Fr Team Nobi

BIG CONGRATS TO ACE! BIG CONGRATS TO ACE! Celebrating Excellence, @Ace Luz @Ace Luz made an impressive comeback, earning the title of Top CSR this week with an outstanding 100.67%. We’re truly proud of the effort, consistency, and determination you’ve shown. Your ability to bounce back and deliver excellent results speaks volumes about your work ethic and commitment. Keep up the great momentum—you’ve set a strong example for the team, and your hard work does not go unnoticed. We appreciate everything you do and look forward to seeing even more of your success moving forward. Announcement Fr Team Nobi

HAPPY BIRTHDAY TO METHUSELA! HAPPY BIRTHDAY TO METHUSELA! Today we celebrate you and the dedication you consistently bring to the team. Your focus, reliability, and commitment to doing things well truly stand out and set a great example for everyone. Thank you for all the effort you put in every day. Your mindset and discipline at work are genuinely appreciated, and we are lucky to have you with us. Wishing you a year filled with happiness, growth, and many moments that make you smile. Let’s all send our warm birthday wishes to Macy and make her day extra special! Announcement Fr Team Brai

BIG CONGRATS TO JEDAH! BIG CONGRATS TO JEDAH! Top CSR of the Week – March 9-15, 2026 Let’s celebrate @Jedah, our phenomenal Top Performing CSR of the Week for 3 weeks in a row! Your dedication, skill, and consistency are absolutely unmatched! Performance Highlights: QA Score: 100% Attendance: Excellent! Overall Score: 103.20% Keep shining, Jedah! Your performance inspires everyone and sets the gold standard for excellence. Announcement Fr Team Yurie

BIG CONGRATS TO ALEXIS! BIG CONGRATS TO ALEXIS! Recognizing This Week’s Top Performer! Congratulations to @Alexis for earning this week’s top spot with an impressive 102.38% overall score. Your consistent effort and dedication continue to reflect in the way you work, and this recognition is a well-deserved result of that commitment. Thank you for always showing reliability and for the positive contribution you bring to the team each day. This time especially, your efforts truly stood out, making this achievement even more deserving. We appreciate the hard work behind this achievement and the impact you continue to make through your performance. Congratulations again,@Alexis, and thank you for all the effort behind this achievement. Well deserved! Announcement Fr Team Georgina

BIG CONGRATS TO JAYSON! BIG CONGRATS TO JAYSON! Huge week from @Jay—finishing with an impressive 114.64% score! Jay pushed well beyond the target, showing strong output, focus, and consistency throughout the week. This kind of performance doesn’t just meet expectations—it elevates the standard for the whole team. Great work, Jay—well earned and well executed! Announcement Fr Team Nobi

BIG CONGRATS TO JERICCA MAE! BIG CONGRATS TO JERICCA MAE! Celebrating Excellence, @Jerrica Mae What a moment to celebrate Huge congratulations to @Jerrica Mae for achieving an astonishing 103.50% performance. This accomplishment reflects not only talent but also a mindset that embraces challenges and turns them into triumphs. @Jerrica Mae, your dedication lights the way for everyone around you. We are excited to see your next incredible milestone Announcement Fr Team Cess

BIG CONGRATS TO Vincent Anthony! BIG CONGRATS TO Vincent Anthony! Our Team's Top Performer of the Week - @Vincent Anthony! Attendance: 130.00% Quality: 100.00% Productivity: 95.58% Overall Score: 106.40% Congratulations on being recognized as this week’s Top CSR! Your outstanding performance, strong QA results, and commitment to customer satisfaction did not go unnoticed. Thank you for raising the bar and inspiring the team! Announcement Fr Team Nobi

BIG CONGRATS TO METHUSELA! BIG CONGRATS TO METHUSELA! Celebrating Excellence, @Methusela Another excellent performance deserves recognition this week. Congratulations to @Methusela for taking this week’s Top Spot with a remarkable 101.81% overall score. Performing above expectations is a great reflection of the consistency and drive you bring to your role. Thank you for the dedication you show in your work. Your contribution plays an important part in the team’s success. Announcement Fr Team Yurie

BIG CONGRATS TO JOANNA! BIG CONGRATS TO JOANNA! A big shoutout to our newest Top Performer,@Joanna! With an impressive total score of 103.78%, she has secured her spot at the top. Your dedication and hard work truly show in your performance, and this achievement is well deserved. Congratulations on this achievement, Joanna! Your efforts are greatly appreciated, and we’re proud to celebrate this milestone with you. Thank you for the consistency and effort you bring to the team. Keep up the great work — we’re excited to see your continued growth and the impact you’ll keep making. Announcement Fr Team Georgina

BIG CONGRATS TO ALONA GRACE! BIG CONGRATS TO ALONA GRACE! The streak continues— @Alona Grace secures the Social Media Team Top Performer title for the 5th week in a row! Five straight weeks at the top is an incredible achievement and a testament to Alona’s consistency, discipline, and commitment to delivering excellent work. Week after week, she continues to show what strong performance and reliability look like. Amazing job, Alona—five weeks strong and still raising the bar! Announcement Fr Team Brai

BIG CONGRATS TO JEDAH! BIG CONGRATS TO JEDAH! Top CSR of the Week - March 2-8, 2026 Let’s give a huge round of applause to @Jedah, our exceptional Top Performing CSR of the Week! Performance Highlights: Inbound Productivity: 125.00% QA Score: % Attendance: Excellent! Overall Score: 107.28% Keep shining and inspiring others with your amazing performance, Jedah! Announcement Fr Team Danielle

BIG CONGRATS TO SOFHIA! BIG CONGRATS TO SOFHIA! Shoutout to @Sofhia for achieving an incredible 106.89% overall score this week! Your dedication, consistency, and the care you put into helping our customers truly show in your results. Thank you for bringing such great energy and effort to the team every day — we appreciate everything you do! Great work, Sofhia! Keep it up! Team, let’s celebrate this awesome achievement! React with a to send your congrats! Announcement Fr Team Cess

BIG CONGRATS TO SHEIN! BIG CONGRATS TO SHEIN! Our Team's Top Performer of the Week -@Shein! Attendance: 120.00% Quality: 100.00% Productivity: 103.87% Overall Score: 105.97% Congratulations on being recognized as this week’s Top CSR! Your dedication, hard work, and excellent customer service truly stand out. Keep up the amazing work! Announcement Fr Team Yurie

BIG CONGRATS TO ALEXIS! BIG CONGRATS TO ALEXIS! Celebrating Our Team’s Top Performer! Let’s give a big shoutout to @Alexis for being our team’s Top Performer for the week! Marking an excellent performance, Alexis achieved an outstanding score of 104.92%, reflecting her effort, dedication, and passion in consistently delivering great work. Over the past few weeks, your commitment and positive attitude have been truly remarkable and deeply appreciated. Thank you for always giving your best and for setting a great example for the team. Your hard work does not go unnoticed—you truly deserve this recognition. Congratulations, Alexis! Well deserved! Announcement Fr Team Brai

BIG CONGRATS TO JEDAH! BIG CONGRATS TO JEDAH! Top CSR of the Week – Feb 23 - March 1, 2026 Let’s give a huge round of applause to@Jedah, our exceptional Top Performing CSR of the Week! Performance Highlights: Inbound Productivity: 141.67% QA Score:100 % Attendance: Excellent! Overall Score: 105.20% Amazing work, Jedah! Thank you for bringing such strong energy and quality to the team. Keep it up! Announcement Fr Team Georgina

BIG CONGRATS TO ALONA GRACE! BIG CONGRATS TO ALONA GRACE! Consistency at its finest— @Alona Grace takes the Social Media Team Top Performer spot for the fourth week in a row! Week after week, Alona continues to show strong focus, reliability, and dedication to her work. Maintaining this level of performance consistently is no small achievement, and it speaks volumes about her commitment to excellence. Fantastic job, Alona—four weeks strong and still going! Announcement Fr Team Cess

BIG CONGRATS TO Vincent Anthony! BIG CONGRATS TO Vincent Anthony! Our Team's Top Performer of the Week - @Vincent Anthony! Attendance: 135.00% Quality: 100.00% Productivity: 95.14% Overall Score: 107.53% Congratulations on being recognized as this week’s Top CSR! Your consistent effort and commitment to giving your best every day truly stand out. We appreciate your dedication. Keep it up! Announcement Fr Team Nobi

BIG CONGRATS TO JERICCA MAE! BIG CONGRATS TO JERICCA MAE! Celebrating Excellence once again, She is not just showing up, she is setting the pace. Massive shoutout to @Jerrica Mae for owning the Top Performer spot again with a strong 104.42%. And yes, this is her third week in a row. That is not luck. That is dominance. You continue to outdo yourself week after week. We see the grind. We celebrate the greatness. Congratulations! Announcement Fr Team Danielle

BIG CONGRATS TO CLAUDETTE! BIG CONGRATS TO CLAUDETTE! WEEKLY CSR SPOTLIGHT ALERT! A huge round of applause for @Mary Claudette for absolutely crushing it this week with an outstanding 108% overall score! Yes, you read that right — 108%! She didn’t just meet expectations… she went full superstar mode and zoomed right past them Claudette, your consistency, dedication, and positive energy truly shine through your performance. We see the effort, we see the excellence, and we LOVE to see it! Team, let’s drop some congrats below and celebrate this amazing win together! Keep shining, Claudette! Announcement Fr Team Brai

BIG CONGRATS TO LADY MAE! BIG CONGRATS TO LADY MAE! Top CSR of the Week – Feb 16-22, 2026 Let’s give a huge round of applause to @Lady Mae, our exceptional Top Performing CSR of the Week! Performance Highlights: Inbound Productivity: 104.57% QA Score: % Attendance: Excellent! Overall Score: 103.93% Lady took the top spot with her awesome QA scores, steady inbound performance, and the genuine care she shows in every customer interaction. She works hard, pushes through challenges, and always shows up with a positive attitude. So well deserved — keep shining! Announcement Fr Team Georgina

BIG CONGRATS TO ALONA GRACE! BIG CONGRATS TO ALONA GRACE! Momentum continues for @Alona Grace — she’s our Social Media Team Top Performer for the third week in a row! Week after week, Alona has shown strong consistency and dedication, keeping her performance steady and dependable. Maintaining this kind of streak takes focus and commitment, and she’s done just that. Congratulations, Alona, on three straight weeks at the top—great work and well deserved! Announcement Fr Team Yurie

BIG CONGRATS TO MYLENE! BIG CONGRATS TO MYLENE! Top Performer – 4 Weeks in a Row! Massive shoutout to @Mylene for absolutely owning the board and locking in Top Performer for 4 straight weeks! Four weeks in a row is no joke — that’s elite performance and real impact! You’ve been on such an incredible streak and it’s amazing to watch. We’re truly so proud of this run! This is exactly the kind of winning energy we love to see. Congratulations again, Mylene — super well deserved! Announcement Fr Team Cess

BIG CONGRATS TO BARBIE! BIG CONGRATS TO BARBIE! Our Team's Top Performer of the Week - @Barbie! Attendance: 135.00% Quality: 100.00% Productivity: 95.02% Overall Score: 107.50% Your commitment, positive attitude, and quality work really make a difference. We appreciate everything you do for the team. Keep shining! Announcement Fr Team Nobi

BIG CONGRATS TO JERICCA MAE! BIG CONGRATS TO JERICCA MAE! Celebrating Excellence once again, She is not just showing up, she is setting the pace. Massive shoutout to @Jerrica Mae for owning the Top Performer spot again with a strong 104.42%. And yes, this is her third week in a row. That is not luck. That is dominance. You continue to outdo yourself week after week. We see the grind. We celebrate the greatness. Congratulations! Announcement Fr Team Danielle

BIG CONGRATS TO CHERRY! BIG CONGRATS TO CHERRY! Top CSR of the Week! @channel, big news! @Cherry just crushed it with an overall score of 105.58% this week! Her dedication, energy, and consistency made the week brighter for everyone—and we couldn’t be more excited to celebrate her achievement. Drop your cheers, GIFs, or virtual confetti in the thread and let’s celebrate Cherry’s epic week! Announcement Fr Team Nobi

BIG CONGRATS TO JERICCA MAE! BIG CONGRATS TO JERICCA MAE! Celebrating Excellence, @Jerrica Mae Another outstanding achievement worth recognizing! Huge congratulations to @Jerrica Mae for once again leading the way with an impressive performance of 106.72%! Surpassing expectations at this level takes dedication, focus, and the drive to consistently give your best, and she continues to do exactly that. Breaking the 100% mark isn’t about metrics alone. It highlights perseverance, initiative, and a results-driven attitude. @Jerrica Mae, excellence looks good on you! We appreciate your hard work and look forward to more milestones ahead. Announcement Fr Team Brai

BIG CONGRATS TO CHARLOTTE! BIG CONGRATS TO CHARLOTTE! Top CSR of the Week – Feb 9-15, 2026 Let’s give a huge round of applause to @Charlotte, our exceptional Top Performing CSR of the Week! Performance Highlights: Inbound Productivity: 135.19% QA Score: % Attendance: Excellent! Overall Score: 109.40% Charlotte earned the top spot for her outstanding QA scores, consistent inbound call performance, and the way she handles every customer interaction with professionalism and empathy. Keep up the amazing work! Announcement Fr Team Georgina

BIG CONGRATS TO ALONA GRACE! BIG CONGRATS TO ALONA GRACE! Absolutely incredible performance by @Alona Grace this week—achieving a massive 119.14% score for Social Media Team! Alona didn’t just meet expectations—she exceeded them by a wide margin. Her productivity, focus, and drive pushed her performance to an outstanding level, making a strong impact on the team’s overall results. 119.14% is elite-level execution. Phenomenal work, Alona—this is what going above and beyond truly looks like. Announcement Fr Team Yurie

BIG CONGRATS TO MYLENE! BIG CONGRATS TO MYLENE! WEEKLY SPOTLIGHT Charging into the week with outstanding performance — congratulations to @Mylene, our Team’s Top Performer! This marks her 3rd consecutive week at the top, achieving an outstanding score of 109.25%! Consistency like this doesn’t happen by chance — it’s built on focus, accountability, and genuine care in every customer interaction. Sustaining this level of performance week after week is no small achievement. It reflects discipline and a strong commitment to quality. Well done, @Mylene — this recognition is truly well deserved! Announcement Fr Team Cess

BIG CONGRATS TO JHON! BIG CONGRATS TO JHON! Our Team's Top Performer of the Week - @Jhon! Attendance: 130.00% Quality: 100.00% Productivity: 113.45% Overall Score: 110.86% Your effort, focus, and commitment to delivering great service did not go unnoticed. Thank you for helping drive the team forward and for showing what excellence looks like. Keep it up we’re proud of you! Announcement Fr Team Danielle

BIG CONGRATS TO SOFHIA! BIG CONGRATS TO SOFHIA! Let’s give a HUGE round of applause to @Sofhia for being this week’s Top Performing CSR with an outstanding overall score of 108.50%! Yessss, first crown secured and we are HERE for it She’s been putting in the work, staying focused, and showing up consistently — and this week it all came together in the best way. Such a well-deserved win and such a fun milestone to celebrate! She floated through the week like it was runway season — calm, cute, and completely in control. Just out here handling business and looking good doing it. There’s just something iconic about that first Top CSR moment. You never forget it. And Sofhia officially has hers now So if you see her today, send the love, drop the emojis, hype her up — because this is a big deal!!! Congratulations, Sofhia!!! First of many, we’re claiming it already Announcement Fr Team Cess

BIG CONGRATS TO INGRED! BIG CONGRATS TO INGRED! Our Team's Top Performer of the Week -@Ingred! Attendance: 135.00% Quality: 100.00% Productivity: 95.00% Overall Score: 107.50% Your dedication, consistency, and commitment to delivering excellent customer service truly stand out. Your hard work not only helps our customers but also inspires the whole team to perform at their best. Announcement Fr Team Danielle

BIG CONGRATS TO CHERRY! BIG CONGRATS TO CHERRY! Weekly CSR Spotlight Big shoutout to @Cherry who remains this week’s top-performing CSR with an outstanding overall score of 111.59%! Her consistency, reliability, and strong performance continue to reflect positively on the team’s overall results. The way she adapts across tasks and stays focused really shows in the numbers. Let’s all take this momentum into the week ahead! Announcement Fr Team Brai

BIG CONGRATS TO CHARLOTTE! BIG CONGRATS TO CHARLOTTE! Top CSR of the Week – Feb 2-8, 2026 Let’s give a huge round of applause to @Charlotte, our exceptional Top Performing CSR of the Week! Performance Highlights: Inbound Productivity: 123.03% QA Score: 100% Attendance: Excellent! Overall Score: 100% Announcement Fr Team Nobi

BIG CONGRATS TO JERICA MAE! BIG CONGRATS TO JERICA MAE! Celebrating Your Achievement, @Jerrica Mae And just like that, the month has a frontrunner Congratulations to @Jerrica Mae for earning the top spot with an outstanding 111.68% performance score! Going past perfection reflects discipline, consistency, and the courage to push beyond limits. She showed up ready and delivered results that speak for themselves. @Jerrica Mae, we are incredibly proud. What a powerful way to start the month Announcement Fr Team Yurie

BIG CONGRATS TO MYLENE! BIG CONGRATS TO MYLENE! Top Performer Announcement! Now kicking off the week once again — huge congratulations to @Mylene for being our Team’s Top Performer! She didn’t just hit a perfect score — she went beyond it, achieving an outstanding 112.94% total score! Exceeding a perfect score is no small feat. It reflects strong ownership, attention to detail, and consistent performance across the board. Well done, Mylene — what a strong way to kick off the love month! Truly well deserved! Announcement Fr Team Georgina

BIG CONGRATS TO ALONA GRACE! BIG CONGRATS TO ALONA GRACE! This week’s spotlight goes to @Alona Grace for delivering an incredible 117.43% performance score! Going beyond the target isn’t easy — but Alona did just that. Her focus, efficiency, and strong execution pushed her performance well past expectations, making a real impact on the team’s overall results. 117.43% is more than a number — it’s proof of effort, consistency, and drive. Outstanding work, Alona. Keep raising the bar! Announcement Fr Team Brai

HAPPY BIRTHDAY LESTHER! HAPPY BIRTHDAY LESTHER! Wishing you a day filled with joy, laughter, and all the love you deserve. Your hard work, dedication, and positive attitude truly shine through in everything you do. You always give your best and never stop chasing what your heart is set on, and that’s something truly inspiring. May this new year bring you more success, growth, and happiness, both in your career and personal life. Keep being the amazing, driven, and kind person that you are. Enjoy your special day, you’ve earned it! Announcement Fr Team Brai

BIG CONGRATS TO GELBY! BIG CONGRATS TO GELBY! Top CSR of the Week – January 26 - February 1, 2026 Let’s give a huge round of applause to @Gelby, our exceptional Top Performing CSR of the Week! Performance Highlights: QA Score: % Attendance: Excellent! Overall Score: % Keep shining and inspiring others with your amazing performance! Announcement Fr Team Cess

BIG CONGRATS TO BARBIE! BIG CONGRATS TO BARBIE! Our Team's Top Performer of the Week - @Barbie! Attendance: 115.00% Quality: 100.00% Productivity: 107.95% Overall Score: 111.14% Congratulations on being our Consistent Top CSR! Your dedication, excellent customer handling, and consistently high performance truly set the standard for the team. Thank you for your hard work, positive attitude, and commitment to delivering outstanding service every day. We appreciate your effort and the example you continue to set for everyone. Keep up the amazing work you deserve this recognition! Announcement Fr Team Yurie

BIG CONGRATS TO MYLENE! BIG CONGRATS TO MYLENE! Top Performer Spotlight Back on track and leading the way — our Top Performer this week is @Mylene! She delivered outstanding results across all metrics: Attendance: 102.78% Quality: 100% Productivity: 139.05% Total Score: 117.41% Amazing work, Mylene! We’re proud to see you back in your stride. Keep up the excellent momentum and continue inspiring the team with your consistency and dedication. So proud of you — congratulations! Announcement Fr Team Nobi

BIG CONGRATS TO AVIS! BIG CONGRATS TO AVIS! Celebrating Your Achievement, @Avis Let’s pause to recognize @Avis for an outstanding week, earning the top position with an impressive 111.66% overall score across attendance, quality, and productivity. This accomplishment reflects her strong sense of responsibility, attention to detail, and steady execution. Avis brings thoughtfulness and consistency to her work, and her dependability makes a real difference in how the team performs each day. Excellent job, @Avis. Your efforts truly show, and we look forward to seeing you continue this great momentum. Announcement Fr Team Georgina

BIG CONGRATS TO JAY! BIG CONGRATS TO JAY! Let’s give it up for @Jay—this week’s Social Media Top Performer! Jayson delivered with strong focus and steady execution, showing consistency in both quality and productivity. His ability to stay composed and results-driven throughout the week made a clear impact on the team’s performance. Great job, Jay! Well earned and well deserved! Keep the momentum going. Announcement Fr Team Danielle

BIG CONGRATS TO CHERRY! BIG CONGRATS TO CHERRY! TOP PERFORMING CSR ALERT! (Jan 26 – Feb 1, 2026) Drumroll please… @channel This week’s scorecard superstar is @Cherry! Cherry brought the energy and the results! Check out these scores: Attendance: 131.10% Quality: 100.00% Productivity: 99.20% Overall Score: 111.53% And let’s give it up for the flexibility! You really showed how adaptable you are — from Social Media to Calls, you didn’t just adjust… you excelled! Huge congrats, Cherry! Keep shining and doing what you do best. Announcement Fr Team Brai

BIG CONGRATS TO LESTHER! BIG CONGRATS TO LESTHER! Top CSR of the Week – January 19-25, 2026 Let’s give a huge round of applause to @Lesther, our exceptional Top Performing CSR of the Week! Performance Highlights: Inbound Productivity: 162.78% QA Score: % Attendance: Excellent! AHT: 0:04:37 Overall Score: % His attention to detail, professionalism, and positive attitude truly set him apart and make a real impact on the team’s overall performance. Keep up the Amazing work, Lesther! Announcement Fr Team Yurie

BIG CONGRATS TO JAMES ASHLEY! BIG CONGRATS TO JAMES ASHLEY! Top Performer of the Week! Our team’s Top Performer is @James Ashley! He leads the way with a perfect scorecard — ! A flawless week and amazing effort all around. This reflects his amazing consistency and strong performance. In every customer interaction, he shows genuine care and ensures great results—and that effort truly paid off. Congratulations, @James Ashley! Keep up the fantastic work! We're all proud of you! Announcement Fr Team Nobi

BIG CONGRATS TO JERICA MAE! BIG CONGRATS TO JERICA MAE! @channel @Jerica Mae makes a powerful return, reclaiming the top spot this week and earning the title of Top Performer with an outstanding 99.35% score across all metrics. Your dedication, resilience, and undeniable excellence set the standard. This comeback is nothing short of impressive. Well played and well deserved. Announcement Fr Team Georgina

BIG CONGRATS TO ALONA GRACE! BIG CONGRATS TO ALONA GRACE! Let’s recognize @Alona Grace for an outstanding week— with a perfect 100% score and earning the Social Media Team’s Top Performer title! Alona consistently delivered excellent service, handling customer interactions with care, accuracy, and professionalism. Her focus and reliability ensured that every case was managed with the quality our customers deserve. A 100% score in CSR work reflects both strong performance and strong responsibility. Great job, Alona—this recognition is truly well earned! Announcement Fr Team Princess

BIG CONGRATS TO BARBIE! BIG CONGRATS TO BARBIE! Our Team's Top Performer of the Week - @Barbie! Attendance and Reliability: 30.00% QA Spotcheck: 40% Productivity Score: 105.71% Productivity: 30% Overall Score: 100% Congratulations on being our Consistent Top CSR! Your dedication, excellent customer handling, and consistently high performance truly set the standard for the team. Thank you for your hard work, positive attitude, and commitment to delivering outstanding service every day. We appreciate your effort and the example you continue to set for everyone. Keep up the amazing work you deserve this recognition! Announcement Fr Team Danielle

BIG CONGRATS TO CANDY! BIG CONGRATS TO CANDY! This Week’s Top Performing CSR: Candy! @channel Someone turned the sparkle switch back ON because @Candy just slayed this week as our Top Performing CSR! PERFECT SCORE. YES, 100%. From start to finish, she brought the energy, the focus, and that signature Candy magic This is what “bringing your spark back” looks like — strong, confident, and unstoppable Way to raise the bar and sweeten the win for the whole team! Let’s hear it for Candy! Announcement Fr Team Brai

BIG CONGRATS TO CHARLOTTE! BIG CONGRATS TO CHARLOTTE! Top CSR of the Week – January 12-18, 2026 Let’s give a huge round of applause to @Charlotte, our exceptional Top Performing CSR of the Week! Performance Highlights: Inbound Productivity: 107.18% QA Score: % Attendance: Excellent! Pick up rate: % AHT: 0:03:06 Overall Score: % Your hard work does not go unnoticed, and we’re incredibly proud to have you on the team. Keep up the amazing work!! Announcement Fr Team Georgina

BIG CONGRATS TO KAREN! BIG CONGRATS TO KAREN! Back-to-back excellence! @Karen earns the Social Media Team Top Performer recognition for the second week in a row! Karen’s consistency and focus continue to stand out. Delivering strong results week after week takes discipline and commitment, and she’s proven she can maintain that high standard. Fantastic work, Karen—well deserved and well earned. Keep that momentum going! Announcement Fr Team Yurie

BIG CONGRATS TO JAMES ASHLEY! BIG CONGRATS TO JAMES ASHLEY! Our team’s Top Performer this week is @James Ashley! With an almost flawless scorecard of 99.50%, James truly earned the spotlight. His dedication, focus, and consistent effort inspire all of us. The work you do to support the team, whether visible or behind the scenes, does not go unnoticed—we truly appreciate it. Congratulations, @James Ashley! We’re genuinely proud of your hard work and consistency. Keep shining and leading by example! Announcement Fr Team Nobi

BIG CONGRATS TO METHUSELA! BIG CONGRATS TO METHUSELA! @channel Congratulations,@Methusela! Let’s take a moment to recognize Methusela for an exceptional performance this week. Achieving a perfect score is no small feat, and it reflects her strong consistency, careful attention to detail, and genuine commitment to excellence. Her dedication and professionalism show in the work she delivers every day, and it truly makes a positive impact on the team. Thank you, @Methusela, for the effort you continuously put in. Well done, and keep shining! Announcement Fr Team Cess

BIG CONGRATS TO BARBIE! BIG CONGRATS TO BARBIE! Our Team's Top Performer of the Week - @Barbie! Attendance and Reliability: 30.00% QA Spotcheck: 40% Productivity Score: 107.89% Productivity: 30% Overall Score: 100% Once again, @Barbie has proven her consistency, dedication, and excellent customer service by securing the Top CSR spot for this week. This is not just about numbers it reflects her professionalism, positive attitude, and commitment to delivering a great customer experience every single day. Announcement Fr Team Danielle

BIG CONGRATS TO CLAUDETTE! BIG CONGRATS TO CLAUDETTE! TEAM SPOTLIGHT! @channel We’ve got a new Top Performing CSR of the Week and the crown goes to @Mary Claudette! With an amazing 99% overall score, Mary absolutely crushed it — bringing quality, consistency, and top-tier service all week long! Huge congrats, Mary! Drop your hype, reacts, and confetti below — you earned it! Announcement Fr Team Brai

BIG CONGRATS TO LEAN MARIE! BIG CONGRATS TO LEAN MARIE! Top CSR of the Week – January 5-11, 2025 Let’s give a huge round of applause to @Lean Marie, our exceptional Top Performing CSR of the Week! Performance Highlights: Inbound Productivity: 150.70% QA Score: 100% Attendance: Excellent! Pick up rate: 100% Overall Score: Keep shining and inspiring others with your amazing performance! @channel Announcement Fr Team Georgina

BIG CONGRATS TO KAREN! BIG CONGRATS TO KAREN! @channel Let’s put the spotlight on @Karen —this week’s Social Media Team Top Performer! Karen delivered with focus, consistency, and a strong sense of ownership throughout the week. Her steady execution and attention to detail helped keep everything on track and made a clear impact on the team’s performance. Great job, Karen! Your dedication and reliability continue to raise the standard. Well deserved recognition! Announcement Fr Team Danielle Ann

BIG CONGRATS TO GODWIN! BIG CONGRATS TO GODWIN! @channel give a virtual round of applause to @Godwin who once again snagged the title of Top Performing CSR with an overall score of 98.83%! At this point we’re starting to wonder if you’ve found a cheat code we don’t know about—but seriously, amazing work! Your consistency, dedication, and customer charm are on a whole other level and we’re super grateful to have you on the team. Keep that fire burning! Let’s all drop some love and hype in the thread! Announcement Fr Team Nobi

BIG CONGRATS TO Methusela! BIG CONGRATS TO Methusela! @channel Congratulations, @Methusela Let’s give a well deserved shoutout to Methusela for delivering an outstanding performance this week and reaching the top with a perfect :1001: score. This result speaks volumes about her consistency, attention to detail, and commitment to doing things right. The dedication shown day in and day out makes a real difference, and it does not go unnoticed. Amazing job, @Methusela. Your effort and professionalism continue to strengthen the team and set a great example. Keep up the excellent work! Announcement Fr Team Cess

BIG CONGRATS TO Vincent Anthony! BIG CONGRATS TO Vincent Anthony! @channel Our Team's Top Performer of the Week - @Vincent Anthony! Attendance and Reliability: 30.00% QA Spotcheck: 40% Productivity Score: 98.42% Productivity: 29% Overall Score: 99% Your consistency, dedication, and commitment to quality truly stand out. Thank you for always delivering excellent customer experience keep up the amazing work! Announcement Fr Team Yurie

BIG CONGRATS TO Mylene! BIG CONGRATS TO Mylene! @channel Back on Top! Reclaiming her reign, @Mylene takes the top spot this week with a perfect scorecard! :cheer::cheer: This achievement reflects her steady focus and commitment to quality. The effort she puts into her work truly shows in the results. Thank you for consistently setting a strong standard for the team and leading by example, Mylene! Congratulations! We’re genuinely proud of you and grateful for the inspiration you bring to the team! Announcement Fr Team Danielle

PERFORMANCE SPOTLIGHT ALERT! PERFORMANCE SPOTLIGHT ALERT! @channel Hold up team — we have some serious celebrating to do! Huge congratulations to @Godwin for absolutely crushing it as our Top Performing CSR for the Week AND for the Month of December! Weekly Score: 100% Monthly Score: 99.72% Godwin has been delivering stellar customer experiences, maintaining quality like a pro, and keeping the vibes high while doing it! Amazing work, Godwin — keep shining and setting the tone for awesome service! Announcement Fr Team Yurie

Kicking Off the Year with Excellence! Kicking Off the Year with Excellence! @channel : Our Top Performer is @James Ashley! What a fantastic way to start the year — with an almost flawless scorecard, we are so proud of this achievement. Thank you for your dedication and hard work, James — we’re all clapping for you and couldn’t be prouder! Thank you for inspiring the team with your performance. Congratulations! Announcement Fr Team Nobi

Let’s Give It Up for @Jerome! Let’s Give It Up for @Jerome! @Jerome dominated the month of December with an outstanding 99.77% performance score, earning the title of Top Performer! He also takes the spotlight as this week’s Top CSR, posting an impressive 99.55% overall score across all KPIs. Keep shining and leading the way! Announcement Fr Team Cess

Our Team's Top Performer of the Week - @Barbie! Our Team's Top Performer of the Week - @Barbie! Attendance and Reliability: 30.00% QA Spotcheck: 40% Productivity Score: 130.67% Productivity: 30% Overall Score: 100% We are proud to introduce the new face of our Top CSR of the Week! Congratulations to @Barbie for consistently demonstrating excellent customer service, professionalism, and dedication. Your hard work and commitment truly set the standard for the team. Keep up the great work and continue inspiring others!