Major Considerations for Refund: Customers Refusing to Return

Major Considerations for Refund: Customers Refusing to Return

Possible Chargeback Cases and Report to Atty General or BBB (Better Business Bureau):

100% Refund and No return necessary for Chargeback, Atty General, or BBB Report Threats:

If a customer is furious and threatens any of these, we will offer a full refund to avoid further complications.

Request Cancelletion or Missed Cancellation for Already Shipped Orders

If the customer requests to cancel extra items only, send the Macro Cancel Order but already shipped (Return Offer)

*Note: As much as possible we want to minimize our refunds.

Duplicate Order Returns

For customers who receive duplicate orders and wish to return them, identify first the error:

• • System Error: If a customer receives a duplicate order due to a suspected system error (e.g., orders placed within seconds of each other), we will offer a full refund, excluding the original shipping cost, without requiring a return.
  • Customer Error: If the duplicate order appears to be due to customer error (e.g., accidentally placing the order twice), we will follow our standard return policy:

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