Cancellation
Partial Cancelation for Unshipped Orders (Checklist)
Cancellation
Cancellation
In this section
Cancellation
Cancellation of Horizon Direct Subscription (with Refund)
🔲 1. For customer complaints about unknown Horizon Direct charges or orders.
CancellationEntire Order Cancelation
🔲 1. Check the Fulfilment Status. If on Default/Pending status, put the order on Operator Hold if you are still sending a clarification email. Proceed to the next step once you get the customer's response.
CancellationPartial Cancelation
🔲 1. Check the Fulfilment Status. If on Default/Pending status, put the order on Operator Hold if you are still sending a clarification email. Proceed to the next step once you get the customer's response.