SPLASH & X-ALL

PUSHBACK PROCESS

Return/Refund Handling Workflow

✅Step 1: Ask the Reason for Return/Complaint - Identify if the issue is quality-related or non-quality-related.

  • Macro: {SF_RP_ASK}

✅Step 2: If Quality-Related - Proceed with basic troubleshooting based on the complaint type. The GOAL here is to try to SOLVE the customer's issue through troubleshooting.

Splash Cleaner (SF) and X-All Toilet Cleaner (XAT)

  • No foaming action {SF_RP_TROUBLE_No_foaming_action}
  • Overpowering odor {SF_RP_TROUBLE_Overpowering_odor}
  • Residue left behind {SF_RP_TROUBLE_Residue_left_behind}
  • Stains not removed {SF_RP_TROUBLE_Stains_not_removed}
  • Toilet clogged {SF_RP_TROUBLE_Toilet_clogged}
  • Skin irritation {SF_RP_TROUBLE_Skin_irritation }
  • Chemical Smell {SF_RP_TROUBLE_Chemical_smell_complaint}
  • Powder Clumping {SF_RP_TROUBLE_Powder_Clumping}

Splash Foam Spray (SP)

  • Doesn’t Clean {SP_RP_TROUBLE_Doesn't_clean}
  • Damaged Bottle {SP_RP_TROUBLE_Bottle_is_leaking}
  • Spray Not Working {SP_RP_TROUBLE_Spray_not_working}

Splash Spotless (SS)

  • Doesn’t Clean {SS_RP_TROUBLE_Doesn't_clean}

❌If Non-Quality-Related:

  • Shipping-Related Issue: Proceed with reshipment.

Cancellation but Shipped: Highlight the benefits of the product to encourage retention.

✅Step 3: Troubleshooting Failed — Offer Bundle Set - The customer complaint cannot be solved through troubleshooting, and they still want a refund. In this step, we are going to offer free items to try and SAVE the sale.

Bundle Macros:

  • “Fresh Start Bundle” {NAME: SF_RPSAVE_BUNDLE_A}
  • “Whole-Home Rescue Kit” {NAME: SF_RPSAVE_BUNDLE_B}

“Mega-Sparkle Offer” {NAME: SF_RPSAVE_BUNDLE_C}

✅Step 4: Customer Decision

A. If Customer Accepts the Bundle

  • Manually create an order in Shiphero using the appropriate SKU(s).

B. If Customer Declines the Bundle

  • Proceed with the refund process:
    • Ask how many items have been opened or how many remain unused.
    • Process the refund accordingly.
    • Do not apply the $4.95 reprocessing fee, as we will not be asking the customer to return the items.
    • Inform the customer that there is no need to return the items, and they may keep them instead.
    • Send refund macro: SF_RP_FULLREF
  • Note: Only unused items are eligible for a refund.

Final Response Macros:

  • Pushback (Free Bundle) Accepted - NO DISCOUNT CODE {SF_RP_THANK_BUNDLE}
  • Pushback (Free Bundle) Accepted - DISCOUNT CODE {SF_RP_THANK_BUNDLECODE}
  • Troubleshooting Worked: {NAME: SF_RP_THANK_TROUBLE}

Pushback Failed: {NAME: SF_RP_FULLREF}

✅Things to Remember

  1. Always prioritize resolving the issue first (e.g., troubleshooting or addressing concerns).

a. The bundle offer should only be sent if the customer does not accept the initial resolution.

  1. The bundle may only be offered to customers contacting us for the first time. If the customer has previously emailed with a complaint and we have already provided a resolution, no save attempt is necessary.
  2. This applies only to the initial purchase. It is not applicable to customers requesting to return their subscription.
  3. Bundles may only be offered if the customer’s order was delivered within the last 30 days (count starts from the date the customer first initiated the return).
  4. If the customer uses “magic words” (e.g., chargeback, dispute, attorney general, BBB), do not offer a bundle. Follow the standard process instead.
  5. No refund if the customer accepts the bundle, and no bundle if the customer has already been refunded.
  6. Suppose a customer initially accepts the bundle but later refuses delivery. In that case, they will still be eligible for a refund, as long as the request is made within the 30-day refund timeframe (30 days from the delivery).
  7. For customers who do not respond after the bundle set offer is sent, no follow-up should be made, as this may increase the chance of the customer proceeding with a refund. Considered a drop, no need to follow up

If the customer responds after the 30-day return window, we may still proceed with the bundle offer that was previously sent.

  1. Macro Codes (for reference):
  • SF = Splash Foaming Cleaner
  • SP = Splash Spray
  • SS = Splash Spotless
  • XAT = X-All Toilet Cleaner

↻ Handling Misrouted Emails

Scenario: A customer contacts support@splashfoam.com, but their concern is about a different product (e.g., Splash Foam Spray).

  1. Do not initially address the concern.
    • Since we can only support the brand we represent, politely redirect the customer.

Sample Response:

Hello Customer, Thank you for reaching out! It appears you are inquiring about Splash Foam Spray. We’ve forwarded your concern to their dedicated support team, and they will reach out to you directly via email. For further assistance, you may also contact them directly at support@splashfoamspray.com, as they are best equipped to handle your request. If you have any other questions or if there’s anything else we can assist you with, please don’t hesitate to let us know. Best, Cecilia Jones, Customer Service Representative Splash Foaming Cleaner LLC

  1. Immediately send an outbound email from the correct support address.

Sample Macro:

Hello Customer, I hope this email finds you well. We’ve received your inquiry regarding Splash Foam Spray, and we want to assure you that we are here to assist. [📌 Address the customer’s specific concern here] Should you need further assistance, please don’t hesitate to let us know—we’re always happy to help. Best regards, Anastasia Miller, Customer Service Representative Splash Foam Spray LLC

🏷️Tagging Guide

  1. Only include refund/complaint-related tickets in the Splash Foam Cleaner - Refund Pushback Tagging sheet.
    • If the ticket does not involve a refund request, return, or complaint, it should not be added.
  2. Tickets where the customer is only venting, giving feedback, or not requesting a refund should not be logged in the sheet.
  3. If a refund is processed, the corresponding ticket must be updated in the sheet.
    • If the customer later responds and accepts either a refund or a bundle, locate the original entry and update it accordingly.
    • Do not create a duplicate entry.
  4. Be sure to indicate which bundle was offered (e.g., Fresh, Whole-Home Rescue Kit, Mega Sparkle).
  5. All tickets must be dynamically updated based on their latest status:
    • Whether the customer was eventually refunded, accepted a bundle, or provided a different resolution.
    • The sheet should reflect only one entry per case, with updates made as the situation evolves.
  6. Brand: Splash Foam Toilet Cleaner, Integration - Refund Pushback

Revenue Saved – Reference Calculation

Troubleshooting Macros

Troubleshoot customer issue {NAME: SF_RP_TROUBLE_INSERT TROUBLESHOOT SUBJECT HERE}

No foaming action {SF_RP_TROUBLE_No_foaming_action}

Hi {{customer.first_name}},

Thank you for reaching out! I totally understand how confusing it can be when you're expecting that signature fizzing and foaming reaction, but nothing happens. Let’s walk through a few things that should help get the foaming action going:

1. Minimize Water Before Application:

Try flushing the toilet or clearing the sink to reduce standing water. Too much water can dilute the ingredients and prevent the foaming effect from activating properly.

2. Use the Right Amount:

We recommend using a full tablespoon (about 30g) of powder per application. Using too little may lead to underwhelming results.

3. Let It Sit:

After applying, let the cleaner sit undisturbed for 20 to 30 minutes. This allows the ingredients time to fully activate.

4. Optional Warm Water Boost:

You can follow up with a flush of warm (not boiling) water to help enhance the reaction, especially if you're in a cooler environment where chemical reactions can slow down.

This should help trigger the expected foaming and cleaning power of Splash Cleaner.

If the issue continues, feel free to share how you're currently using the product—we’ll be glad to take a closer look and troubleshoot further. 😊

Best,

Janet Clark, Splash Cleaner Customer Support

Overpowering odor {SF_RP_TROUBLE_Overpowering_odor}

We appreciate your feedback! Splash Cleaner is made with an Ocean Fresh scent, which most customers find pleasant, but we completely understand that scent sensitivity varies from person to person.

To help minimize the strength of the scent while still getting a powerful clean, try to ventilate the area. Make sure the bathroom is well-ventilated. Turning on a fan or opening a window before and during use can help reduce lingering scent.

This tip should help make the experience more comfortable without compromising on results.

Let us know how it goes, and we’ll be happy to suggest more adjustments if needed! 😊

Residue left behind {SF_RP_TROUBLE_Residue_left_behind}

Thank you for letting us know! We want to make sure you get the clean, fresh result you expect. If you're seeing leftover residue after using Splash Cleaner, here are a few tips that should help:

1. Adjust the Amount Used: Using more than 30g at a time may leave behind undissolved powder. Stick to one level tablespoon per use for the best result.

2. Warm Water Rinse: After letting it sit, flush twice or rinse with warm (not hot) water. This helps fully dissolve the powder and carry away any remaining particles.

3. Manual Agitation (If Needed): If any residue remains, gently scrub the surface with a toilet brush or sponge before the final rinse.

These steps should help you achieve that polished finish Splash Cleaner is known for.

Feel free to reach out if you're still seeing build-up—we're here to help fine-tune the process. 😊

Stains not removed {SF_RP_TROUBLE_Stains_not_removed}

Thanks for reaching out—we understand how frustrating it can be when stains stick around even after cleaning. Here are a few steps that may help improve your results with Splash Cleaner:

1. Extend Soak Time: For stubborn or old stains, try leaving the powder in place for up to 30 minutes. The longer dwell time gives the product more opportunity to break down grime.

2. Reapply if Needed: Some stains may require a few applications to dissolve fully. You can safely repeat the process 1–2 more times for a few days.

3. Gentle Scrub After Soaking: After letting it sit, gently agitate the area with a soft-bristled toilet brush or sponge. This can help lift the residue that the cleaner has already loosened.

This method has proven effective for more challenging tasks and is expected to yield noticeably better results.

Let us know how it goes—we're happy to keep helping until you see the sparkling clean outcome you're expecting! 😊

Toilet clogged {SF_RP_TROUBLE_Toilet_clogged}

Thanks for checking in. Splash Cleaner is designed to dissolve safely in water and should not cause clogs when used correctly. That said, here are a few tips to help prevent or resolve any plumbing slowdowns:

1. Use the Correct Amount: Stick to one tablespoon (30g) per use. Using too much can result in thick buildup that takes longer to dissolve.

2. Use Warm Water to Flush: Flush with warm water after the sit time to help break down any thick or slow-moving remnants.

3. Avoid Mixing with Other Products: Don’t combine with bleach or other cleaners, as this may cause clumping or reactions that slow drain flow.

These steps should help keep things running smoothly.

Let us know if the issue continues—we're happy to explore more solutions with you. 😊

Skin irritation {SF_RP_TROUBLE_Skin_irritation }

Thank you for reaching out. Splash Cleaner is designed to be bleach-free and gentle, but we understand that everyone’s skin reacts differently.

Here are some precautions to help reduce sensitivity while using the product:

1. Wear Gloves When Handling: We recommend wearing rubber cleaning gloves when scooping or applying the powder, especially if you have sensitive skin.

2. Avoid Direct Contact: Always use a scoop or spoon to handle the product. Avoid touching the powder directly.

3. Wash with Water and Mild Soap: If you do come in contact with the powder, rinse the area immediately with cool water and mild soap.

4. Use in a Well-Ventilated Space: This helps reduce accidental transfer of dust or fine powder to your skin, eyes, or airways.

These tips should help make your experience safer and more comfortable.

Please don’t hesitate to reach out with any follow-up concerns—we’re here to help. 😊

Chemical smell complaint {SF_RP_TROUBLE_Chemical_smell_complaint}

Thanks for getting in touch. While Splash Cleaner is bleach- and ammonia-free, it does include an Ocean Fresh fragrance, which some may perceive as strong or chemical-like depending on sensitivity.

To make the scent more manageable, here are some tips:

1. Ventilate While Using: Turn on a bathroom fan, crack a window, or leave the door open slightly during and after application.

This should help reduce the scent intensity while still getting the cleaning results you expect.

Let us know if you’d like help customizing your use further. 😊

Powder Clumping {SF_RP_TROUBLE_Powder_Clumping}

Thank you for reaching out, and I’m really sorry to hear your Splash Cleaner arrived clumped or shifted. That can be a bit surprising, especially when you're excited to use it.

Since Splash Cleaner is a moisture-sensitive powder and contains no harsh preservatives or anti-caking agents, clumping can sometimes happen during transit, especially in humid climates or warmer delivery conditions.

Here are a few easy ways to restore its original texture so it dissolves and activates properly:

1. Use a clean, dry spoon to gently break apart clumps. The product will still work effectively once it's been loosened—just be sure to avoid using wet utensils.

2. Place a dry slice of bread inside the sealed pouch overnight. This is a classic method used to absorb excess moisture in natural powders. The bread draws out the humidity and helps soften compacted product. Just remove it before your next use.

3. Store the pouch in a cool, dry area with the seal closed tightly. This prevents further moisture exposure between uses.

These steps should help get your Splash Cleaner back to a usable, powdery texture, ready to foam and clean as expected!

Let us know how it goes or if you'd like help checking anything specific.😊

SPLASH SPRAY (SP)

Doesn’t Clean {SP_RP_TROUBLE_Doesn't_clean}

Thank you for reaching out! I’m really sorry to hear the product hasn’t been giving you the results you expected. I completely understand how frustrating that can be.

In many cases, the way the solution is mixed can make a big difference in how well it works, especially since water quality and mineral content vary from place to place. Here are a few tips that have worked well for other customers:

1. Adjust the water ratio – Try using a little less water when dissolving the tablet. This creates a thicker, more concentrated foam that can stick better to grease and stains.

2. Give it more time to work – For tougher baked-on stains, let the foam sit for about 15–20 minutes before wiping. This allows it to break down the grime more effectively.

3. Boost with vinegar (optional) – Adding 1–2 tablespoons of vinegar to the water before dropping in the tablet can help activate the foam and cut through tougher grease. Several customers have found this makes a noticeable difference.

Most of the time, these small adjustments do the trick and help the cleaner work as intended. If you’ve tried the steps above and still aren’t seeing an improvement, please let us know — we’ll be happy to explore other solutions for you.

Thanks again for giving Splash Foam Spray a try, and I hope these tips help make your next clean-up a lot easier!

😊

Janet Clark, Customer Support

Damaged Bottle {SP_RP_TROUBLE_Bottle_is_leaking}

Thank you for reaching out, and I’m truly sorry to hear that your spray bottle may have been damaged during transit. I completely understand how disappointing that must have been.

We take great care in packing every order, but once it’s with the carrier, occasional damage can unfortunately occur. That said, we still want your experience with us to be as smooth as possible.

The good news is that you can safely use any spray bottle you already have at home — the tablets will work just as effectively. In fact, many of our customers prefer using their own sturdier bottles for long-term use.

We sincerely apologize for the inconvenience and appreciate your patience and understanding. Your feedback is important to us, and we’ll continue working on ways to prevent this from happening in the future.

If you need further assistance, please don’t hesitate to reach out — we’re always here to help.😊

Spray Not Working {SP_RP_TROUBLE_Spray_not_working}

Thank you for reaching out! I’m really sorry to hear that your spray bottle isn’t working as expected — I can imagine how frustrating that must be. Let’s see if we can quickly get this sorted out for you.

If the trigger isn’t dispensing liquid, please try the following:

  • Make sure the straw/tube inside the bottle is fully attached and reaches the bottom of the bottle.
  • Check if the nozzle at the front is tightly secured (sometimes a loose nozzle prevents suction).
  • Try turning the nozzle slightly — some spray bottles have a twist-to-open/close feature.
  • If still not dispensing, try pumping the trigger several times to help prime the mechanism.

If the spray is weak, here are a few things to try:

  • Adjust the nozzle tip — sometimes twisting it slightly gives a stronger mist.
  • Make sure the bottle is filled with enough liquid (if it’s very low, the spray may weaken).
  • Check the straw for any blockages or kinks that may be restricting flow.
  • Pump a few times continuously to build pressure before spraying.

Hopefully, that did the trick! Should you need more help, I’ll be glad to assist. 😊

SPLASH SPOTLESS (SS)

Doesn’t Clean {SS_RP_TROUBLE_Doesn't_clean}

I’m really sorry to hear that your Splash Spotless didn’t quite give you the results you were expecting. We definitely want to turn that around and make sure you’re getting the full benefit of the product.

Here are a few simple tips that usually make a big difference:

  1. Use Hot Water if Possible – Splash Spotless works best with the hottest cycle your washer allows. The higher temperature helps break down residue and effectively tackles mold and bacteria.
  1. Give the Rubber Gasket Some Attention – The rubber seal around the door is one of the most common places for mold and odors to build up. After running a cycle with Splash Spotless, wipe down the gasket with a soft cloth dipped in a little vinegar-and-water mix.
  1. Check the Filter/Drain Pump – If your machine has a filter, it’s worth taking a quick look. A clogged filter or pump can trap dirt and reduce the cleaning effect. Clearing it out only takes a few minutes and can really improve performance.
  1. Let the Washer Breathe – Once you’re done, leave the door slightly open to let the inside dry out completely. This prevents dampness, which is usually what causes odors to return.

Most customers who follow these steps notice a big improvement after their next cycle.

If you’ve already tried these and still aren’t seeing results, please let us know — we’ll be more than happy to explore other solutions with you.

Thank you for giving Splash Spotless a try. We’re here to make sure it works for you!😊

Elizabeth Baker, Splash Spotless Cleaner Customer Support

Bundle Offer Macros

The customer complaint cannot be solved through troubleshooting, and they still want a refund. In this step, we are going to offer free items to try and SAVE the sale.

“Fresh Start Bundle” {NAME: SF_RPSAVE_BUNDLE_A}

Hello {{ticket.customer.firstname}},

I completely understand your hesitation, and I genuinely believe Splash can still simplify your cleaning routine. Instead of a refund, how about this:

► Keep your current order AND enjoy a Fresh Start Bundle on us 🎁:

• 🎁 1 pack of Splash Spray multipurpose cleaner tablets ($19.95)

• 🎁 1 box of Splash Spotless washing-machine cleaner ($19.95)

• 🚀 Free expedited shipping ($9.99)

That’s **over $50 in value**—all at NO COST TO YOU✨ We’re willing to lose money on this order to make things right and we believe that once you see results across your home, you’ll stay part of the Splash family.

If this sounds good, just reply **YES** and I’ll process the bundle right away—no returns, no restocking fees, no hassles. 🙌

Anastasia Miller | Customer Service Representative

Workflow

  • Tag ticket as “T-Sale Save”
  • Tag ticket “T-Fresh Start Bundle”
  • Send the customer the fresh start bundle
  • Follow-up email

“Whole-Home Rescue Kit” {NAME: SF_RPSAVE_BUNDLE_B}

I hear you, and I still want to turn this into a win for you. If you’ll give Splash another shot, here’s what I can do:

► Keep your current order and receive a Whole-Home Rescue Kit—FREE 🎁: • 🧴 Splash Spray multipurpose tablets ($19.95) • 🧼 Splash Spotless washer cleaner ($19.95) • 🧽 Splash Rinse disposal/dishwasher cleaner ($19.95) • 🚚 Free priority shipping ($9.99)

That’s nearly $70 of extra cleaning power on us ✨. We’re happy to invest in you because we believe that once you see results across your home, you’ll want to stay part of the Splash family.

If this sounds good, just reply YES and I’ll process the bundle right away—no returns, no restocking fees, no hassles. 🙌

  • Tag ticket as “T-Sale Save”
  • Tag ticket “T-Whole-Home Rescue Kit Bundle”
  • Send customer whole-home rescue kit bundle
  • Follow up email

Because we stand behind every Splash formula, I’d like to go one step further:

► ✨Keep what you have AND enjoy our Mega-Sparkle Offer:✨

• 🎁 1 pack Splash Spray tablets ($19.95)

• 🎁 1 box Splash Spotless washer cleaner ($19.95)

• 🎁 1 pack Splash Rinse disposal cleaner ($19.95)

• 🎁 A one-time discount code of 50% OFF your next Splash product purchase

Altogether that’s ✨$80+ in value✨, shipped FREE. We’re willing to lose money on this order to make things right and we believe that once you see results across your home, you’ll stay part of the Splash family.

If this sounds good, just reply **YES** and I’ll process the bundle right away—no returns, no restocking fees, no hassles.😊

  • Tag ticket as “T-Sale Save”
  • Tag ticket “T-Mega-Sparkle Bundle”
  • Send customer mega-sparkle bundle
  • Follow up email with discount code

Final Response Macros

Use these macros once the customer has made their decision, whether they are accepting the return process or declining it.

Pushback (Free Bundle) Accepted - NO DISCOUNT CODE

{NAME: SF_RP_THANK_BUNDLE}

Thank you so much for giving Splash another chance to make a difference in your home.

We’re thrilled you accepted our offer and can’t wait for you to experience the full cleaning power of our products.

🚀What happens next🚀

• 📦 Your complimentary bundle is being packed right now.

• 📬 You’ll receive a separate email with tracking details as soon as it ships.

• 💙 Everything is on us—no charges, no return labels, just cleaner surfaces and extra sparkle.✨

We genuinely believe these formulas will simplify your routine and leave every room feeling fresh. If there’s anything else we can do, or if you’d like tips on getting the most out of your new Splash products, just reply to this email and I’ll be happy to help.

Thanks again for sticking with us and welcome (or welcome back!) to the Splash family. 💙🎉

Warm regards,

✅Pushback (Free Bundle) Accepted - DISCOUNT CODE

{NAME: SF_RP_THANK_BUNDLECODE}

**What happens next**

• ✨ I’ve generated a one-time 50% discount code for your next purchase<https://buysplashcleaner.com>: ✨<INSERT DISCOUNT CODE>✨

• 💙 Everything is on us—no charges, no return labels, just cleaner surfaces and extra sparkle.

We genuinely believe these formulas will simplify your routine and leave every room feeling fresh. If there’s anything else we can do, or if you’d like tips on getting the most out of your new Splash products, just reply to this email and I’ll be happy to help.😊

Troubleshooting Worked: {NAME: SF_RP_THANK_TROUBLE}

Great news! I'm delighted to hear the troubleshooting steps did the trick! Your feedback helps us keep improving, and we’re thrilled Splash is now performing as intended.

If you ever need tips, reorder links, or have questions down the road, just reply to this email. We’re always here to help keep your home sparkling.✨

Thanks again for sticking with the Splash family and giving us the chance to make things right.💙🎉

I understand, and I’ve processed your refund for order {{ticket.customer.integrations.shopify.orders[0].name}} as requested.

🚀What to expect next🚀

• The refunded amount should appear on your original payment method within 1–10 business days (bank processing times may vary).

• No further action is required on your end.

• If you don’t see the credit after 10 business days, please let me know, and I’ll be happy to investigate.

✨ A 50 % Thank-You Code—Just in Case✨

Although Splash wasn’t the perfect fit this time, we’d love a chance to wow you in the future. Use code **<INSERT DISCOUNT CODE>** for **50 % off any product site-wide** at <https://buysplashcleaner.com/> whenever you’re ready.

The code never expires and applies automatically at checkout through the link above.

Thank you for giving Splash a try, and please feel free to reach out if there’s anything else I can do. 😊

Bundle SKU's

📌 “Fresh Start Bundle” {NAME: SF_RPSAVE_BUNDLE_A}

🎁 Splash Spray multipurpose cleaner tablets ($19.95) - 1x-SFS-SSK

🎁 Splash Spotless washing-machine cleaner ($19.95) - 1x-DTC-SWM-WASHMACHINECLEAN-CHK

🚀 Free expedited shipping ($9.99) - 1x-SFS-EP

📌 “Whole-Home Rescue Kit” {NAME: SF_RPSAVE_BUNDLE_B}

🧴 Splash Spray multipurpose tablets ($19.95) - 1x-SFS-SSK

🧼 Splash Spotless washer cleaner ($19.95) - 1x-DTC-SWM-WASHMACHINECLEAN-CHK

🧽 Splash Rinse disposal/dishwasher cleaner ($19.95) - 1x-SR-DWC

🚚 Free priority shipping ($9.99) - 1x-SFS-EP

📌 “Mega-Sparkle Offer” {NAME: SF_RPSAVE_BUNDLE_C}

🎁 1 pack Splash Spray tablets ($19.95) - 1x-SFS-SSK

🎁 Splash Spotless washer cleaner ($19.95) - 1x-DTC-SWM-WASHMACHINECLEAN-CHK

🎁 1 pack Splash Rinse disposal cleaner ($19.95) - 1x-SR-DWC

🎁 A one-time discount code of 50% OFF your next Splash product purchase - <INSERT CODE>

Get the codes here:

Splash Foam: CX 50% Discount Code - Master Sheet

CX_Discount_Code_Master_Sheet_X-ALL.xlsx

  • Follow-up email - SF_RP_THANK_BUNDLE

Quick Links

  • Splash, Splash Spray, Spotless, X-All - Refund Pushback Process Guide

https://docs.google.com/document/d/1x2Xdsx_HJ6oZFKOewHjuEBlXfJoWRwzZywY89ZfHDv4/edit?usp=sharing

  • Splash Foam - Refund Pushback Macros

https://docs.google.com/document/d/1UEZ0_Lbh1eDhFEv1n0J1YJ1039Kch7HRPhJCktPYiR0/edit?usp=sharing

  • SPLASH: CX Discount Code - Master Sheet
  • CX_Discount_Code_Master_Sheet_X-ALL
  • Refund Pushback Tagging - Splash Foam Cleaner, Spotless, Spray, XAll

Refund Pushback Tagging - Splash Foam Cleaner, Spotless, Spray, XAll

Bundle SKU: Splash

Splash Toilet Cleaner BUNDLE SKU’s

“Fresh Start Bundle” SF_RPSAVE_BUNDLE_A

• 🎁 1 pack of Splash Spray multipurpose cleaner tablets ($19.95) - 1x-SFS-SSK-NP1

• 🎁 1 box of Splash Spotless washing-machine cleaner ($19.95) - MA-WASHMACHINECLEAN

• 🚀 Free expedited shipping ($9.99) - 1x-SFS-EP

  • Send customer fresh start bundle (manual order creation, use SKU’s provided above)
  • Follow up email - SF_RP_THANK_BUNDLE

“Whole-Home Rescue Kit” SF_RPSAVE_BUNDLE_B

► Keep your current order and receive a Whole-Home Rescue Kit—FREE 🎁: • 🧴 Splash Spray multipurpose tablets ($19.95) - 1x-SFS-SSK-NP1 • 🧼 Splash Spotless washer cleaner ($19.95) - MA-WASHMACHINECLEAN • 🧽 Splash Rinse disposal/dishwasher cleaner ($19.95) - MX-DISHWASH • 🚚 Free priority shipping ($9.99) - 1x-SFS-EP

  • Send customer whole-home rescue kit bundle (manual order creation, use SKU’s provided above)
  • Follow up email - SF_RP_THANK_BUNDLE

“Mega-Sparkle Offer” SF_RPSAVE_BUNDLE_C

• 🎁 1 pack Splash Spray tablets ($19.95) - 1x-SFS-SSK-NP1

• 🎁 1 box Splash Spotless washer cleaner ($19.95 - MA-WASHMACHINECLEAN

• 🎁 1 pack Splash Rinse disposal cleaner ($19.95) - MX-DISHWASH

  • Send customer mega-sparkle bundle (manual order creation, use SKU’s provided above)
  • Follow up email with discount code - SF_RP_THANK_BUNDLECODE

Splash Foam Spray BUNDLE SKU’s

“Fresh Start Bundle” SP_RPSAVE_BUNDLE_A

• 🎁 1 pack of Splash Foam toilet cleaner ($19.95) - MA-SP-TOILETFORMMT100G4B

• 🎁 1 box of Splash Spotless washing-machine cleaner ($19.95) - MA-WASHMACHINECLEAN

• 🚀 Free expedited shipping ($9.99) - 1x-SFS-EP

  • Send customer fresh start bundle (manual order creation, use SKU’s provided above)
  • Follow up email - SP_RP_THANK_BUNDLE

“Whole-Home Rescue Kit” SP_RPSAVE_BUNDLE_B

► Keep your current order and receive a Whole-Home Rescue Kit—FREE!!!✨

• 🧴Splash Foam toilet cleaner ($19.95) - MA-SP-TOILETFORMMT100G4B

• 🧼Splash Spotless washer cleaner ($19.95) - MA-WASHMACHINECLEAN

• 🧽Splash Rinse disposal/dishwasher cleaner ($19.95) - MX-DISHWASH

• 🚚 Free priority shipping ($9.99) - 1x-SFS-EP

“Mega-Sparkle Offer” SP_RPSAVE_BUNDLE_C

• 🎁 1 pack Splash Foam toilet cleaner ($19.95) - MA-SP-TOILETFORMMT100G4B

• 🎁 1 box Splash Spotless washer cleaner ($19.95) - MA-WASHMACHINECLEAN

• 🎁 1 pack Splash Rinse disposal cleaner ($19.95) - MX-DISHWASH

  • Send customer mega-sparkle bundle (manual order creation, use SKU’s provided above)

Splash Spotless BUNDLE SKU’s

“Fresh Start Bundle” SS_RPSAVE_BUNDLE_A

• 🎁 1 pack of Splash Spray multipurpose cleaner tablets ($19.95) - 1x-SFS-SSK-NP1

• 🚀 Free expedited shipping ($9.99) - 1x-SFS-EP

  • Follow up email - SS_RP_THANK_BUNDLE

“Whole-Home Rescue Kit” SS_RPSAVE_BUNDLE_B

• 🧴Splash Foam toilet cleaner ($19.95) MA-SP-TOILETFORMMT100G4B

• 🧼Splash Spray multipurpose tablets ($19.95) - 1x-SFS-SSK-NP1

• 🚚 Free priority shipping ($9.99) - 1x-SFS-EP

“Mega-Sparkle Offer” SS_RPSAVE_BUNDLE_C

• 🎁 1 pack Splash Foam toilet cleaner ($19.95) - MA-SP-TOILETFORMMT100G4B

• 🎁 1 pack Splash Spray tablets ($19.95) - 1x-SFS-SSK-NP1

Bundle SKU: X-All

X-All Toilet Cleaner BUNDLE SKU’s

“Fresh Start Bundle” XAT_RPSAVE_BUNDLE_A

• 🎁 1 pack of X-All Multipurpose Cleaning Tablets ($19.95) - MA-XAHCTAB5X9G

• 🎁 1 box of X-All Washing Machine Cleaner ($19.95) - MA-XAHCWASHMACH6X20G

• 🚀 Free expedited shipping ($9.99) - 1x-SFS-EP

  • Follow up email - XAT_RP_THANK_BUNDLE

“Whole-Home Rescue Kit” XAT_RPSAVE_BUNDLE_B

• 🧴X-All Multipurpose Cleaning Tablets ($19.95) - MA-XAHCTAB5X9G

• 🧼X-All Washing Machine Cleaner ($19.95) - MA-XAHCWASHMACH6X20G

• 🧽X-All Dishwasher Cleaner ($19.95) - MA-XAHCDISHWASH6X20G

• 🚚 Free priority shipping ($9.99) - 1x-SFS-EP

“Mega-Sparkle Offer” XAT_RPSAVE_BUNDLE_C

• 🎁 1 pack of X-All Mutlipurpose Cleaning Tablets ($19.95) - MA-XAHCTAB5X9G

• 🎁 1 pack of X-All Dishwasher Cleaner ($19.95) - MA-XAHCDISHWASH6X20G

• 🎁 A one-time discount code of 50% OFF your next X-All product purchase

REMINDER

We also offer Layer 3 Pushback for the following X-All products:

  • X-All Air Purifier
  • X-All Multi-Purpose Spray
  • X-All Power Scrubber
  • X-All Washing Machine Cleaner

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