Oricle Hearing Aid Macros

OHA - Upgraded to Pro (Cancellation)

Hi Customer first name,

Thank you for getting in touch with us!

We understand you're looking to cancel your purchase however, upon reviewing your order, it appears that you have selected the upgraded/PRO version of the Oricle Hearing Aids during checkout. This may have happened if the box for the Pro version was not unchecked before completing the order. We understand how this might have caused some confusion, and we apologize for any inconvenience.

That said, we encourage you to try the Pro version! It offers several enhancements over the Basic model, including:

- 25% smaller design, making it more discreet and comfortable

- 6 hours longer battery life, allowing for extended use

- Improved noise cancellation for a better overall hearing experience

We believe you'll love these added features! However, if you'd prefer to still push through with canceling the order, we’re happy to assist you with that process as well.

We may hold your order temporarily while you consider this option, and we’d appreciate a prompt response to move forward. Feel free to reach out if you have any questions or need further assistance.

Best regards,

Cecilia Jones, Customer Service Representative

Oricle Hearing LLC

OHA - TS (Sound Quality)

Thank you for reaching out! I’m sorry to hear that you’re having trouble with the sound quality of your Oricle Hearing Aids. I’d like to offer a few suggestions to help improve your experience.

- Cleaning the Microphone and Speaker: Over time, the microphone (sound inlet) or speaker (sound outlet) might become clogged, which can affect sound clarity. Using the cleaning tool provided in your package to clean these areas can help clear any debris and restore sound quality.

- Adjusting the Volume: Sometimes, low volume settings can make sound seem unclear or muted. Try increasing the volume slightly to see if this enhances the clarity.

- Assessing Your Hearing Needs: Oricle Hearing Aids are optimized for individuals with mild to moderate hearing loss (up to 50 dB). If your hearing loss is more severe, you may benefit from a higher-power hearing aid designed to amplify sounds more effectively. Please feel free to reach out if you’d like assistance in selecting a hearing aid that best suits your needs.

- Adapting to Background Noise: If you’re newly using hearing aids, it’s normal to perceive regular environmental sounds as "background noise." This is because your ears are suddenly exposed to a wider array of sounds after a long period without them. We recommend starting with short wear periods (one to two hours daily) in quiet environments. Gradually, as you become comfortable, you can increase the wearing time and start using your hearing aids in noisier settings. With time, you’ll typically find that background noise becomes less noticeable.

We also recommend visiting our Video FAQs page for step-by-step video tutorials that many of our customers find helpful.

Hope this helps!

Best,

Mary Hudson, Customer Service Representative

OHA - TS (Hearing Aids Not Turning On)

Thank you for reaching out. I understand you're having trouble powering on your Oricle Hearing Aid, and I’m here to assist you.

Please note that Oricle Hearing Aids are shipped in factory mode, which means the batteries are not yet activated. This is a standard safety precaution during transit. To activate the device, please connect the charging cord and charge the case with the hearing aid inside. This step is essential, as the device will not function unless it has been charged in this manner.

If you’ve followed these steps and the device still isn’t powering on, please let me know, and I’ll be glad to assist you further.

OHA - TS (Feedback/Whistling)

Thank you for reaching out to us. We understand you’re experiencing a whistling (feedback) sound with your Oricle Hearing Aids. Several factors can cause this feedback sound, and we’ve provided solutions below to help you address each one:

1. Volume Too High: A higher volume can increase sound pressure, which may cause sound leakage and lead to feedback. Try lowering the volume slightly to minimize sound leakage.

2. Eartip Size: Feedback can occur if the ear tip doesn’t fit securely in your ear canal. Your package includes large, medium, and small ear tips. Experiment with different ear tip sizes to find the best fit for your ear canal to reduce whistling.

3. Broken Eartips: A damaged or broken ear tip can create gaps, leading to sound leakage and feedback. Check the ear tips for any signs of wear and replace them if necessary.

4. Incorrect Wearing: If the microphone is inadvertently covered, it can cause feedback. Avoid covering the microphone when handling your hearing aids, and make sure you’re wearing the left and right hearing aids on the correct ears for a proper fit.

5. Hearing Aids Turned On Before Wearing: Turning on the hearing aids before they are properly positioned may lead to feedback. We recommend keeping the hearing aids off before placing them in your ears. They will automatically turn on about 12 seconds after being worn.

6. Microphone Coverage: Ensure that the microphone (sound inlet) remains uncovered after wearing, as this will help minimize feedback. Check that the microphone is clear and not obstructed by anything after you’ve put on the hearing aids.

We also recommend visiting our Video FAQs page for step-by-step video tutorials that many customers find helpful.

If the issue persists, please don’t hesitate to reach out to us.

OHA - TS (Charging Issues)

Thank you for reaching out! I’m sorry to hear that you’re having trouble charging your Oricle Hearing Aids.

Here are several potential causes along with their solutions that may help:

- Dirty Charging Contacts: If the charging contacts on the hearing aids or inside the charging case are dirty, they may not charge properly. Please clean the charging contacts using the cleaning tool provided to remove any debris that might be interfering with the connection.

- Depleted Charging Case Battery: If the charging case itself has run out of battery, the hearing aids won’t charge. Make sure to fully charge the charging case to ensure it has enough power to charge your hearing aids.

- Incorrect Placement: It’s essential to place the hearing aids in the correct slots of the charging case. Ensure that the left (L) hearing aid is in the left (L) charging slot and the right (R) hearing aid is in the right (R) charging slot.

- Unpowered Adapter: If the charging case is not charging, it might be because the adapter is not powered. Please ensure that the adapter is plugged in and receiving power. If everything looks good, try unplugging the charging cable and replugging it.

- Charging Cable Issues: Sometimes, the charging cable itself may be faulty. If you have another compatible charging cable available, please try using that to see if it resolves the issue.

If you try these solutions and are still experiencing problems, please don’t hesitate to reach out.

OHA - Is the casing material safe?

Thank you for reaching out! I understand your concerns about potential itching or allergic reactions after wearing your Oricle Hearing Aids.

I want to assure you that the shell of our products is made from non-toxic and safe materials that are designed to be comfortable and safe for your skin. They should not cause allergies or skin discomfort when worn.

For the earplugs that fit inside your ears, we use medical-grade silicone materials. This is specifically chosen to ensure that you can wear them with confidence and comfort.

If you have any further questions or concerns, please feel free to reach out. Your comfort and satisfaction are our top priorities!

OHA - Return (Within 30 Days)

Thank you for contacting us. We’re here to ensure your return process is smooth and clearly communicated.

Please follow the steps below to proceed:

- Pack your return: Carefully pack the item(s) you’re returning. Whether it's used, unused, opened, or unopened, as long as it's in its original packaging, including all accessories, manuals, and inserts.

- Ship to the return address below:

ORICLE HEARING

6507 Harney Rd

Tampa, FL 33610

USA

Please ensure the package is postmarked within 14 calendar days of this message. We recommend using a trackable shipping service, as return shipping is your responsibility.

Refund Breakdown:

Original Purchase Amount: $[Total]

Less Shipping: $[XX.XX]

Less Reprocessing Fee: $4.95

Total Refund Issued: $[XX.XX]

We have successfully processed your refund. Your order number [xxxxx] is your refund reference number. Your bank may take up to 10 business days to reflect the credit.

For more details on our return policy, please refer to our website: https://www.oriclehearing.com/pages/shipping-returns-1

If there’s anything else I can assist you with, please don’t hesitate to let me know.

OHA – Return Save [AI Compatible]

Thank you for reaching out regarding your Oricle Hearing Aid.

We understand you’re considering a return, and we’re sorry to hear that. Before you decide, here are some key benefits you might want to keep in mind:

🔹 Affordable & Effective: It offers reliable performance at a fraction of the cost of other hearing aids.

🔹 Long-Lasting Battery Life: Enjoy all-day use with minimal downtime, thanks to its long-lasting battery and fast-charging feature.

🔹 Convenient Wireless Charging Case: Recharge on the go using the case’s built-in battery — perfect for travel.

🔹 Comfortable, Custom Fit: Includes three dome sizes to ensure a snug and comfortable fit.

🔹 Clearer Sound Quality: Enhanced feedback cancellation reduces unwanted noise for improved clarity.

🔹 Great as a Gift: If you decide you no longer need it, it could make a thoughtful gift for someone who does.

We believe that the Oricle Hearing Aid offers a great combination of performance and convenience, making it a valuable tool for your hearing needs. We hope these benefits encourage you to keep it.

If you would like to proceed with the return, please let us know by replying. If you have any questions or need further assistance, feel free to contact us. We're here to help and ensure your satisfaction.

OHA - Cancel Order but already shipped (Return Offer)

Thank you for getting in touch with us regarding your desire to cancel your recent Oricle Hearing order. We understand that circumstances can change, and we're here to guide you through the next steps.

We've reviewed your request and found that your order has already been shipped. While we're unable to cancel orders that are in transit, you still have options available under our return policy.

To proceed with returning your order for a refund, we kindly ask you to refer to our detailed return policy on our website. You can view the complete return policy here: https://www.oriclehearing.com/pages/shipping-returns-1

Please note, our policy includes important information about the conditions for returns, the timeframe within which returns must be initiated, and any associated fees.

Thank you for your understanding and cooperation. We look forward to assisting you further.

OHA - Return (Beyond 30 Days)

Thank you for getting in touch with us regarding your desire to return a product from your recent purchase.

We understand that sometimes, it takes time to decide whether a product meets your expectations. However, as per our return policy, we can only accept returns for unused and unopened products within 30 days from the date of delivery. Since your request falls outside this period, we regret to inform you that we're unable to authorize a return or exchange for your item(s).

For further details on our return policy, you can refer to our website: https://www.oriclehearing.com/pages/shipping-returns-1

OHA - Return (Possible Chargeback - Partial Refund Offer)

Thank you for bringing your concerns to our attention. At Oricle Hearing, customer satisfaction is our top priority, and we're truly sorry to hear that your experience did not meet your expectations. We understand the importance of ensuring you feel valued and heard.

We've reviewed your situation, and while our policy typically requires the return of unused products for a refund, we recognize the unique circumstances you've shared with us. In light of your dissatisfaction, we're willing to make a one-time exception to our standard process.

As a gesture of goodwill, we can offer a refund for one of the Oricle Hearing devices, assuming that only one unit has been opened and used. We hope this demonstrates our commitment to your satisfaction and resolves any concerns you may have had.

Should you decide to return the other unused products, we would be more than happy to process refunds for those as well, upon their receipt and confirmation that they are unopened and in their original condition. Please let us know if you would like to proceed with this option, and we will provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions for the return.

To accept this offer and for us to expedite the refund for the one unit, please confirm by replying to this email.

For more details on our return policy, please visit https://www.oriclehearing.com/pages/shipping-returns-1

OHA - Return Refund Follow-up (No proof of return)

Thank you for updating us on the status of your return. We understand that you've sent back the product but it hasn't yet been marked as "warehouse complete" by our fulfillment center.

To assist you further and expedite your refund, could you please provide us with proof of shipment? This can be in the form of a tracking number or a shipping receipt that clearly shows the date of shipment and the tracking details.

Once we receive your proof of shipment, we will be able to proceed with processing your refund promptly.

OHA - Return Refusal (Doesn't want to pay $4.95 fee)

Hello {{ticket.customer.firstname}}!

Thank you for reaching out to us. We understand your concerns regarding the return process and the associated processing fee of $4.95.

As per our return policy, the processing fee is a necessary part of handling returns to ensure efficient service and product quality management for all our customers. This policy applies to all returns, and we are unable to waive this fee.

To proceed with a refund, it is essential to return the product. We can only issue refunds for products that are returned according to our return policy guidelines.

For a detailed overview of our return process, please visit our policy page: https://www.oriclehearing.com/pages/shipping-returns-1

OHA - Do you resell returned items?

Thank you for your question! We take the quality and safety of our hearing aids very seriously.

When a hearing aid is returned, we do not resell it. Instead, we follow a strict process to ensure that all returned devices are thoroughly inspected, cleaned, and refurbished if necessary. Our factory team conducts a comprehensive check to ensure the hearing aid is in proper working order, and if any repairs are needed, we address them.

In cases where the hearing aid is no longer functional or can’t be refurbished to meet our quality standards, it is responsibly recycled or disposed of in accordance with environmental regulations. We always prioritize customer safety and satisfaction, so you can rest assured that any returned devices are handled with the utmost care and refurbished or recycled when possible.

Let me know if there's anything else I can assist you with!

OHA - Size (Doesn't Fit/Too Big)

Thank you for reaching out!

We’re sorry to hear that the hearing aids are not fitting as expected. Our Oricle Hearing Aid comes with three different dome sizes. This range of options allows you to select the size that best fits your ear, enhancing both comfort and performance.

We recommend trying the other sizes of the domes included with your purchase to see if one provides a better fit and reduces the visibility of the device. It’s common for users to need a bit of trial and error to find the most comfortable and discreet fit.

Also, the hearing aids are designed to sit comfortably inside your ears, but they may protrude slightly, especially if you have smaller ear canals. It's normal for the devices to not fit entirely flush inside the ear for some users. To ensure you're wearing them correctly, insert the hearing aids gently into your ears, ensuring they are snug but not causing discomfort.

If you have any questions or need further assistance, please do not hesitate to contact us.

RC OHA - Refund Confirmation for Returned Package

We are pleased to inform you that your returned package has been successfully received and processed at our warehouse.

A refund of $00.00 has been issued to your account. Please allow 3 to 10 business days for the amount to reflect, depending on your bank's processing timelines.

Should you have any questions or require further assistance, feel free to reach out.

OHA - Upgraded to Pro

Thank you for reaching out! We wanted to inform you that your order for 1 Pair of Oricle Hearing Aids has been upgraded to the Pro version. This upgrade occurred because the checkbox for the Pro version was selected during the checkout process. We understand this may be unexpected, but we encourage all our customers to review their order details before finalizing the purchase.

Here are some of the enhanced benefits of the Pro version that you will enjoy:

  • 25% smaller in size compared to the basic Oricle Hearing Aids
  • 6 hours longer battery life for extended use
  • An improved noise cancellation feature for the best hearing experience

We hope this clarifies the situation! If you have any further questions or need assistance, please don’t hesitate to reach out.

OH_RP_ASK

Thanks for reaching out - I’m sorry to hear that the Oricle 2.0 isn’t a great fit for you. 😞

I have 2 options for you:

✅ Option 1: Refund

I can refund your order minus the shipping fees and the $4.95 restocking fee (total of $XX). I’ll send you the address where you’ll mail back your hearing aid in the original packaging.

🔄 Option 2: Instant Comfort Upgrade!

We can fix the issue you’re having with your hearing aids by using our new TrueFit™ Behind-the-Ear hearing aid.

✨ Why it’s better:

  • It is a smaller more comfortable fit because you’re not putting the entire hearing aid in your ear canal.
  • It has 2x the microphones so speech specifically is much clearer and there is no high pitched feedback.
  • It’s still virtually invisible and at <0.1 ounces – so lightweight you’ll forget you’re wearing them!

Now the catch is that this new model is $289, but I’ve created a private link for you with a $99 credit so the total is only $190 to get you back on track hearing clearly again.

🚚 Shipping is FREE and you won’t have to ship back your original hearing aid.

Customers mention they love the bigger buttons on this hearing aid and there’s no app to fuss with.

👉 Here’s the link with your specific credit applied: [insert link with code]

I know it can be frustrating to have to try another hearing aid, especially one that is more expensive, but testing different models is part of the process to find what works for you - and you’re still skipping multiple appointments, hearing tests, and fittings plus the 💸 4 figure price tag of prescription hearing aids.

Let me know what questions about the upgrade I can answer for you or if you’re ready you can use the link to process the upgrade now.

📦 It will ship within 1 business day from either California or Florida and you’ll receive a tracking link via email.

I’ll be here if anything comes up.

OH_RP_Cancel_change_of_mind

I understand you’d like to cancel your Oricle 2.0 and I’m here to help with that. But before we process that, I’d love to offer you a win-win alternative that many of our customers have loved:

🎁 Keep Your Oricle 2.0 + Upgrade to TrueFit™ with $99 Off 💸

We’ll still ship your original Oricle order as planned AND we’re giving you a $99 voucher toward an upgrade to our most comfortable model: TrueFit™ Behind-the-Ear.

That means:

✅ You keep both the Oricle 2.0 and the TrueFit™

✅ You get $99 off the regular TrueFit™ price

✅ Shipping is FREE on the upgrade

✅✅ Double the value: You’ll have two pairs of hearing aids—one for everyday use, and a spare set for travel, backup, or emergencies!

✨Why Customers Are Loving TrueFit™

  • More comfortable fit: No bulky pieces to fit in your ear canal
  • Only a feather-light soft tip sits in the canal; the electronics rest comfortably behind the ear. Check out the pictures in your private link below.
  • Weighs less than 0.1 oz—most customers forget it’s there.
  • Open-fit ear tip keeps your own voice sounding normal and prevents that “echo-chamber” effect.
  • It has 2x the microphones so speech specifically is much clearer and there is no high pitched feedback.
  • Larger buttons make volume and mode changes easy.
  • Easy to operate: No apps, no confusing menus.

👉 Your private checkout link: (TrueFit™ Behind-the-Ear)

🚀 Checkout takes under two minutes.

OH_RP_Cancel_change_of_mind_Shipped

Thanks for letting us know. We understand that sometimes plans change, even before trying a product.

Before you proceed with a return, we wanted to share an option many customers find useful:

🎁 Before You Return Your Oricle 2.0 — Gift It or Keep It as a Spare + $99 Off TrueFit™ 💸

Instead of returning your Oricle 2.0, you may choose to keep it as a gift for a family member or loved one, or set it aside as a spare pair for travel, emergencies, or backup use—and upgrade yourself to our most comfortable model, TrueFit™ Behind-the-Ear.

✨ Special Upgrade Pricing Just for You

Regular price of TrueFit™: $289

$99 private credit applied

Your price today: $190

FREE shipping on the upgrade

What this means for you:

✅ Keep the Oricle 2.0

✅ Use it as a gift or a backup pair

✅ Upgrade to TrueFit™ for just $190

✅ Enjoy the flexibility of having two hearing solutions

✨ Why Customers Are Loving TrueFit™

Open-fit, behind-the-ear design for all-day comfort

Ultra-lightweight (under 0.1 oz)

Natural sound with no “echo” effect

Dual microphones for clearer speech and reduced feedback

Large, easy-to-use buttons

No apps or complicated setup

📸 You can view photos and full details using your private link below.

🚀 Checkout takes under 2 minutes

📦 Ships within 1 business day from CA or FL, with tracking sent via email

OH_RP_TROUBLE_Doesn't_Fit/Too Big

Thank you for reaching out to us! We’re sorry to hear that the hearing aids are not fitting as expected. Here are a few tips that may help you achieve the best fit and comfort:

  • Try Different Dome Sizes: The Oricle Hearing Aid comes with three different dome sizes. We recommend trying all of them to see which one fits your ear most comfortably. This range of options can help improve both comfort and the performance of your hearing aids.
  • Trial and Error: It’s common for users to need a bit of trial and error to find the most comfortable and discreet fit. Please don’t hesitate to experiment with different sizes to find the one that works best for you.
  • Protrusion from the Ear: The hearing aids are designed to fit snugly inside your ears, but for some users, they may protrude slightly, especially if you have smaller ear canals. It’s important to note that this is normal, and the devices are not intended to fit entirely flush for everyone.
  • Correct Insertion: When inserting the hearing aids, ensure that they are gently placed inside your ear and are snug but do not cause discomfort. This will help maximize both comfort and sound clarity.

OH_RP_TROUBLE_Feedback/Whistling

OH_RP_TROUBLE_Sound_Quality

OH_RP_TROUBLE_Doesn't Help with Hearing

Thank you for reaching out to us! We’re sorry to hear that you’re experiencing difficulties with your hearing aids.

Here are a few troubleshooting steps that may help improve your hearing experience:

  • Check the Volume Settings: Ensure that the volume on your hearing aids is set at an appropriate level. Sometimes, the volume may be accidentally lowered or muted. Try adjusting it to see if it makes a difference.
  • Verify Battery Life: A low battery can affect the performance of your hearing aids. Please check that the batteries are properly inserted and have sufficient charge. If needed, replace the batteries and test the device again.
  • Check for Blockages: Ensure that the hearing aids and domes are free of earwax, debris, or any other blockages. Even a small obstruction can reduce the sound clarity and volume. Clean the hearing aids and domes carefully according to the instructions in the user manual.
  • Adjust the Fit: The position and fit of your hearing aids can greatly affect the sound quality. If they’re not sitting properly in your ears, the sound may not be as clear. Try adjusting the fit and ensuring that the domes are sealed correctly in your ear canal.
  • Test in Different Environments: Sometimes, hearing aids perform differently in various settings. Try wearing them in a quiet room first, then move to a noisier area to test their adaptability. This can help identify if the issue is with a specific environment or the hearing aids themselves.

If none of these suggestions resolve the issue or you need additional help, please don’t hesitate to contact us. We’re here to support you and ensure you get the most out of your hearing aids.

OH_RP_TROUBLE_Not_Turning_On

OH_RPSAVE_feedback

I understand how annoying that high-pitched feedback can be. It sounds like our TrueFit™ Behind-the-Ear model might be a much better solution.

TrueFit™ is engineered with dual microphones and advanced feedback suppression technology to eliminate that squealing sound. 🔊✨ Clearer sound, more comfort—just a better all-around experience!

Here’s what I’d love to do for you:

🎁 Instant Comfort Upgrade!

This new model is priced at $289 but I’ve created a private link for you with a $99 credit so you’ll only pay $190.

Shipping is FREE 🚚. You’ll see the discount at checkout.

No need to send anything back; you can keep the Oricle 2.0 as a backup.

✨Why TrueFit™ Behind-the-Ear stops the whistling

• Behind-the-ear design keeps the microphones farther from the speaker, breaking the acoustic loop that causes feedback.

• Adaptive digital feedback cancellation detects and suppresses squeals before you hear them.

• Directional dual microphones focus on voices up front, so less stray sound re-enters the mic.

• Open-fit ear tip vents excess sound and prevents the “pressure seal” that often triggers feedback in in-ear models.

• Auto-gain control fine-tunes volume in tiny steps, avoiding sudden spikes that can set off a squeal.

✨✨✨ Why TrueFit™ isn’t just a better fit—it’s the right one for you:✨✨✨

✔️ Feather-light—less than 0.1 oz, barely noticeable

✔️ Only a soft tip goes in your ear—no pressure or deep fit

✔️ Larger buttons for easy control

✔️ Easy to operate: No apps, no confusing menus.

🔗 Your exclusive checkout link: TrueFit™ Behind-the-Ear (discount already applied!)

📦Your new aids will ship out within 1 business day from California or Florida, and you’ll receive a tracking link via email.

If you feel an upgrade isn’t right for you, we can of course assist with next steps but I truly believe the TrueFit™ will give you the comfort and clarity you were hoping for.

Let me know how you'd like to proceed, I’ll be here to help.

Whatever you decide, I’m here to help you hear clearly—without the squeal.

OH_RPSAVE_too_big_uncomfort

I’m sorry the Oricle 2.0 feels too big in your ear. It sounds like our TrueFit™ Behind-the-Ear model might be a much better solution.

Unlike in-ear models, the TrueFit™ doesn't go deep into the canal. Instead, a soft, feather-light tip rests gently at the canal opening while the main unit sits comfortably behind your ear. It’s specifically designed for situations like yours.

✔️ Open-fit design prevents that “plugged-up” feeling

✔️ 2x microphones for clearer speech and less feedback

🔗 Your private checkout link: TrueFit™ Behind-the-Ear (Discount already applied)

OH_RPSAVE_no_hear

I’m sorry the Oricle 2.0 isn’t giving you the speech clarity you expected especially when it comes to understanding speech. That can be incredibly frustrating. It really sounds like our TrueFit™ Behind-the-Ear model could be a much better fit for you.

TrueFit™ is engineered to deliver crisp, clear sound with advanced feedback suppression and dual microphones that help isolate voices from background noise.

Clearer sound, more comfort—just a better all-around experience.

✔️ TrueFit can go louder than the Oricle 2.0 when needed, yet the volume steps are smaller, so you can dial in speech clarity without making voices sound sharp or distorted.

✔️ Directional dual microphones focus on speech in front of you and dampen background clatter.

✔️ Speech-focused digital processing (6-band noise reduction) boosts vocal frequencies while filtering steady noises like fans or traffic.

✔️ Adaptive feedback control kills the high-pitched squeal common in smaller in-ear units.

✔️ Open-fit design keeps your own voice sounding normal and prevents that “echo-chamber” effect.

OHA – Int’l Upgrade Declined

Thank you for getting back to us and letting us know your decision. We completely respect your choice and will proceed accordingly.

We’d like to take a moment to share a brief overview of our return policy for your reference:

You may initiate a return within 30 days of delivery for a refund. Please note that a $4.95 reprocessing fee will apply, and initial shipping costs will be deducted from your refund. Return postage is also the customer’s responsibility. You can review the complete policy here: https://www.oriclehearing.com/return-policy.php

However, as a gesture of goodwill and understanding that international returns can be costly and time-consuming, we’d like to offer you an alternative solution — a 50% refund without requiring you to return the product.

Here’s what this means for you:

✅ A 50% refund will be processed back to your original payment method.

✅ No $4.95 reprocessing fee and no return shipping costs on your end.

✅ You may keep the product, as there’s no need to return it to us.

✅ Refunds typically appear within 1–10 business days, depending on your bank or card provider.

This option allows you to save time, avoid extra costs, and still receive a fair refund — all without the hassle of returning your order.

Please confirm if this works for you, and I’ll be happy to process the refund right away. Should this option not be the best fit for you, please don’t hesitate to let us know — we’ll be glad to assist you with the next steps.

Looking forward to your response!

Anastasia Miller | Customer Service Representative

RRR - Return_Received_Ask Reason

We have received your return. I’m sorry you’re not fully satisfied with your Oricle Hearing Aid purchase and I’d love to make things right.

To help me process the best solution for you, could you share a bit more about why you’d like a refund?

Common examples are:

• Product performance (e.g., feedback, noisy, device too big, doesn’t help with hearing, small buttons )

• Technical Issues (e.g., Not Charging - Case to Hearing Aids, Not Charging - USB to Charging Case, Only one side works, Won't turn on, even when charged, Volume doesn't work)

• Shipping damage

• Duplicate order or accidental purchase

• Other (please specify)

Your feedback helps us improve and ensures we resolve this as quickly as possible. 😊

Looking forward to your reply!

OHA – S/N Request

I’m so sorry to hear that this didn’t work out. I’ll go ahead and process your refund/return now.

To help us improve our product, could you please share the serial number (SN)? It’s located on the back of the hearing aid charging case and starts with the letters “SN.”

The text is quite small, so we really appreciate your patience in locating it. If it’s easier, you can also take a clear photo of the back of the case and attach it—we’ll handle the rest for you.

Thank you so much for your help. Looking forward to your response!

OH_TF Tips Size Update

Thank you for reaching out to us. We sincerely apologize for any confusion this may have caused, and we truly appreciate the opportunity to clarify.

Please note that our TrueFit replacement tips have recently been updated to provide a more secure and comfortable fit. The updated set still includes three different sizes (Small, Medium, and Large), along with two replacement tubes. As part of this improvement, the tips may appear slightly larger than those included with your initial order.

We want to assure you that this update was made intentionally to enhance overall fit and performance, while continuing to offer multiple size options to accommodate individual comfort needs.

We hope this explanation helps clarify the difference. If you have any concerns about the fit or need further assistance, please don’t hesitate to let us know—we’re more than happy to help.

Appointment - No Show

You were scheduled to speak with our hearing specialist, Cindy, today, but it looks like the appointment was missed. No worries, we can still help.

If you’d like to reschedule, you can choose a new time that works for you using this link:

https://calendly.com/cindy-oriclehearing/30min

Once you are booked, we will continue based on Cindy’s recommendations.

If you are no longer interested in the consultation, just reply here and let us know so we can move forward with the next step for your request.

Thank you!

Appointment - Refund

Thank you so much for taking the time to speak with our hearing specialist, Cindy. We truly appreciate you discussing your concerns with us, and we’re glad we had the opportunity to assist you. Based on your consultation, you’ve chosen to proceed with a refund.

20535 Paseo Del Prado

Walnut, CA 91789

Less Non-Refundable Amount: $[XX.XX]

For more details on our return policy, please refer to our website: https://www.oriclehearing.com/hear/return-policy.php.

Appointment Success - $189 (2.0 to BTE)

Thank you so much for taking the time to speak with our hearing specialist, Cindy. We’re really happy to hear that your consultation went well, and we appreciate the opportunity to assist you.

Based on your consultation, she recommended moving forward with the upgrade to Oricle Truefit Behind-the-ear for just $189 (a $99.99 savings), as discussed. You can place your order using the link below with the discount code already applied:

Order link: {Custom URL} (credit already applied)

If you have any trouble placing your order or if you have questions before checking out, just reply to this email and I will be happy to help.

Thanks again for speaking with Cindy, and we look forward to getting this taken care of for you.

Appointment Success - $49 (Upgrade to Pro)

Based on your consultation, she recommended moving forward with the upgrade to Oricle Pro for just $49 (a $139.99 savings), as discussed. You can place your order using the link below with the discount code already applied:

Appointment Success - $99 (2.0 to BTE)

Based on your consultation, she recommended moving forward with the upgrade to Oricle Truefit Behind-the-ear for just $99 (a $189.99 savings), as discussed. You can place your order using the link below with the discount code already applied:

Appointment Success - $99 (Pro to BTE)

Thank you again for speaking with Cindy. We appreciate your trust and look forward to supporting you.

Appointment Success - Replacement

Thank you so much for taking the time to speak with our hearing specialist, Cindy. We’re really happy to hear that your consultation went well, and we truly appreciate the opportunity to assist you.

Following your consultation, we’re pleased to confirm that your replacement unit for the Oricle Hearing Aid 2.0 have already been shipped, as discussed. Everything is now in motion, and you should be receiving them soon.

If you have any questions while waiting for your replacement or need further assistance, please feel free to reply to this email—I’ll be more than happy to help.

OHA Audiologist Consultation Invite

We understand that adjusting to a new hearing solution can sometimes be a challenge. Based on the issues you've described, it sounds like this could be solved with a few simple adjustments. Because we're committed to helping you succeed, we'd like to offer you something exclusive: a complimentary 1-on-1 consultation with one of our professional audiologists.

This personalized session, normally valued at $100, is designed to help you answer any questions about hearing loss and solutions, fine-tune your hearing devices for your specific environment, and resolve any comfort or sound quality issues. Our lead audiologist, Cindy, can often address the exact issues you're facing in a single session.

We've reserved a spot for you, and you can schedule a time that works best for you at your convenience using the link below:

Click here to schedule your free consultation

Once your booking is successfully confirmed, you will receive a calendar invitation by email. This email will include a button or link to join the meeting at the scheduled time. Simply click that link at the time of your appointment, and Cindy will be there to help you!

We are confident this session can make a significant difference. If you still wish to proceed with a refund after the consultation, we will absolutely honor your original request.

OHA Audiologist Consultation Invite – Overlooked/Ignored

Thank you for your reply, and we’re sorry to hear you’re having trouble with the fit of your hearing aids.

We previously shared information about an audiologist consultation, and we would still love for you to take advantage of the complimentary 1-on-1 session we arranged for you with Oricle Hearing Aid. Our lead audiologist, Cindy, can often address the exact issues you're facing in a single session.

You can schedule your free consultation at a time that works best for you using the link below:

OHA Return Portal Link

Thank you for following up. We understand that you would like to proceed with a return. Let’s ensure your return process is smooth and easy. 😊

To finalize the details of your return, you can visit our Return Portal here:

Complete Your Return

The portal will guide you through the returns process and will generate a return shipping label that you can print for easy shipping.

Please note that your return package must be shipped within 7 days of the label creation date.

All returns must be processed through our Return Portal. Returns sent back without using the portal unfortunately cannot be accepted. Completing your return through the portal allows us to properly track your package and ensures your refund is issued accurately and as quickly as possible.

If you have any questions about the return options or need any assistance, please don't hesitate to reach out!

OHA - Pushback Response (Consultation + Partial Refund)

I completely understand your concern and appreciate you sharing your thoughts.

I would like to clarify that our return policy is enforced by our system, and we’re unable to process full refunds for orders beyond the 30-day return window. While I’m not able to override this policy, we can consider a one-time partial refund of up to 50% if there is a valid reason for missing the deadline.

In addition, I would be happy to assist you with a complimentary hearing consultation to help ensure your device is working effectively.

Please let me know if you would like to proceed with this option, and I’ll be glad to assist you further.

OHA - Pushback Response (Repeat Boundary)

I would like to clarify that our return policy is enforced by our system, and we're unable to process full refunds for orders beyond the 30-day return window. While I'm not able to override this policy, I would be happy to offer a complimentary hearing consultation to help optimize your experience with the device and ensure it's working effectively for you.

If, after the consultation, you still feel the device isn’t meeting your needs, a one-time partial refund of up to 50% may be considered, based on the circumstances.

Please let me know if you'd like to proceed with the consultation, and I'll be glad to assist you further.

OHA - Firm Policy Enforcement (No Full Refund)

Thank you for reaching out. I completely understand how frustrating and disappointing this situation can be.

After reviewing your order, I see that it is unfortunately outside our 30-day return window. At this time, our return system does not allow us to process refunds for orders beyond this period, and we're unable to override this limitation. Because of this, we're unable to issue a full refund.

That said, I truly want to help you get the best possible experience. If the device isn't performing as expected, I'd be happy to arrange a complimentary hearing consultation to see if we can make adjustments and improve the results for you.

Please let me know how you would like to proceed. I’ll be glad to assist you further and look forward to your response.

OHA - Offer 50% Courtesy (Only If Needed)

Thank you for your reply. I completely understand your concern.

As your order is outside the 30-day return window, our system is unable to process a full refund. While we’re not able to make exceptions to this policy, we can offer a one-time courtesy partial refund of up to 50% as the maximum exception available for orders beyond the return period.

Alternatively, I would be happy to arrange a complimentary hearing consultation to help optimize your experience with the device.

Please let me know which option would work best for you, and I will be glad to assist you further.

Redo - 50% Immediate Refund

Thank you for your response.

We understand how frustrating this situation may feel, and we sincerely appreciate your patience as we clarify the details for full transparency.

To complete the return process, the Return Portal was made available, allowing customers to independently select their preferred resolution. Upon submission of the return request, the following details were recorded for your order:

Return reason:

{{ }}

When the return options were presented, the selections submitted were:

• Store Credit plus $100 bonus – No, I do not want the $100 bonus.

• Keep the item and receive 50% of your refund – Yes, I want an immediate refund.

Based on the confirmation of the 50% refund option, our system processed a refund of {amount}, which reflects 50% of the original purchase price. This option is specifically designed for customers who choose to keep the hearing aids while receiving a partial refund. Once the selection is confirmed and processed, the return resolution for the order is considered finalized.

While we understand that this may not have been your intended choice, the refund was issued in accordance with the selection recorded at the time of submission. As the resolution has already been completed through the Return Portal, we are unable to modify the outcome or convert the partial refund to a full refund.

We sincerely appreciate your understanding in this matter.

BBB Oricle - Request to Review

It was such a pleasure helping you today! If you have a minute, we’d love for you to share your experience by leaving us a quick review on BBB through this link: https://www.bbb.org/us/ca/san-diego/profile/hearing-assistive-devices/oricle-hearing-aids-1126-1000139978/leave-a-review. 🤝Your feedback helps our team improve and continue providing great service.

OHA Return Portal Link (Near 30-Day Window)

Please note that the return process must be completed within 30 days from the delivery date, which was [Delivery Date]. Returns submitted beyond this 30-day window will no longer be eligible for a refund.

The portal will guide you through the return process. Once you complete the return, a return shipping label will be generated that you can print for easy shipping.

Once the return label is generated, your package must be shipped within 7 days from the label creation date. Returns sent after this 7-day period will be rejected. Please note that return processing fees will be deducted from the refunded amount, and the original shipping cost used to send the item(s) to you is non-refundable.

All returns must be processed through our Return Portal. Returns sent without using the portal, unfortunately, cannot be accepted. Completing your return through the portal allows us to properly track your package and ensures your refund is issued accurately and as quickly as possible.

OH_RP_Cancel_change_of_mind_Shipped – NEW

Thanks for letting us know. We understand that sometimes plans change, even before trying a product. I'm happy to assist!

However, your order has already shipped and is currently in transit, and per our policy, once an order has been processed or shipped it cannot be modified, canceled, or rerouted. The package will need to be delivered first.

The good thing is, once it arrives, you can try it for yourself.✨

Many customers find that after using the hearing aid, it quickly makes a noticeable difference in everyday conversations. No worries—if it’s not the right fit, please reach out to us again, and we’ll guide you through the return process.

Please let me know if you have any questions—I’ll be here to help.

OH_RP_Cancel_change_of_mind – NEW

Instead of canceling right away, we’d be happy to upgrade your shipping to expedited delivery at no cost, so you can receive your hearing aid sooner and try it for yourself.

Many customers find the device helpful once they try it, which is why we always encourage giving it a chance first.✨

If you decide it’s not the right fit after trying it, no worries— please reach out to us again, and we’ll guide you through the return process.

For now, I’ll place your order on hold while I wait for your confirmation.

OH_RP_Cancel_UV_Sanitizer_Shipped

I understand you’d like to cancel the extra Oricle UV Sanitizer in your order. I’m happy to assist.

However, this item has already shipped and is currently in transit, and per our policy, once an order has been processed or shipped it cannot be modified, canceled, or rerouted.

The good thing is, once it arrives, you can try it for yourself. The Oricle UV Sanitizer provides the ultimate care for your hearing aids:

✅Stop moisture damage – avoid costly replacements

✨End itchy ears – UV-C light kills bacteria

🔋Maintains optimal performance – extends battery life

Many customers who added this item consistently say it’s worth it! We would love for you to enjoy the same benefits.🎁

OH_RP_Cancel_UV_Sanitizer_Unshipped

I understand you’re considering cancelling the extra Oricle UV Sanitizer in your order, and I’m happy to help.

Instead of cancelling right away, we have a win-win option: we’d be happy to upgrade your shipping to expedited delivery at no cost, so you can receive your hearing aid sooner and try it for yourself.

The Oricle UV Sanitizer offers the ultimate care for your hearing aids:

For now, I’ll put your order on hold while waiting for your confirmation. No worries—if it doesn't meet your needs, please reach out to us, and we’ll guide you through the return process.

Please let me know if you’d like us to expedite your shipment, and I’ll make it happen!

OHA_RP – 50% Offer

You may initiate a return within 30 days of delivery for a refund. Please note that a $4.95 reprocessing fee will apply, and the initial shipping cost and return postage fee will be deducted from your refund. You can review the complete policy here: https://www.oriclehearing.com/return-policy.php

However, as a gesture of goodwill and understanding that returns can be costly and time-consuming, we’d like to offer you an alternative solution — a 50% refund without requiring you to return the product.

✅ No $4.95 reprocessing fee or return shipping costs will apply.

OHA – Approved Extension

We appreciate your patience as we work this through.

We're pleased to inform you that your return window has been extended to 45 days from the date of delivery. Please ensure your return is processed no later than (Due date), as returns submitted after this date will no longer be eligible.

To complete your return, please use our Return Portal:

Important Reminder: After submitting your return through the portal, a return shipping label will be generated for you to print. Your package must be shipped within 7 days of label creation. Returns sent after this period will be rejected. Return processing fees will be deducted from your refund, and the original shipping cost is non-refundable.

All returns must be processed via the Return Portal to ensure proper tracking and timely refund processing. Returns sent outside the portal cannot be accepted.

If you have any questions or need assistance, please don’t hesitate to reach out.