Returns
30-Day Return Policy
Customer Return and Refund Best Practices for CSRs
How to Calculate the Refund Amount for the Returned Item/s?
Major Considerations for Refund: Customers Refusing to Return
Returns & Refunds
Returns
Major Considerations for Refund: Customers Refusing to Return
In this section
Returns & Refunds
30-Day Return Policy
Initial step: Troubleshoot or attempt to save an order so they don’t have to return whenever possible.
Returns & Refunds30-Day Return Policy
Initial step: Troubleshoot or attempt to save an order so they don’t have to return whenever possible.
Returns & RefundsCustomer Return and Refund Best Practices for CSRs
💡 Goal: Provide a positive customer experience by resolving return requests efficiently while maximizing customer satisfaction and product retention.
Returns & RefundsHow to Calculate the Refund Amount for the Returned Item/s?
Step 1: Determine used item(s) cost. Expedited Processing and Warranties are not included in the refund
Returns & RefundsMajor Considerations for Refund: Customers Refusing to Return
Possible Chargeback Cases and Report to Atty General or BBB (Better Business Bureau):
Returns & RefundsOHA - Refund Pushback Macros & Process
https://www.oriclehearing.com/discount/UPGRADE-Z7YL?redirect=%2Fproducts%2Foricle-true-fit-premium-over-the-ear-otc-hearing-aids
Returns & RefundsReturn Scenarios and Effective Rebuttals
💡 Goal: To encourage them to keep the product (no refund issued)
Returns & RefundsSaved Return Orders
⚠️Please log all orders with return requests here (both saved and NOT)
Returns & RefundsSPLASH & X-ALL Pushback Process
✅Step 1: Ask the Reason for Return/Complaint - Identify if the issue is quality-related or non-quality-related.