CSR Webtools & Worksheets
WEB TOOLS
Shiphero
Zendesk
https://4ammedia.zendesk.com/auth/v3/signin?
Sticky
Aircall
EMAIL TEMPLATE
Macro Library
Zendesk Macros
ESCALATION SHEETS
Refund follow up (Beyond TAT) Escalation sheet:
https://docs.google.com/spreadsheets/d/1e93ydbpPOt_ucH8DabDwfa65AqheLpcXAysfgfdVVYA/edit#gid=0
4AM Marketing Email - Response Tracker:
https://docs.google.com/spreadsheets/d/19EqtioMwsh-uE0GcaZyXgQ7KoUa4YJbazdkYSq6ZnnI/edit?usp=sharing
Shopify Refund Requests & Follow Up:
https://docs.google.com/spreadsheets/d/1_tsC9xyqbQvMILQ0zHcCiQGEcGUy-AOlvjxB3FwPfYA/edit?usp=sharing
Amazon | Walmart | eBay Inquiries:
https://docs.google.com/spreadsheets/d/1tAIGTeqbeOIzSPu1XgoN2tIvVr_RcEjenzsfiOSlB4E/edit?usp=sharing
OHA - Refund Push back Tagging Sheet:
https://docs.google.com/spreadsheets/d/10Pas0kcWf7uM5IJInfUGz0Ry8fSlMPdRhN8iw__Zajg/edit?usp=sharing
OHA Hearing Specialist Referrals / Consultation Portal:
https://specialist-training-portal.vercel.app/portal
DHL Re-Shipment Claim Template:
CSR Manual Creation Tracker:
Return Label Request for Customers without valid email (socmed):
https://docs.google.com/spreadsheets/d/1_IKymCZEXIC9OMNJPvUUkPd5SYakB_z-YozLAXbQmEY/edit?usp=sharing
NEW Undelivered Message Escalation:
https://docs.google.com/spreadsheets/d/1qHKkhldX64HF81brktLcfHY6RCIAr7XQwAdvhbjWxU0/edit?usp=sharing
Request Follow-up Escalation Sheet:
https://docs.google.com/spreadsheets/d/1g6qqyLzbwPFD482kW_YbYEOacj05eJuVrQS5ddpr338/edit?gid=0#gid=0
PRODUCTIVITY SHEETS
Consolidated Tagging (New 2026) :
https://docs.google.com/spreadsheets/d/1w9xZnmVOqZ48BLHyfdPfdXO3hbj-AB0CIunqfSq6k-g/edit?usp=sharing
Outbound Leads Sheet (OHA Prio):
https://docs.google.com/spreadsheets/d/1eLFlZisDBFxcyj0wCJqHglEKwq4f-9OPl8bPURh-aPE/edit?usp=sharing
OUTBOUND SALES SHEET (call request sheet):
Lincoln Warehouse Returns:
https://docs.google.com/spreadsheets/d/1qkQrFqZZoOirskVtrYcU_PYQjLbyPhFpOYGTdgYIy-o/edit?usp=sharing
LA Loginet Returns:
https://docs.google.com/spreadsheets/d/1rxRqIXp-zNkJRGbmpg07RyKbc9mfbIWEFKfxtA_KS0I/edit?usp=sharing
Masterlists
Manual Order - Order Number Masterlist (All Brands):
https://docs.google.com/spreadsheets/d/1J56-1DvUdZo0VNRCYHtrYhu24WBT5xgBXR7hvgixjbM/edit?usp=sharing
OHA: Discount Code - Master Sheet:
https://docs.google.com/spreadsheets/d/1SLhPHsviZymuGyi7IpLbiQg0VS1fqiHSARoXNyzN3a4/edit?usp=sharing
Admin Worksheets
Address Hold Tracker (Proactive monitoring):
Operator Hold Tracker (Proactive monitoring):
Order in Sticky but not in ShipHero Tracker (Proactive monitoring):
PayPal Tracking link Processing