Pee Buster Macros

PB - Cancel Order but already shipped (Return Offer)

Hi Customer first name,

Thank you for getting in touch with us regarding your desire to cancel your recent Pee Buster order. We understand that circumstances can change, and we're here to guide you through the next steps.

We've reviewed your request and found that your order has already been shipped. While we're unable to cancel orders that are in transit, you still have options available under our return policy.

To proceed with returning your order for a refund, we kindly ask you to refer to our detailed return policy on our website. This policy outlines the necessary steps to return your product once it arrives, including how to obtain a Return Merchandise Authorization (RMA) number, which is essential for processing your return.

You can view the complete return policy here: https://www.peebuster.com/pet/return-policy.php

Please note, our policy includes important information about the conditions for returns, the timeframe within which returns must be initiated, and any associated fees.

Thank you for your understanding and cooperation. We appreciate your business and look forward to assisting you further.

Best,

Cecilia Jones, Customer Service Representative

Pee Buster LLC

PB – Early Expiry (50% Refund)

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any concern caused regarding your Pee Buster product.

While we understand the expiration date may seem sooner than expected, please be assured that the product remains safe and effective to use. Its performance is not compromised despite the date appearing closer. That said, we completely understand that this situation may not be ideal, and we truly appreciate your feedback.

To promptly resolve this matter, we would like to offer a 50% refund for the item without requiring a return. We understand that returning products can be inconvenient, so this option allows you to retain full use of the product while receiving a reasonable credit, avoiding any delays or additional costs associated with return shipping.

Should this resolution be acceptable to you, kindly let us know at your earliest convenience, and we will promptly process the 50% refund.

Thank you for your patience and understanding. We value your trust and look forward to resolving this for you as smoothly as possible.